# United States Postal Service, Boston: a post office in Boston (2026 guide)

Source: Local AI Registry, https://localairegistry.com/biz/ma/boston/united-states-postal-service-milk-st-lbby-boston-ma. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Fact-checked against 5 sources. Updated 2026-08-14. Owner review: not yet.

Canonical: https://localairegistry.com/biz/ma/boston/united-states-postal-service-milk-st-lbby-boston-ma

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr73lz709z7yeciaarpwgfh%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr73lz709z7yeciaarpwgfh%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr73lz709z7yeciaarpwgfh%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr73lz709z7yeciaarpwgfh%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr73lz709z7yeciaarpwgfh%2F4.jpg)


## In short

Located at 31 Milk St in Boston, the United States Postal Service offers a blend of friendly service and a historic atmosphere. With a rating of 3 out of 5, customers have shared mixed experiences, highlighting both the efficiency of some staff members and the challenges posed by others. While many appreciate the quick service and professionalism, others have encountered issues with pricing and customer support. Despite these inconsistencies, the location remains a reliable option for shipping needs, especially during the busy holiday season, where the staff strives to assist with various postal services.

Every fact on this page carries one of three marks: Confirmed (from their website, Google Business Profile, review sites, licensing boards, or measured by Local AI Registry), Visitor submitted (added by a person, with a date and how they know), or AI guess (what AI engines like Perplexity, Gemini and ChatGPT are saying, not confirmed by anyone). Every mark points to a reference at the end of this page.


## Key facts

| Fact | Value |
| --- | --- |
| Type | Post office |
| Address | 31 Milk St LBBY, Boston, MA 02109, USA |
| Hours | Mon to Fri 7:30 AM to 6 PM · Closed Sat to Sun |
| Phone | (800) 275-8777 |
| Owner | Nothing found |
| Rating | 3.0 across 85 reviews on Google |
| Known for | The United States Postal Service in Boston is best known for its efficient package tracking and reliable zip code services, making it a trusted choice for mailing needs. Customers also appreciate the ease of scheduling passport appointments and locating nearby mailboxes. |
| Prices | Nothing found |
| Quietest time | Nothing found |
| Parking | Nothing found |
| Last verified | September 18, 2026, 9:38 PM |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 31 Milk St LBBY, Boston, MA 02109, USA | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Description | Visit your local Post Office™ at 31 Milk St Lbby! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers walk-in passport services. | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Hours | Mon to Fri 7:30 AM to 6:00 PM · Sat to Sun Closed | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Name | United States Postal Service | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Phone | (800) 275-8777 | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Monday | 7:30 AM to 6:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Tuesday | 7:30 AM to 6:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Wednesday | 7:30 AM to 6:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Thursday | 7:30 AM to 6:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Friday | 7:30 AM to 6:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Saturday | Closed | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Sunday | Closed | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Services | Service | Book passport appointment | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Fair chance act | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Foia | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Inspector general | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Last collection hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Lobby hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Look up hs codes | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Mail delivery | AI guess | Nothing found |
| Services | Service | National postal museum | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Newsroom | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | No fear act eeo contacts | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Package delivery | AI guess | Nothing found |
| Services | Service | Passport appointment hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Passport photo | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Passport services | AI guess | Nothing found |
| Services | Service | Po box access | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | PO box delivery | AI guess | Nothing found |
| Services | Service | Po box delivery hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Postal explorer | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Postal inspectors | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Postalpro | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Retail hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Site index | Confirmed | Business website, checked Sep 18, 2026 |
| Links | Facebook | https://facebook.com/usps | AI guess | Our record |
| Links | Instagram | https://instagram.com/uspostalservice | AI guess | Our record |
| Links | Website | https://tools.usps.com/locations/details/1441502?utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext | Confirmed | Google Business Profile, checked Aug 13, 2026 |


## Services and prices

These are the 23 services United States Postal offers, with the price where we have one and where it came from.

| Service | Price | Price mark | Price evidence | Service mark |
| --- | --- | --- | --- | --- |
| Book passport appointment | Nothing found | Nothing found | Nothing found | Confirmed |
| Fair chance act | Nothing found | Nothing found | Nothing found | Confirmed |
| Foia | Nothing found | Nothing found | Nothing found | Confirmed |
| Inspector general | Nothing found | Nothing found | Nothing found | Confirmed |
| Last collection hours | Nothing found | Nothing found | Nothing found | Confirmed |
| Lobby hours | Nothing found | Nothing found | Nothing found | Confirmed |
| Look up hs codes | Nothing found | Nothing found | Nothing found | Confirmed |
| Mail delivery | Nothing found | Nothing found | Nothing found | AI guess |
| National postal museum | Nothing found | Nothing found | Nothing found | Confirmed |
| Newsroom | Nothing found | Nothing found | Nothing found | Confirmed |
| No fear act eeo contacts | Nothing found | Nothing found | Nothing found | Confirmed |
| Package delivery | Nothing found | Nothing found | Nothing found | AI guess |
| Passport appointment hours | Nothing found | Nothing found | Nothing found | Confirmed |
| Passport photo | Nothing found | Nothing found | Nothing found | Confirmed |
| Passport services | Nothing found | Nothing found | Nothing found | AI guess |
| Po box access | Nothing found | Nothing found | Nothing found | Confirmed |
| PO box delivery | Nothing found | Nothing found | Nothing found | AI guess |
| Po box delivery hours | Nothing found | Nothing found | Nothing found | Confirmed |
| Postal explorer | Nothing found | Nothing found | Nothing found | Confirmed |
| Postal inspectors | Nothing found | Nothing found | Nothing found | Confirmed |
| Postalpro | Nothing found | Nothing found | Nothing found | Confirmed |
| Retail hours | Nothing found | Nothing found | Nothing found | Confirmed |
| Site index | Nothing found | Nothing found | Nothing found | Confirmed |


### Known for

- The United States Postal Service in Boston is best known for its efficient package tracking and reliable zip code services, making it a trusted choice for mailing needs. Customers also appreciate the ease of scheduling passport appointments and locating nearby mailboxes.


## The team

Nothing found


## Visiting United States Postal

Address: 31 Milk St LBBY, Boston, MA 02109, USA. Phone: (800) 275-8777. Hours: Mon to Fri 7:30 AM to 6 PM · Closed Sat to Sun. (Confirmed, Google Business Profile, checked August 13, 2026 at 3:27 AM.)


### Location info from Google Business Profile

Business description, written by United States Postal on its Google Business Profile: "Visit your local Post Office™ at 31 Milk St Lbby! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers walk-in passport services."


### When to go

Busy times not read yet, back on Scan Day.


### Parking and getting in

Nothing found


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Ogawa Coffee | Coffee shop | 1 min walk |
| Milk Street Cafe | Cafe | 1 min walk |
| Milk St @ Devonshire St | Bus stop | 1 min walk |
| Ben Franklin House | Historical landmark | 1 min walk |
| GRECO | Greek restaurant | 1 min walk |
| Milk St @ Devonshire St | Transit station | 1 min walk |


## Reputation

3.0 average across 85 reviews: Google 25. (Confirmed, read August 13, 2026.)

 (AI guess, from 85 reviews.)


### What people like

- Reliable package shipping with accurate tracking
- Friendly interactions with some staff members


### What people do not like

- Rude and unhelpful staff members
- Long waits and slow service
- Inaccurate information about services offered


### Press

No press story about United States Postal found yet.


### Awards

None named yet.


### Directories

Directory listings not read yet.


## Recent updates from United States Postal

United States Postal hasn't posted an update here yet.


## Questions people ask


### bad experiences at United States Postal, anyone?

No answer yet


### anything good on Milk to kill time near United States Postal?

No answer yet


### last update from here was when?

No answer yet


### United States Postal, any chance to get in this week?

No answer yet


### anyone actually happy with this place?

No answer yet


### torn between United States Postal and United States Postal for Efficient package tracking services?

No answer yet


### anywhere cheaper than United States Postal in Boston that is still good?

No answer yet


### Are the hours on Google right for United States Postal in Boston?

No answer yet


### do I need to fill anything in beforehand

No answer yet


### Somewhere to park near United States Postal?

No answer yet


### What post office questions is Boston asking AI most?

No answer yet


### ballpark before I book, what am I looking at

No answer yet


### best post office in Boston

No answer yet


### discounts for coming back, is that a thing

No answer yet


### walk in here, or is it appointment only?

No answer yet


### services here, what do people go in for?

No answer yet


### Open Saturdays here?

No answer yet


### where exactly is United States Postal?

No answer yet


## What AI gets wrong about United States Postal

We ask Perplexity, Gemini and ChatGPT about United States Postal. These are the answers that disagree with the record.

Perplexity, read by Local AI Registry on Aug 14, 2026. ChatGPT and Gemini, read by Local AI Registry on Aug 13, 2026.

| Fact | What AI says | What the record says |
| --- | --- | --- |
| Address | Perplexity, read by Local AI Registry on Aug 14, 2026: 217 Hanover St | 31 Milk St LBBY, Boston, MA 02109, USA |


## The AI Score: 51 of 100

The AI Score measures how likely AI engines are to recommend a business, and how accurately. Boston post offices run 33 to 61. Fair starts at 45, good at 65. United States Postal scores 51, above the Boston average of 45. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | United States Postal |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 75 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Good |
| Off-property attestation | 20 | 39 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 33 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Named in 1 of 1 answer that recommended anyone. 2 more named nobody, which is not a loss and is not scored. |
| Reviews & response | 12 | 64 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Fair |
| Backlink & citation authority | 8 | 73 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 20 | Core Web Vitals at the 75th percentile, on a real phone. | Poor |
| Content freshness & schema | 5 | 37 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Poor |

Full method: https://localairegistry.com/methodology


## How AI decides what to tell you about a post office

When you ask ChatGPT, Gemini or Google about a local business, the AI doesn't visit it. It reads what's already written about it: the business's website, its Google Business Profile, review sites, news stories and directories like this one. Then it repeats what those sources agree on.

That's why AI gets small facts wrong. If Yelp says a place is open Mondays and the website says it isn't, the AI has to pick one. The table above shows the answers that disagree with the record today.

The more sources agree, and the more specific they are, the more confidently AI recommends a business. A review that names who helped and what they did tells an AI far more than one that says "great place."


## How to choose a post office in Massachusetts, with or without AI

A few checks take ten minutes and tell you more than any rating.

- Check that the hours and phone number match on Google, Yelp and the business's own website. Mismatches are how people end up at a locked door.
- Read reviews that name a person and what they did. Vague praise is easy to fake.
- Look for recent reviews and recent posts. A page nobody has touched in a year may not match the business today.
- Ask for the price before you go, and ask what it includes.
- Where the work needs a license, ask whose license it is and look it up with Massachusetts.


## How to read the marks on this page

- Confirmed (solid circle): from a known source. The business website, its Google Business Profile, review sites like Yelp, Healthgrades and RealSelf, a licensing board, or measured by Local AI Registry.
- Visitor submitted (hollow circle): added or corrected by a person, with the date and how they know, like a phone call or a visit.
- AI guess (hollow triangle): what AI engines are saying right now. Nobody has confirmed it.


## About the author

Steve Lee is the founder and CEO of Local AI Registry and sets its editorial standards. He is a former Google executive in Search and a former Microsoft executive, with more than 20 years in digital: search, local discovery, and how people find businesses online. He is based in Irvine.

- Expertise: search at Google and Microsoft, AI search, answer engine optimization, generative engine optimization, local SEO, structured data and entity mapping.
- Industry: medical aesthetics, injectables, med spa operations and marketing.
- Disclosure: Local AI Registry sells services to business owners, including United States Postal if it claims this page. That does not change what this page says. Every fact carries its source.


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to United States Postal |
| --- | --- | --- | --- | --- |
| United States Postal Service | LocalBusiness | #business | https://tools.usps.com/locations/details/1441502?utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext | Subject of this page |
| Boston, Massachusetts | City | #city | Nothing found | City United States Postal is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the post offices in Boston, linked to the lists and towns around it.


### Lists

- Best post offices in Boston: https://localairegistry.com/leaderboards/ma/boston/post-office
- Best businesses in Boston: https://localairegistry.com/leaderboards/ma/boston


### Nearby

- /cambridge: https://localairegistry.com/leaderboards/ma/cambridge
- /newton: https://localairegistry.com/leaderboards/ma/newton
- /somerville: https://localairegistry.com/leaderboards/ma/somerville
- /brookline: https://localairegistry.com/leaderboards/ma/brookline
- /waltham: https://localairegistry.com/leaderboards/ma/waltham
- /wellesley: https://localairegistry.com/leaderboards/ma/wellesley


### Every list

- Every leaderboard in Massachusetts: https://localairegistry.com/leaderboards/ma


## Frequently asked questions


### What is AI search optimization for local business?

Getting a business named when a neighbor asks ChatGPT, Gemini, or Perplexity for a recommendation. Some call it AI SEO, some call it generative engine optimization. Traditional SEO fights for ten blue links; this fights for the one answer an assistant says out loud. The AI Score on this page measures the eight signals that drive it.


### What is Local AI Registry?

The public record of how AI sees local business. We score every business we list by one published method, we keep the questions people ask about it in one place, and we never sell rank. Looking up any business here is free.


### How does this page help a business get recommended by AI?

Assistants read public pages before they answer. This one states what the business does, what people ask about it, and what the Record answers, in one place a machine can read. Correcting what is wrong here changes what an assistant repeats next.


### Who writes the answers here?

Registry AI writes the first answer under every question, from the Record and the public sources named beneath it. Neighbors write the rest under pseudonyms. A registered owner can reply as the business, and their reply says so.


### I own United States Postal Service. How do I fix something or rank higher?

Register the page. It is free, it takes about five minutes, and it lets you correct the Record and reply as the business. Nothing on this page is for sale, so the only thing that moves the score is the work.


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJDwn2hYNw44kR9zz90j28j-s (accessed Aug 13, 2026)
- [2] tools.usps.com, https://tools.usps.com/rcas.htm (accessed Sep 18, 2026)
- [3] tools.usps.com, https://tools.usps.com/locations/details/1441502 (accessed Sep 18, 2026)
- [4] tools.usps.com, https://tools.usps.com/hscode (accessed Sep 18, 2026)
- [5] AI engine output: Perplexity, read by Local AI Registry on Aug 14, 2026; ChatGPT and Gemini, read by Local AI Registry on Aug 13, 2026, https://localairegistry.com/methodology (accessed Sep 18, 2026)