local ai registry · agent view · /biz/ma/somerville/united-states-postal-service-broadway-somerville-ma

# United States Postal Service

Post Office — Somerville, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/somerville/united-states-postal-service-broadway-somerville-ma

**AI Score: 44/100** (Needs attention, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best post office in Somerville" (checked August 13, 2026)
> ChatGPT answered with other businesses; United States Postal Service was not mentioned.

### Gemini — not named
Asked: "best post office in Somerville" (checked August 13, 2026)
> Gemini answered with other businesses; United States Postal Service was not mentioned.

## Known for

The United States Postal Service in Somerville is best known for its robust tracking services and efficient zip code lookup, making it a reliable choice for mailing needs. Customers also value its passport appointment scheduling.

- USPS Tracking Services
- Track Your Package
- Zip Code Lookup
- Passport Appointment Scheduling
- Mailbox Locations Nearby

## What reviews say

> Customers often describe long waits and frustrating experiences at this post office, with many noting that staff can be unhelpful and rude. While some reviewers mention friendly staff and helpful service, these positive experiences are overshadowed by complaints about bureaucratic inefficiencies and poor customer service.

Consistently praised:
- Friendly staff on Saturdays
- Helpful service
- Parking availability

Recurring complaints:
- Long waits past the appointment time
- Staff often rude and unhelpful
- Packages frequently lost or delayed
- Inconsistent opening hours

Bottom line: This post office struggles with customer service and reliability, leading to frequent complaints about lost packages and rude staff.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 75 |
| Off-property attestation | 20% | 39 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 63 |
| Backlink & citation authority | 8% | 73 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 35 |
| Content freshness & schema | 5% | 37 |

## Others on record in Somerville

- United States Postal Service — AI Score 43

United States Postal Service ranks 1 of 2 in its category here.

## Facts

- Address: 320 Broadway, Somerville, MA 02145, USA
- Phone: (800) 275-8777
- Website: tools.usps.com
- Hours Mon: 8:00 AM – 5:00 PM
- Hours Tue: 8:00 AM – 5:00 PM
- Hours Wed: 8:00 AM – 5:00 PM
- Hours Thu: 8:00 AM – 5:00 PM
- Hours Fri: 8:00 AM – 5:00 PM
- Hours Sat: 8:00 AM – 1:00 PM
- Hours Sun: Closed

## Questions

### What are the operating hours of the United States Postal Service in Somerville?
The business operates Monday to Friday from 8:00 AM to 5:00 PM, and on Saturday from 8:00 AM to 1:00 PM. It is closed on Sundays.

### Is there parking available at the United States Postal Service in Somerville?
Yes, parking is available on the side of the building for customers visiting the post office.

### Does the United States Postal Service in Somerville accept reservations?
No, the business does not accept reservations.

### What is the best way to contact the United States Postal Service in Somerville?
Customers can contact the business by phone at (800) 275-8777 for assistance.

### What special features does the United States Postal Service in Somerville offer?
The business has a separate bin for drop-offs, making it convenient for customers to send mail without waiting in line.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.