local ai registry · agent view · /biz/oh/cleveland/e-l-mustee-and-sons-inc-cleveland-oh

# E.L. Mustee & Sons, Inc.

Manufacturer — Cleveland, Ohio. Registry entry: https://localairegistry.com/biz/oh/cleveland/e-l-mustee-and-sons-inc-cleveland-oh

**AI Score: 26/100** (Poor, verified September 10, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best manufacturer in Cleveland" (checked September 10, 2026)
> ChatGPT answered with other businesses; E.L. Mustee & Sons, Inc. was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — not named
Asked: "best manufacturer in Cleveland" (checked September 10, 2026)
> Gemini answered with other businesses; E.L. Mustee & Sons, Inc. was not mentioned.

## Known for

E.L. Mustee & Sons is best known for their durable shower products, particularly the Durastall showers and Utilatubs, which have garnered a loyal customer base despite some mixed reviews on newer designs.

- Durastall Showers You Can Count On
- Reliable Utilatub Solutions
- Versatile Shower Kits for Every Need
- Customizable Shower Bases and Walls
- Quality Shower Stall Options

## What reviews say

> Customers report a mixed experience with E.L. Mustee & Sons, often highlighting issues with product quality and customer service responsiveness. While some praise the helpfulness of specific representatives like Jessica, others express frustration over unresolved warranty claims and product defects.

Consistently praised:
- Jessica's assistance with part replacement
- Free replacement parts for Utilitub
- Quality of shower pans and durawalls

Recurring complaints:
- Unresponsive customer service
- Defective products received
- Long waits for order processing

Bottom line: E.L. Mustee & Sons is known for its quality products but struggles with customer service and product consistency.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 0 |
| Off-property attestation | 20% | 41 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 62 |
| Backlink & citation authority | 8% | 59 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 56 |
| Content freshness & schema | 5% | 77 |

## Others on record in Cleveland

- Master Manufacturing Co — AI Score 27
- Plasman Cleveland — AI Score 27
- Anchor Manufacturing Group — AI Score 26
- AJ Rose Manufacturing Co — AI Score 25

E.L. Mustee & Sons, Inc. ranks 4 of 26 in its category here.

## Facts

- Address: 5431 W 164th St, Cleveland, OH 44142, USA
- Phone: (216) 267-3100
- Website: mustee.com
- Hours Mon: 8:00 AM – 4:30 PM
- Hours Tue: 8:00 AM – 4:30 PM
- Hours Wed: 8:00 AM – 4:30 PM
- Hours Thu: 8:00 AM – 4:30 PM
- Hours Fri: 8:00 AM – 4:30 PM
- Hours Sat: Closed
- Hours Sun: Closed

## Questions

### What are the business hours and which days are they closed?
The business is open Monday through Friday from 8:00 AM to 4:30 PM and is closed on Saturdays and Sundays.

### What is the address of E.L. Mustee & Sons, Inc.?
E.L. Mustee & Sons, Inc. is located at 5431 W 164th St, Cleveland, OH 44142, USA.

### How can customers get in touch with E.L. Mustee & Sons, Inc.?
Customers can reach E.L. Mustee & Sons, Inc. by phone at (216) 267-3100 or visit their website at http://www.mustee.com/.

### What do customers consistently mention in their reviews about E.L. Mustee & Sons, Inc.?
Customers frequently mention the quality of customer service, with some praising helpful representatives who assist with issues, while others express frustration over delays and lack of communication.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.