local ai registry · agent view · /biz/ma/boston/dhl-express-service-point-boston-ma

# DHL Express Service Point

Shipping And Mailing Service — Boston, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/boston/dhl-express-service-point-boston-ma

**AI Score: 27/100** (Needs attention, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best shipping and mailing service in Boston" (checked August 13, 2026)
> ChatGPT answered with other businesses; DHL Express Service Point was not mentioned.

### Gemini — not named
Asked: "best shipping and mailing service in Boston" (checked August 13, 2026)
> Gemini answered with other businesses; DHL Express Service Point was not mentioned.

## What reviews say

> Customers appreciate the knowledgeable and professional staff at the Boston DHL Express Service Point, particularly praising Lynette Cox and Irene for their efficiency and thoroughness in handling shipments. However, experiences can vary significantly, with some customers expressing frustration over delivery issues and unresponsive service.

Consistently praised:
- Lynette Cox's attention to detail
- Irene's helpfulness
- Efficient shipping process

Recurring complaints:
- Packages delayed past promised delivery dates
- Unresponsive customer service
- Inaccurate business hours

Bottom line: While many praise the staff's professionalism, significant delivery and service issues detract from the overall experience.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 0 |
| Off-property attestation | 20% | 39 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 93 |
| Backlink & citation authority | 8% | 64 |
| Google Business Profile | 8% | 84 |
| Speed & mobile | 7% | 63 |
| Content freshness & schema | 5% | 59 |

## Others on record in Boston

- The UPS Store — AI Score 65
- The UPS Store — AI Score 65
- The UPS Store — AI Score 65
- The UPS Store — AI Score 64

DHL Express Service Point ranks 15 of 15 in its category here.

## Facts

- Address: 90 Massachusetts Ave, Boston, MA 02115, USA
- Phone: (617) 702-1957
- Website: locations.us.express.dhl.com
- Hours Mon: 10:00 AM – 7:00 PM
- Hours Tue: 10:00 AM – 7:00 PM
- Hours Wed: 10:00 AM – 7:00 PM
- Hours Thu: 10:00 AM – 7:00 PM
- Hours Fri: 10:00 AM – 7:00 PM
- Hours Sat: 10:00 AM – 4:00 PM
- Hours Sun: Closed

## Questions

### What are the business hours for DHL Express Service Point?
The business is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and is closed on Sundays.

### Does DHL Express Service Point accept reservations?
The business does not accept reservations.

### What is DHL Express Service Point known for?
The business is known for its friendly, professional, and efficient service, with staff members like Lynnette Cox receiving high praise for their attention to detail and customer support.

### Is there parking available at DHL Express Service Point?
The business does not provide specific information about parking availability; customers may need to check local parking options in the area.

### Does DHL Express Service Point offer online ordering?
The business does not offer online ordering.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.