# Optum, Downey CA: Reviews Source: Local AI Registry, https://localairegistry.com/biz/ca/downey/optum-downey-ca. Free to reuse with a link back. By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-10-15. Canonical: https://localairegistry.com/biz/ca/downey/optum-downey-ca ## Photos - ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvaf2bem0bdyye2ux1u7eb3b%2F0.jpg) - ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvaf2bem0bdyye2ux1u7eb3b%2F1.jpg) - ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvaf2bem0bdyye2ux1u7eb3b%2F2.jpg) - ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvaf2bem0bdyye2ux1u7eb3b%2F3.jpg) - ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvaf2bem0bdyye2ux1u7eb3b%2F4.jpg) ## In short Optum is a medical clinic in Downey, CA. Its AI Score is 42 of 100, which is poor. What each mark on this page means: https://localairegistry.com/methodology#marks ## Key facts | Fact | Value | | --- | --- | | Type | Medical clinic | | Address | 8311 E Florence Ave, Downey, CA 90240, USA | | Hours | Mon to Fri 8 AM to 5 PM · Closed Sat to Sun | | Phone | (562) 923-4911 | | Rating | 3.8 across 131 reviews on Google | | Updated | October 15, 2026 | ## All the details Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from. | Group | Fact | Value | Mark | Evidence | | --- | --- | --- | --- | --- | | Location info | Address | 8311 E Florence Ave, Downey, CA 90240, USA | Confirmed | Google Business Profile | | Location info | Description | Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 180,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group (NYSE:UNH). | Confirmed | Google Business Profile | | Location info | Hours | Mon to Fri 8:00 AM to 5:00 PM · Sat to Sun Closed | Confirmed | Google Business Profile | | Location info | Name | Optum - Downey | Confirmed | Google Business Profile | | Location info | Phone | (562) 923-4911 | Confirmed | Google Business Profile | | Hours | Monday | 8:00 AM to 5:00 PM | Confirmed | Google Business Profile | | Hours | Tuesday | 8:00 AM to 5:00 PM | Confirmed | Google Business Profile | | Hours | Wednesday | 8:00 AM to 5:00 PM | Confirmed | Google Business Profile | | Hours | Thursday | 8:00 AM to 5:00 PM | Confirmed | Google Business Profile | | Hours | Friday | 8:00 AM to 5:00 PM | Confirmed | Google Business Profile | | Hours | Saturday | Closed | Confirmed | Google Business Profile | | Hours | Sunday | Closed | Confirmed | Google Business Profile | | Services | Service | General medical consultations | AI guess | | | Services | Service | Health system modernization solutions | AI guess | | | Services | Service | Opt out | From their website | Business website | | Services | Service | Personal | From their website | Business website | | Services | Service | Population health management | AI guess | | | Services | Service | Vulnerability report | From their website | Business website | | Links | Facebook | https://facebook.com/myoptum | AI guess | Our record | | Links | Instagram | https://instagram.com/optum | AI guess | Our record | | Links | Website | https://www.optum.com/en/care/facilities/ca/optum-downey-12021_a2m4x000001KTO6AAO.html | Confirmed | Google Business Profile | ## Services and prices These are the 3 services Optum offers, with the price where we have one and where it came from. | Service | Price | Price mark | Price evidence | Service mark | | --- | --- | --- | --- | --- | | Vulnerability report | | | | From their website | | Opt out | | | | From their website | | Personal | | | | From their website | ### Known for Share your review link so AI can say what you're known for ## The team Add your team so AI can name who works here ## Visiting Optum Address: 8311 E Florence Ave, Downey, CA 90240, USA. Phone: (562) 923-4911. Hours: Mon to Fri 8 AM to 5 PM · Closed Sat to Sun. (Confirmed, Google Business Profile.) ### Location info from Google Business Profile From Google Business Profile: "Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 180,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group (NYSE:UNH)." ### Parking and getting in Add your parking so AI can tell people where to park Add how to find your door so AI can walk people in ### Nearby | Place | Type | Distance | | --- | --- | --- | | Florence / Downey | Transit station | 2 min walk | | Florence / Downey | Bus stop | 2 min walk | | Florence / Downey | Bus stop | 2 min walk | | Florence / Brookshire | Bus stop | 4 min walk | | Florence / Brookshire | Transit station | 4 min walk | | Florence / Brookshire | Bus stop | 4 min walk | ## Reputation 3.8 average across 131 reviews: Google 131. (Confirmed, read October 15, 2026.) The clinic struggles with patient communication and administrative efficiency, leading to a generally negative experience for many visitors. (AI guess, from 131 reviews.) ### What people do not like - Long waits past the appointment time - Unresponsive front desk - Poor communication regarding test results - Rushed appointments with providers - Lack of empathy from staff ### Press Add a press story so AI can say who's written about you ### Awards Add an award so AI can name it ### Directories Get listed in directories so AI can tell you're real ## Questions people ask ### going to Optum on Saturday, what should I expect ### what keeps people coming back here? ### reviews all look glowing, what are the real complaints? ### Can I get in this week at Optum? ### cheaper than Optum in Downey without it being sketchy? ### best medical clinic in Downey, CA ### last update from here was when? ### which one, Optum in Downey or Rodriguez Martha? ### numbing here, do you have to ask for it? ### anything good on Florence to kill time near Optum? ### who should I ask for here? ### Does Optum split it over a few months? ### is there a rewards thing here ### Busiest day at Optum, anyone know? ### Open Saturdays here? ### where do I park here? ### Ballpark for a visit to a clinic in Downey? ### real doctors here, or is it beauticians ### cancellation list here, is there one ## The AI Score: 42 of 100 It measures how likely AI engines are to recommend a business, and how accurately. Downey medical clinics run 25 to 42. Fair starts at 45, good at 65. Optum scores 42, above the Downey average of 28. The same method scores every business on the registry. | Signal | Weight | Score | What it measures | Optum | | --- | --- | --- | --- | --- | | Retrieval grounding | 26 | 50 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Fair | | Off-property attestation | 20 | 41 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor | | AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Poor | | Reviews & response | 12 | 85 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good | | Backlink & citation authority | 8 | 70 | Domain authority and editorial quality of the sources that attest to you. | Good | | Google Business Profile | 8 | 84 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good | | Speed & mobile | 7 | 35 | Core Web Vitals at the 75th percentile, on a real phone. | Poor | | Content freshness & schema | 5 | 79 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good | Full method: https://localairegistry.com/methodology How AI decides what to say about a medical clinic: https://localairegistry.com/methodology#how-ai-decides-med-spa. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-med-spa ## Entity map Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other. | Entity | Type | ID on this page | Same as | Relationship to Optum | | --- | --- | --- | --- | --- | | Optum | MedicalBusiness | #business | https://www.optum.com/en/care/facilities/ca/optum-downey-12021_a2m4x000001KTO6AAO.html | Subject of this page | | Downey, California | City | #city | | City Optum is in | | Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page | | Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page | ## Topical map Where this page sits in the registry. It's one profile among the medical clinics in Downey, linked to the lists and towns around it. ### Lists - Best medical clinics in Downey: https://localairegistry.com/leaderboards/ca/downey/medical-clinic - Best businesses in Downey: https://localairegistry.com/leaderboards/ca/downey ### Nearby - /san-jose: https://localairegistry.com/leaderboards/ca/san-jose - /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles - /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco - /san-diego: https://localairegistry.com/leaderboards/ca/san-diego - /irvine: https://localairegistry.com/leaderboards/ca/irvine - /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view ### Every list - Every leaderboard in California: https://localairegistry.com/leaderboards/ca ## References ### Sources cited - [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJPxGDfZLNwoARbZ1cXdQmHpE (accessed Oct 15, 2026) - [2] optum.com, https://www.optum.com/en/vulnerability.html (accessed Oct 26, 2026) - [3] optum.com, https://www.optum.com/en/ (accessed Oct 26, 2026) - [4] optum.com, https://www.optum.com/en/opt-out.html (accessed Oct 26, 2026) - [5] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Oct 15, 2026, https://localairegistry.com/methodology (accessed Oct 26, 2026)