local ai registry · agent view · /biz/ma/cambridge/the-ups-store-cambridge-ma

# The UPS Store

Shipping And Mailing Service — Cambridge, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/cambridge/the-ups-store-cambridge-ma

**AI Score: 63/100** (Mixed, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — not named
Asked: "best shipping and mailing service in Cambridge" (checked August 13, 2026)
> ChatGPT answered with other businesses; The UPS Store was not mentioned.

### Gemini — named
Asked: "best shipping and mailing service in Cambridge" (checked August 13, 2026)
> …Post Office** * **For professional packing, multi-carrier options, and business services (mailbox rental, printing):** **The UPS Store** * **For urgent FedEx shipments and printing:** **FedEx Office** * **For fast and reliable international shipping:**…

## What reviews say

> The experience at this UPS Store is mixed, with some customers praising the friendly and efficient service from staff like Shaundell and Laurie, while others report rude interactions and unprofessional behavior, particularly after a change in ownership. The store can be busy, leading to long waits and frustrations over service inconsistencies.

Consistently praised:
- Shaundell's courteous assistance
- Laurie's patient help with Amazon returns
- Fast and efficient service during busy times

Recurring complaints:
- Rude and unprofessional staff interactions
- Long waits and unresponsive service
- Packages mishandled or lost

Bottom line: This UPS Store has a reputation for friendly staff but suffers from complaints about rudeness and service quality after a recent ownership change.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 70 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 83 |
| Backlink & citation authority | 8% | 67 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 82 |
| Content freshness & schema | 5% | 79 |

## Others on record in Cambridge

- FedEx Office Print & Ship Center — AI Score 50
- FedEx Office Print & Ship Center — AI Score 43
- The UPS Store — AI Score 41

The UPS Store ranks 1 of 4 in its category here.

## Facts

- Address: 955 Massachusetts Ave, Cambridge, MA 02139, USA
- Phone: (617) 868-5055
- Website: locations.theupsstore.com
- Hours Mon: 8:30 AM – 6:30 PM
- Hours Tue: 8:30 AM – 6:30 PM
- Hours Wed: 8:30 AM – 6:30 PM
- Hours Thu: 8:30 AM – 6:30 PM
- Hours Fri: 8:30 AM – 6:30 PM
- Hours Sat: 9:00 AM – 5:00 PM
- Hours Sun: 10:00 AM – 3:00 PM

## Questions

### What are the operating hours for The UPS Store in Cambridge?
The UPS Store in Cambridge operates Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.

### Does The UPS Store in Cambridge accept reservations?
The business does not accept reservations.

### What is The UPS Store in Cambridge known for?
The business is known for its friendly and efficient staff, who provide excellent customer service and assistance with shipping and packing needs.

### Is there parking available at The UPS Store in Cambridge?
The business does not provide specific information about parking availability, so customers may need to check local parking options when visiting.

### Are there any special features offered by The UPS Store in Cambridge?
The business offers a range of shipping and mailing services, and customers have noted the helpfulness of the staff in packing and shipping items safely and efficiently.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.