local ai registry · agent view · /biz/ma/boston/marshalls-boston-ma

# Marshalls

Department Store — Boston, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/boston/marshalls-boston-ma

**AI Score: 25/100** (Needs attention, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best department store in Boston" (checked August 13, 2026)
> ChatGPT answered with other businesses; Marshalls was not mentioned.

### Gemini — not named
Asked: "best department store in Boston" (checked August 13, 2026)
> Gemini answered with other businesses; Marshalls was not mentioned.

## Known for

Marshalls is best known for its extensive selection of discounted clothing and home goods, making it a favorite among bargain hunters in Boston.

- Clothes Stores Nearby
- Discount Department Stores
- Women's Pajama Sets Available

## What reviews say

> Customers describe a chaotic shopping experience at this Marshalls location, often encountering long lines and cluttered aisles. Many express frustration with the lack of customer service and unresponsive staff, making it feel more like a last resort than a preferred shopping destination.

Consistently praised:
- Variety of products
- Clean store
- Good perfume selection

Recurring complaints:
- Long lines with few registers open
- Rude or unhelpful staff
- Restrooms frequently out of order
- Cluttered aisles making navigation difficult

Bottom line: This Marshalls is marked by a wide product selection but suffers from poor customer service and operational inefficiencies.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 0 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 80 |
| Backlink & citation authority | 8% | 68 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 81 |
| Content freshness & schema | 5% | 15 |

## Others on record in Boston

- Saks Fifth Avenue — AI Score 46
- Macy's — AI Score 45
- MUJI Newbury Street — AI Score 34
- Target — AI Score 26

Marshalls ranks 6 of 7 in its category here.

## Facts

- Address: 350 Washington St, Boston, MA 02108, USA
- Phone: (617) 338-6205
- Website: marshalls.com
- Hours Mon: 9:30 AM – 9:00 PM
- Hours Tue: 9:30 AM – 9:00 PM
- Hours Wed: 9:30 AM – 9:00 PM
- Hours Thu: 9:30 AM – 9:00 PM
- Hours Fri: 9:30 AM – 9:00 PM
- Hours Sat: 9:30 AM – 9:00 PM
- Hours Sun: 9:30 AM – 9:00 PM

## Questions

### What are the operating hours for Marshalls in Boston?
The shop is open Monday through Sunday from 9:30 AM to 9:00 PM.

### Does Marshalls accept reservations?
The shop does not accept reservations.

### What is Marshalls known for?
The shop is known for offering a wide variety of discounted brand-name merchandise, including clothing, home goods, and accessories.

### Is there parking available at Marshalls?
Parking availability may vary, and customers are advised to check local parking options near the shop.

### Are there any special features at Marshalls?
The shop is noted for its organized layout and a diverse selection of products, although customers have mentioned that it can get quite busy.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.