local ai registry · agent view · /biz/ca/palo-alto/the-ups-store-el-camino-real-palo-alto-ca

# The UPS Store

Shipping And Mailing Service — Palo Alto, California. Registry entry: https://localairegistry.com/biz/ca/palo-alto/the-ups-store-el-camino-real-palo-alto-ca

**AI Score: 47/100** (Fair, verified September 14, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — not named
Asked: "best shipping and mailing service in Palo Alto" (checked September 14, 2026)
> ChatGPT answered with other businesses; The UPS Store was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — named
Asked: "best shipping and mailing service in Palo Alto" (checked September 14, 2026)
> The UPS Store (Reliable & Widely Recognized) * Why they're a strong contender: * Brand Recognition & Trust: UPS is a global leader, and their stores leverage that trust.

## What reviews say

> Customers report a mixed experience at this UPS Store, with some praising the convenience of mailbox rentals and efficient service, while others express frustration over rude staff and high fees. The inconsistency in service quality and pricing appears to be a common concern.

Consistently praised:
- 24/7 access to mailbox rentals
- Helpful staff during busy times
- Clean and well-staffed environment

Recurring complaints:
- Rude and dismissive staff interactions
- High fees for printing and notary services
- Inconsistent service regarding package handling

Bottom line: This UPS Store offers mailbox rentals and a range of services, but customer service and pricing practices have drawn significant criticism.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 25 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 73 |
| Backlink & citation authority | 8% | 67 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 82 |
| Content freshness & schema | 5% | 77 |

## Others on record in Palo Alto

- The UPS Store — AI Score 47
- FedEx Office Ship Center — AI Score 46
- FedEx Office Print & Ship Center — AI Score 35

The UPS Store ranks 2 of 4 in its category here.

## Facts

- Address: 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA
- Phone: (650) 391-9842
- Website: locations.theupsstore.com
- Hours Mon: 9:00 AM – 7:00 PM
- Hours Tue: 9:00 AM – 7:00 PM
- Hours Wed: 9:00 AM – 7:00 PM
- Hours Thu: 9:00 AM – 7:00 PM
- Hours Fri: 9:00 AM – 7:00 PM
- Hours Sat: 10:00 AM – 6:00 PM
- Hours Sun: Closed

## Questions

### What are the business hours and which days are they closed?
The UPS Store in Palo Alto is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and is closed on Sundays.

### What is the address of The UPS Store in Palo Alto?
The UPS Store is located at 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA.

### How can customers get in touch with The UPS Store and arrange a visit?
Customers can contact The UPS Store at (650) 391-9842 or visit their website for more information and to arrange a visit.

### What do customers consistently mention in their reviews about The UPS Store?
Customers frequently mention the efficiency and friendliness of the staff, although there are also notable complaints about rude service and high prices for certain services.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.