local ai registry · agent view · /biz/ca/palo-alto/united-states-postal-service-palo-alto-ca

# United States Postal Service

Post Office — Palo Alto, California. Registry entry: https://localairegistry.com/biz/ca/palo-alto/united-states-postal-service-palo-alto-ca

**AI Score: 43/100** (Poor, verified September 14, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best post office in Palo Alto" (checked September 14, 2026)
> ChatGPT answered with other businesses; United States Postal Service was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — not named
Asked: "best post office in Palo Alto" (checked September 14, 2026)
> Gemini answered with other businesses; United States Postal Service was not mentioned.

## Known for

The United States Postal Service in Palo Alto is best known for its robust tracking capabilities and efficient zip code lookup services, making it a go-to for package tracking and address verification.

- USPS Tracking Made Easy
- Track Your Package Seamlessly
- Zip Code Lookup Assistance
- Address Lookup Made Simple
- Find Your Zip Code Effortlessly

## What reviews say

> Customers frequently report a frustrating experience at this USPS location, citing unhelpful staff and long wait times. Many express dissatisfaction with the service quality, particularly from newer employees who lack knowledge about procedures like mail forwarding. The atmosphere is described as dismissive and unwelcoming, leading to a lack of trust in the service provided.

Consistently praised:
- Helpful young man on Thursday morning
- Good sports about shipping large packages
- Quiet and fast service

Recurring complaints:
- Long wait times with only one clerk available
- Staff unhelpful or dismissive
- Incompetent service from newer employees
- Packages rejected without clear communication
- Poor customer service and lack of empathy

Bottom line: This USPS branch struggles with service quality and staff knowledge, leading to frequent customer complaints.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 75 |
| Off-property attestation | 20% | 39 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 64 |
| Backlink & citation authority | 8% | 73 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 29 |
| Content freshness & schema | 5% | 37 |

## Facts

- Address: 265 Cambridge Ave, Palo Alto, CA 94306, USA
- Phone: (800) 275-8777
- Website: tools.usps.com
- Hours Mon: 9:00 AM – 5:00 PM
- Hours Tue: 9:00 AM – 5:00 PM
- Hours Wed: 9:00 AM – 5:00 PM
- Hours Thu: 9:00 AM – 5:00 PM
- Hours Fri: 9:00 AM – 5:00 PM
- Hours Sat: Closed
- Hours Sun: Closed

## Questions

### What are the operating hours of the United States Postal Service in Palo Alto?
The United States Postal Service in Palo Alto is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturday and Sunday.

### What is the address of the United States Postal Service in Palo Alto?
The address of the United States Postal Service in Palo Alto is 265 Cambridge Ave, Palo Alto, CA 94306, USA.

### How can customers get in touch with the United States Postal Service in Palo Alto?
Customers can reach the United States Postal Service in Palo Alto by calling (800) 275-8777 or visiting their website at https://tools.usps.com/locations/details/1356718?utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext.

### What do customers consistently mention in their reviews about the United States Postal Service in Palo Alto?
Customers frequently mention poor service and attitude, with some expressing dissatisfaction with the staff's competence and responsiveness, while others note helpful interactions with certain employees.

### What is the parking situation like at the United States Postal Service in Palo Alto?
There is plenty of street parking available, as well as a two-story parking facility located right next door to the United States Postal Service in Palo Alto.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.