local ai registry · agent view · /biz/fl/west-palm-beach/florida-department-of-children-and-families-west-palm-beach-fl

# Florida Department of Children & Families

State Government Office — West Palm Beach, Florida. Registry entry: https://localairegistry.com/biz/fl/west-palm-beach/florida-department-of-children-and-families-west-palm-beach-fl

**AI Score: 32/100** (Needs attention, verified August 10, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best state government office in West Palm Beach" (checked August 10, 2026)
> ChatGPT answered with other businesses; Florida Department of Children & Families was not mentioned.

### Gemini — not named
Asked: "best state government office in West Palm Beach" (checked August 10, 2026)
> Gemini answered with other businesses; Florida Department of Children & Families was not mentioned.

## What reviews say

> The experience at the Florida Department of Children & Families in West Palm Beach is characterized by frustration and a lack of responsiveness. Many reviewers express feelings of neglect and disappointment, particularly regarding communication issues and perceived indifference from staff. Specific complaints about individual representatives, such as Rachel Harrison and Melanie, highlight a pattern of unprofessionalism and dismissiveness.

Consistently praised:
- Ms. Nicole's professionalism and compassion
- Proper handling of sensitive situations

Recurring complaints:
- Long wait times for phone responses
- Rude and unprofessional staff interactions
- Inability to reach caseworkers
- Neglect in addressing urgent family needs

Bottom line: The office struggles with communication and responsiveness, leading to significant dissatisfaction among those seeking assistance.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | — |
| Off-property attestation | 20% | 39 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 65 |
| Backlink & citation authority | 8% | — |
| Google Business Profile | 8% | 72 |
| Speed & mobile | 7% | — |
| Content freshness & schema | 5% | — |

## Others on record in West Palm Beach

- Florida Department of Agriculture and Consumer Services Regional Office — AI Score 26
- Office of the State Attorney — AI Score 25
- Florida Department of Revenue Child Support Program - West Palm Beach — AI Score 24
- State of Florida District Nine — AI Score 23

Florida Department of Children & Families ranks 1 of 5 in its category here.

## Facts

- Address: 111 S Sapodilla Ave #3, West Palm Beach, FL 33401, USA
- Phone: (561) 837-5078
- Hours Mon: 8:00 AM – 5:00 PM
- Hours Tue: 8:00 AM – 5:00 PM
- Hours Wed: 8:00 AM – 5:00 PM
- Hours Thu: 8:00 AM – 5:00 PM
- Hours Fri: 8:00 AM – 5:00 PM
- Hours Sat: Closed
- Hours Sun: Closed

## Questions

### What are the operating hours of the Florida Department of Children & Families?
The Florida Department of Children & Families operates Monday through Friday from 8:00 AM to 5:00 PM, and is closed on Saturdays and Sundays.

### Does the Florida Department of Children & Families require reservations for services?
The business does not require reservations for services.

### What is the address of the Florida Department of Children & Families in West Palm Beach?
The business is located at 111 S Sapodilla Ave #3, West Palm Beach, FL 33401, USA.

### Is there parking available at the Florida Department of Children & Families?
Information regarding parking availability at the business is not specified, so it is advisable to check local parking options when visiting.

### What is the Florida Department of Children & Families known for?
The business is known for providing various services related to child welfare and family support, although customer reviews indicate mixed experiences regarding service quality and responsiveness.

---
Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.