# Macy's, San Jose CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/san-jose/macy-s-san-jose-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14.

Canonical: https://localairegistry.com/biz/ca/san-jose/macy-s-san-jose-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18rrmk0h44yexvqqa3i60f%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18rrmk0h44yexvqqa3i60f%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18rrmk0h44yexvqqa3i60f%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18rrmk0h44yexvqqa3i60f%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18rrmk0h44yexvqqa3i60f%2F4.jpg)


## In short

Macy's is a department store in San Jose, CA. Its AI Score is 35 of 100, which is poor.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Department store |
| Address | 2210 Eastridge Loop, San Jose, CA 95122, USA |
| Hours | Mon to Sat 10 AM to 9 PM · Sun 11 AM to 8 PM |
| Phone | (408) 238-3333 |
| Rating | 4.1 across 1,858 reviews on Google |
| Quietest time | Tuesday |
| Updated | September 14, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 2210 Eastridge Loop, San Jose, CA 95122, USA | Confirmed | Google Business Profile |
| Location info | Description | Department store chain providing brand-name clothing, accessories, home furnishings & housewares. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Sat 10:00 AM to 9:00 PM · Sun 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Location info | Name | Macy's | Confirmed | Google Business Profile |
| Location info | Phone | (408) 238-3333 | Confirmed | Google Business Profile |
| Hours | Monday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Friday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Services | Service | Accessories sales | AI guess |  |
| Services | Service | Clothing sales | AI guess |  |
| Services | Service | Home furnishings sales | AI guess |  |
| Services | Service | Housewares sales | AI guess |  |
| Links | Website | https://www.macys.com/stores/ca/sanjose/eastridge_362.html | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting Macy's

Address: 2210 Eastridge Loop, San Jose, CA 95122, USA. Phone: (408) 238-3333. Hours: Mon to Sat 10 AM to 9 PM · Sun 11 AM to 8 PM. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Department store chain providing brand-name clothing, accessories, home furnishings & housewares."


### When to go

Quietest day: Tuesday. Busiest day: Saturday. From the popular times on its Google listing.


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| iniBurger - Gourmet Burgers | Hamburger restaurant | 1 min walk |
| Chinese Gourmet Express | Chinese restaurant | 1 min walk |
| Villa Italian Kitchen | Pizza restaurant | 1 min walk |
| Sansei | Japanese restaurant | 1 min walk |
| Eastridge Center | Shopping mall | 2 min walk |
| Charleys Cheesesteaks | Sandwich shop | 2 min walk |


## Reputation

4.1 average across 1,858 reviews: Google 1,858. (Confirmed, read September 14, 2026.)

Macy's in San Jose offers good deals but struggles with customer service and store organization. (AI guess, from 1,858 reviews.)


### What people like

- Well-stocked store
- Good discounts on clothing
- Pleasant and helpful clerks


### What people do not like

- Poor customer service
- Store often messy and disorganized
- Long waits for assistance


### Press

Add a press story so AI can say who's written about you


### Awards

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### Directories

Get listed in directories so AI can tell you're real


## Questions people ask


### anywhere cheaper than Macy's in San Jose that is still good?


### what else is on Eastridge Loop around the shop?


### Are the hours on Google right for Macy's in San Jose?


### is there a day here that is not slammed


### membership, worth it or not


### address for Macy's, anyone have it?


### do I need to fill anything in beforehand


### walk ins, or is it booked solid


### picking between the two, is Nordstrom the safer bet?


### best department store in San Jose


### genuinely, what is good about this one


### reviews all look glowing, what are the real complaints?


### last update from here was when?


### What do shoppers most often mention buying here?


### prices round here, anyone got a number


## The AI Score: 35 of 100

It measures how likely AI engines are to recommend a business, and how accurately. San Jose department stores run 25 to 45. Fair starts at 45, good at 65. Macy's scores 35, above the San Jose average of 29. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Macy's |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 25 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Poor |
| Reviews & response | 12 | 79 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 70 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 39 | Core Web Vitals at the 75th percentile, on a real phone. | Poor |
| Content freshness & schema | 5 | 79 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a department store: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Macy's |
| --- | --- | --- | --- | --- |
| Macy's | LocalBusiness | #business | https://www.macys.com/stores/ca/sanjose/eastridge_362.html | Subject of this page |
| San Jose, California | City | #city |  | City Macy's is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the department stores in San Jose, linked to the lists and towns around it.


### Lists

- Best department stores in San Jose: https://localairegistry.com/leaderboards/ca/san-jose/department-store
- Best businesses in San Jose: https://localairegistry.com/leaderboards/ca/san-jose


### Nearby

- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view
- /santa-clara: https://localairegistry.com/leaderboards/ca/santa-clara


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJGdKH8KMyjoARyHKqkkZNiI8 (accessed Sep 14, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Sep 14, 2026, https://localairegistry.com/methodology (accessed Sep 20, 2026)