# The UPS Store, Palo Alto CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/palo-alto/the-ups-store-el-camino-real-palo-alto-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14.

Canonical: https://localairegistry.com/biz/ca/palo-alto/the-ups-store-el-camino-real-palo-alto-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vr1d0j28yexvxsimfla3%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vr1d0j28yexvxsimfla3%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vr1d0j28yexvxsimfla3%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vr1d0j28yexvxsimfla3%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vr1d0j28yexvxsimfla3%2F4.jpg)


## In short

The UPS Store is a shipping and mailing service in Palo Alto, CA. Its AI Score is 49 of 100, which is fair.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Shipping and mailing service |
| Address | 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA |
| Hours | Mon to Fri 9 AM to 7 PM · Sat 10 AM to 6 PM · Closed Sun |
| Phone | (650) 391-9842 |
| Rating | 3.0 across 53 reviews on Google |
| Updated | September 14, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA | Confirmed | Google Business Profile |
| Location info | Description | Store offering shipping, packaging, printing & other services, plus office supplies. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Fri 9:00 AM to 7:00 PM · Sat 10:00 AM to 6:00 PM · Sun Closed | Confirmed | Google Business Profile |
| Location info | Name | The UPS Store | Confirmed | Google Business Profile |
| Location info | Phone | (650) 391-9842 | Confirmed | Google Business Profile |
| Hours | Monday | 9:00 AM to 7:00 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 9:00 AM to 7:00 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 9:00 AM to 7:00 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 9:00 AM to 7:00 PM | Confirmed | Google Business Profile |
| Hours | Friday | 9:00 AM to 7:00 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 10:00 AM to 6:00 PM | Confirmed | Google Business Profile |
| Hours | Sunday | Closed | Confirmed | Google Business Profile |
| Services | Service | Office supplies | AI guess |  |
| Services | Service | Packaging services | AI guess |  |
| Services | Service | Printing services | AI guess |  |
| Services | Service | Shipping services | AI guess |  |
| Links | Website | https://locations.theupsstore.com/ca/palo-alto/855-el-camino-real?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting The UPS

Address: 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA. Phone: (650) 391-9842. Hours: Mon to Fri 9 AM to 7 PM · Sat 10 AM to 6 PM · Closed Sun. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Store offering shipping, packaging, printing & other services, plus office supplies."


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Poke House - Palo Alto | Hawaiian restaurant | 1 min walk |
| LuLu's Town & Country Village | Mexican restaurant | 1 min walk |
| Kara’s Cupcakes Palo Alto | Bakery | 1 min walk |
| Asian Box | Restaurant | 1 min walk |
| Howie's Artisan Pizza | Pizza restaurant | 1 min walk |
| El Camino & Embarcadero | Bus stop | 1 min walk |


## Reputation

3.0 average across 53 reviews: Google 53. (Confirmed, read September 14, 2026.)

This UPS Store offers mailbox rentals and a range of services, but customer service and pricing practices have drawn significant criticism. (AI guess, from 53 reviews.)


### What people like

- 24/7 access to mailbox rentals
- Helpful staff during busy times
- Clean and well-staffed environment


### What people do not like

- Rude and dismissive staff interactions
- High fees for printing and notary services
- Inconsistent service regarding package handling


### Press

Add a press story so AI can say who's written about you


### Awards

Add an award so AI can name it


### Directories

Get listed in directories so AI can tell you're real


## Questions people ask


### The UPS or The UPS?


### where does this place post updates


### best shipping and mailing service in Palo Alto


### anyone actually happy with this place?


### cancellation list here, is there one


### address for this place, anyone have it?


### bad experiences here, anyone?


### membership, worth it or not


### walking in for a first visit, what happens


### what time does The UPS in Palo Alto actually open?


### Worth the hype at The UPS?


### anything good on El Camino to kill time near this place?


### do they shut Sundays


### On a budget in Palo Alto, is The UPS the one?


### ballpark before I book, what am I looking at


### Calling The UPS, or is there a better way?


## What AI gets wrong about The UPS

We ask Gemini, Perplexity and ChatGPT about The UPS. These are the answers that don’t match this page.

ChatGPT and Gemini, read by Local AI Registry on Oct 23, 2026. Perplexity via DataForSEO on Oct 23, 2026.

| Fact | What AI says | What this page says |
| --- | --- | --- |
| Address | Perplexity via DataForSEO on Oct 23, 2026: 555 Bryant St | 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA |
| Address | ChatGPT, read by Local AI Registry on Oct 23, 2026: 555 Bryant St | 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA |
| Address | Gemini, read by Local AI Registry on Oct 23, 2026: 2165 Alma St | 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA |
| Phone | Perplexity via DataForSEO on Oct 23, 2026: (650) 326-5555 | (650) 391-9842 |
| Phone | Gemini, read by Local AI Registry on Oct 23, 2026: (650) 328-8742 | (650) 391-9842 |


## The AI Score: 49 of 100

It measures how likely AI engines are to recommend a business, and how accurately. Palo Alto shipping and mailing services run 35 to 49. Fair starts at 45, good at 65. The UPS scores 49. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | The UPS |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 25 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 63 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Fair |
| Reviews & response | 12 | 73 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 67 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 82 | Core Web Vitals at the 75th percentile, on a real phone. | Good |
| Content freshness & schema | 5 | 77 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a shipping and mailing service: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to The UPS |
| --- | --- | --- | --- | --- |
| The UPS Store | LocalBusiness | #business | https://locations.theupsstore.com/ca/palo-alto/855-el-camino-real?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Subject of this page |
| Palo Alto, California | City | #city |  | City The UPS is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the shipping and mailing services in Palo Alto, linked to the lists and towns around it.


### Lists

- Best shipping and mailing services in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto/shipping-and-mailing-service
- Best businesses in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto


### Nearby

- /san-jose: https://localairegistry.com/leaderboards/ca/san-jose
- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJDzte4iS7j4ARJFjeDhtStzw (accessed Sep 14, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Oct 23, 2026; Perplexity via DataForSEO on Oct 23, 2026, https://localairegistry.com/methodology (accessed Sep 20, 2026)