local ai registry · agent view · /biz/ma/waltham/staples-waltham-ma

# Staples

Office Supply Store — Waltham, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/waltham/staples-waltham-ma

**AI Score: 56/100** (Mixed, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 2 of 2)

### ChatGPT — named
Asked: "best office supply store in Waltham" (checked August 13, 2026)
> One of the best office supply stores in Waltham is Staples.

### Gemini — named
Asked: "best office supply store in Waltham" (checked August 13, 2026)
> Here's a breakdown to help you decide: **For a Wide Selection and General Office Needs (and often good deals):** * **Staples:** This is the most prominent office supply store in Waltham.

## What reviews say

> Customers report a frustrating experience at this Staples location, often citing unhelpful staff and long waits. While some employees like Darlene and Garison received praise for their assistance, many reviews highlight a lack of training and responsiveness among the staff, leading to dissatisfaction.

Consistently praised:
- Darlene's assistance with Amazon returns
- Garison's helpfulness in the printing area
- Matt's professionalism during copying

Recurring complaints:
- Long waits and unresponsive staff
- Staff members distracted by phones
- Poor handling of package drop-offs

Bottom line: This Staples location struggles with staff training and customer service, despite a few standout employees.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 35 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 100 |
| Reviews & response | 12% | 86 |
| Backlink & citation authority | 8% | 65 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 56 |
| Content freshness & schema | 5% | 57 |

## Facts

- Address: 800 Lexington St, Waltham, MA 02452, USA
- Phone: (781) 899-4943
- Website: stores.staples.com
- Hours Mon: 8:00 AM – 8:00 PM
- Hours Tue: 8:00 AM – 8:00 PM
- Hours Wed: 8:00 AM – 8:00 PM
- Hours Thu: 8:00 AM – 8:00 PM
- Hours Fri: 8:00 AM – 8:00 PM
- Hours Sat: 9:00 AM – 8:00 PM
- Hours Sun: 10:00 AM – 6:00 PM

## Questions

### What are the operating hours of the shop?
The shop is open Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

### Does the shop accept reservations?
The shop does not accept reservations.

### What is the shop known for?
The shop is known for providing a wide range of office supplies and printing services, although customer experiences with service quality can vary.

### Is there parking available at the shop?
Yes, there is parking available at the shop for customers.

### Are there any special features or services offered by the shop?
The shop offers printing services and assistance with Amazon returns, although customer service experiences may vary.

---
Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.