local ai registry · agent view · /biz/ma/boston/massachusetts-general-hospital-emergency-room-boston-ma

# Massachusetts General Hospital Emergency Room

Emergency Room — Boston, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/boston/massachusetts-general-hospital-emergency-room-boston-ma

**AI Score: 27/100** (Poor, verified August 25, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best emergency room in Boston" (checked August 25, 2026)
> ChatGPT answered with other businesses; Massachusetts General Hospital Emergency Room was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — not named
Asked: "best emergency room in Boston" (checked August 25, 2026)
> Gemini answered with other businesses; Massachusetts General Hospital Emergency Room was not mentioned.

## What reviews say

> Reviewers describe a chaotic and often frustrating experience at Massachusetts General Hospital's Emergency Room, with long wait times and variable staff competency. While some patients report receiving excellent care from specific doctors like Dr. Emily Hayden and PA-C Chelsea Ettinger, many others express dissatisfaction with the overall management and responsiveness of the ER staff.

Consistently praised:
- Dr. Emily Hayden's compassionate bedside manner
- PA-C Chelsea Ettinger's pain management
- Efficient intake process for some patients

Recurring complaints:
- Wait times exceed 4-5 hours
- Inconsistent quality of nursing staff
- Poor communication and transparency from staff

Bottom line: Massachusetts General Hospital's ER is marked by long wait times and inconsistent care, despite some positive experiences with individual providers.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 0 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 65 |
| Backlink & citation authority | 8% | 77 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 63 |
| Content freshness & schema | 5% | 100 |

## Others on record in Boston

- Boston Medical Center Emergency Room — AI Score 48
- Beth Israel Deaconess Medical Center Emergency Room — AI Score 47
- Brigham and Women's Hospital Emergency Room — AI Score 26
- Tufts Medical Center Emergency Department + Level 1 Trauma Center — AI Score 26

Massachusetts General Hospital Emergency Room ranks 3 of 5 in its category here.

## Facts

- Address: 55 Fruit St #2622, Boston, MA 02114, USA
- Phone: (617) 724-4100
- Website: massgeneral.org
- Hours Mon: Open 24 hours
- Hours Tue: Open 24 hours
- Hours Wed: Open 24 hours
- Hours Thu: Open 24 hours
- Hours Fri: Open 24 hours
- Hours Sat: Open 24 hours
- Hours Sun: Open 24 hours

## Questions

### What are the hours of operation for Massachusetts General Hospital Emergency Room?
The Massachusetts General Hospital Emergency Room is open 24 hours a day, seven days a week.

### Does Massachusetts General Hospital Emergency Room accept reservations?
The business does not accept reservations; patients are seen on a first-come, first-served basis.

### What is Massachusetts General Hospital Emergency Room known for?
The business is known for its highly qualified medical staff and thorough care, although patient experiences with wait times and nursing competency can vary.

### Is there parking available at Massachusetts General Hospital Emergency Room?
The business provides parking facilities for patients and visitors, but specific details about parking availability and fees can be found on their website.

### What special features does Massachusetts General Hospital Emergency Room offer?
The business features a Fast Track area for less critical cases, although patient experiences with triage and wait times may vary.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.