# The UPS Store, Palo Alto CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/palo-alto/the-ups-store-palo-alto-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14.

Canonical: https://localairegistry.com/biz/ca/palo-alto/the-ups-store-palo-alto-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vnvk0j04yexvijwehhr1%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vnvk0j04yexvijwehhr1%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vnvk0j04yexvijwehhr1%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vnvk0j04yexvijwehhr1%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18vnvk0j04yexvijwehhr1%2F4.jpg)


## In short

The UPS Store is a shipping and mailing service in Palo Alto, CA. Its AI Score is 47 of 100, which is fair.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Shipping and mailing service |
| Address | 2625 Middlefield Rd, Palo Alto, CA 94306, USA |
| Hours | Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM |
| Phone | (650) 327-7147 |
| Rating | 2.9 across 144 reviews on Google |
| Updated | September 14, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 2625 Middlefield Rd, Palo Alto, CA 94306, USA | Confirmed | Google Business Profile |
| Location info | Description | Store offering shipping, packaging, printing & other services, plus office supplies. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11:00 AM to 4:00 PM | Confirmed | Google Business Profile |
| Location info | Name | The UPS Store | Confirmed | Google Business Profile |
| Location info | Phone | (650) 327-7147 | Confirmed | Google Business Profile |
| Hours | Monday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Friday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 9:30 AM to 5:30 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 11:00 AM to 4:00 PM | Confirmed | Google Business Profile |
| Services | Service | Office supplies | AI guess |  |
| Services | Service | Packaging services | AI guess |  |
| Services | Service | Printing services | AI guess |  |
| Services | Service | Shipping services | AI guess |  |
| Links | Website | https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting The UPS

Address: 2625 Middlefield Rd, Palo Alto, CA 94306, USA. Phone: (650) 327-7147. Hours: Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Store offering shipping, packaging, printing & other services, plus office supplies."


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Palo Alto Cafe | Coffee shop | 1 min walk |
| Como Esta Taqueria | Mexican restaurant | 1 min walk |
| Teaspoon Palo Alto | Tea house | 1 min walk |
| Middlefield & Moreno | Bus stop | 1 min walk |
| Middlefield & Webster | Bus stop | 1 min walk |
| Kirk's SteakBurgers - Palo Alto | Hamburger restaurant | 2 min walk |


## Reputation

2.9 average across 144 reviews: Google 144. (Confirmed, read September 14, 2026.)

 (AI guess, from 144 reviews.)


### What people like

- Gracious handling of mistakes by Jay
- The older lady's excellent customer service


### What people do not like

- Rude and dismissive staff interactions
- Refusal to accept packages without specific packaging
- Long wait times and unresponsive service


### Press

Add a press story so AI can say who's written about you


### Awards

Add an award so AI can name it


### Directories

Get listed in directories so AI can tell you're real


## Questions people ask


### torn between this place and The UPS?


### Are the hours on Google right for The UPS in Palo Alto?


### any last minute slots at The UPS?


### what does The UPS actually get right?


### genuinely, what is good about this one


### last update from here was when?


### anything people actually moan about here?


### anywhere cheaper than The UPS in Palo Alto that is still good?


### discounts for coming back, is that a thing


### prices round here, anyone got a number


### address for this place, anyone have it?


### killing time on Middlefield, any ideas


### best shipping and mailing service in Palo Alto


### do I need to fill anything in beforehand


### how do I reach The UPS to sort something out?


## The AI Score: 47 of 100

It measures how likely AI engines are to recommend a business, and how accurately. Palo Alto shipping and mailing services run 35 to 49. Fair starts at 45, good at 65. The UPS scores 47. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | The UPS |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 25 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 50 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Fair |
| Reviews & response | 12 | 71 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 67 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 82 | Core Web Vitals at the 75th percentile, on a real phone. | Good |
| Content freshness & schema | 5 | 79 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a shipping and mailing service: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to The UPS |
| --- | --- | --- | --- | --- |
| The UPS Store | LocalBusiness | #business | https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Subject of this page |
| Palo Alto, California | City | #city |  | City The UPS is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the shipping and mailing services in Palo Alto, linked to the lists and towns around it.


### Lists

- Best shipping and mailing services in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto/shipping-and-mailing-service
- Best businesses in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto


### Nearby

- /san-jose: https://localairegistry.com/leaderboards/ca/san-jose
- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJHfuxvPi6j4ARXQu6KCEBx1A (accessed Sep 14, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Sep 14, 2026, https://localairegistry.com/methodology (accessed Sep 20, 2026)