# Marshalls, San Jose CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/san-jose/marshalls-cottle-rd-san-jose-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14.

Canonical: https://localairegistry.com/biz/ca/san-jose/marshalls-cottle-rd-san-jose-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18s6f00h7myexv2yfcrj6e%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18s6f00h7myexv2yfcrj6e%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18s6f00h7myexv2yfcrj6e%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18s6f00h7myexv2yfcrj6e%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18s6f00h7myexv2yfcrj6e%2F4.jpg)


## In short

Marshalls is a department store in San Jose, CA. Its AI Score is 25 of 100, which is poor.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Department store |
| Address | 5652 Cottle Rd, San Jose, CA 95123, USA |
| Hours | Mon to Sun 9:30 AM to 9:30 PM |
| Phone | (408) 578-8534 |
| Rating | 4.1 across 722 reviews on Google |
| Quietest time | Wednesday |
| Updated | September 14, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 5652 Cottle Rd, San Jose, CA 95123, USA | Confirmed | Google Business Profile |
| Location info | Description | Retail chain offering brand-name clothing, accessories, shoes & housewares. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Sun 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Location info | Name | Marshalls | Confirmed | Google Business Profile |
| Location info | Phone | (408) 578-8534 | Confirmed | Google Business Profile |
| Hours | Monday | 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Hours | Friday | 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 9:30 AM to 9:30 PM | Confirmed | Google Business Profile |
| Services | Service | Accessories sales | AI guess |  |
| Services | Service | Clothing sales | AI guess |  |
| Services | Service | Housewares sales | AI guess |  |
| Services | Service | Shoes sales | AI guess |  |
| Links | Website | https://www.marshalls.com/ | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting Marshalls

Address: 5652 Cottle Rd, San Jose, CA 95123, USA. Phone: (408) 578-8534. Hours: Mon to Sun 9:30 AM to 9:30 PM. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Retail chain offering brand-name clothing, accessories, shoes & housewares."


### When to go

Quietest day: Wednesday. Busiest day: Saturday. From the popular times on its Google listing.


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Poki Bowl | Hawaiian restaurant | 1 min walk |
| Pour Decisions Craft Coffee \| Craft Beer | Coffee shop | 1 min walk |
| Vitality Bowls | Restaurant | 1 min walk |
| Five Guys | Fast food restaurant | 2 min walk |
| Wingstop | Chicken wings restaurant | 2 min walk |
| L&L Hawaiian Barbecue | Hawaiian restaurant | 2 min walk |


## Reputation

4.1 average across 722 reviews: Google 722. (Confirmed, read September 14, 2026.)

This Marshalls is marked by a disorganized shopping environment and inconsistent customer service. (AI guess, from 722 reviews.)


### What people like

- Good selection
- Lots of parking


### What people do not like

- Store is messy and disorganized
- Long waits at checkout
- Rude or unhelpful staff


### Press

Add a press story so AI can say who's written about you


### Awards

Add an award so AI can name it


### Directories

Get listed in directories so AI can tell you're real


## Questions people ask


### the good stuff about Marshalls, what is it?


### ballpark before I book, what am I looking at


### anywhere cheaper than the shop in San Jose that is still good?


### bad experiences here, anyone?


### opening hours at Marshalls in San Jose, what are they these days?


### Busiest day at Marshalls, anyone know?


### is there a rewards thing at Marshalls


### anything I should sort out before a first visit here?


### where exactly is the shop?


### what else is on Cottle around Marshalls?


### any last minute slots at Marshalls?


### What do shoppers most often mention buying at the shop?


### torn between Marshalls and Nordstrom for Clearance sales and women's apparel?


### best department store in San Jose


### Do they post anywhere?


## The AI Score: 25 of 100

It measures how likely AI engines are to recommend a business, and how accurately. San Jose department stores run 25 to 45. Fair starts at 45, good at 65. Marshalls scores 25, below the San Jose average of 30. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Marshalls |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 0 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Poor |
| Reviews & response | 12 | 76 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 68 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 81 | Core Web Vitals at the 75th percentile, on a real phone. | Good |
| Content freshness & schema | 5 | 15 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Poor |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a department store: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Marshalls |
| --- | --- | --- | --- | --- |
| Marshalls | LocalBusiness | #business | https://www.marshalls.com/ | Subject of this page |
| San Jose, California | City | #city |  | City Marshalls is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the department stores in San Jose, linked to the lists and towns around it.


### Lists

- Best department stores in San Jose: https://localairegistry.com/leaderboards/ca/san-jose/department-store
- Best businesses in San Jose: https://localairegistry.com/leaderboards/ca/san-jose


### Nearby

- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view
- /santa-clara: https://localairegistry.com/leaderboards/ca/santa-clara


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJS32r3hgujoARKKfUuLwNlxg (accessed Sep 14, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Sep 14, 2026, https://localairegistry.com/methodology (accessed Sep 20, 2026)