local ai registry · agent view · /biz/ma/brookline/the-ups-store-brookline-ma

# The UPS Store

Shipping And Mailing Service — Brookline, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/brookline/the-ups-store-brookline-ma

**AI Score: 63/100** (Mixed, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — named
Asked: "best shipping and mailing service in Brookline" (checked August 13, 2026)
> **The UPS Store** - Provides shipping, packing, and mailing services, along with printing and business services.

### Gemini — not named
Asked: "best shipping and mailing service in Brookline" (checked August 13, 2026)
> Gemini answered with other businesses; The UPS Store was not mentioned.

## What reviews say

> Customers describe a mix of efficient service and frustrating experiences at this UPS Store. While many praise the friendly and helpful staff like James and Roberto for their quick assistance, others report significant issues with lost packages and unprofessional behavior from certain employees, leading to a lack of trust.

Consistently praised:
- Roberto's exceptional customer service
- James's helpfulness with shipping labels
- Quick and efficient package handling

Recurring complaints:
- Lost packages and unresponsive staff
- Rude behavior from some employees
- Notary service unavailable despite appointment

Bottom line: This UPS Store is noted for its friendly staff but has serious concerns regarding package handling and customer service consistency.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 70 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 87 |
| Backlink & citation authority | 8% | 67 |
| Google Business Profile | 8% | 84 |
| Speed & mobile | 7% | 82 |
| Content freshness & schema | 5% | 79 |

## Others on record in Brookline

- FedEx Office Print & Ship Center — AI Score 55

The UPS Store ranks 1 of 2 in its category here.

## Facts

- Address: 258 Harvard St, Brookline, MA 02446, USA
- Phone: (617) 730-8300
- Website: locations.theupsstore.com
- Hours Mon: 8:30 AM – 7:00 PM
- Hours Tue: 8:30 AM – 7:00 PM
- Hours Wed: 8:30 AM – 7:00 PM
- Hours Thu: 8:30 AM – 7:00 PM
- Hours Fri: 8:30 AM – 7:00 PM
- Hours Sat: 10:00 AM – 5:00 PM
- Hours Sun: 10:00 AM – 4:00 PM

## Questions

### What are the operating hours of The UPS Store in Brookline?
The UPS Store in Brookline operates Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.

### Does The UPS Store in Brookline accept reservations?
The business does not accept reservations.

### What is The UPS Store in Brookline known for?
The UPS Store in Brookline is known for its efficient and friendly customer service, providing quick and professional shipping and mailing services.

### Is there parking available at The UPS Store in Brookline?
The business does not provide specific information regarding parking availability, so customers may need to check local options.

### Does The UPS Store in Brookline offer any special features?
The UPS Store in Brookline offers a variety of services including shipping, packaging, and lamination, all delivered with excellent customer service.

---
Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.