local ai registry · agent view · /biz/oh/garfield-heights/the-ups-store-garfield-heights-oh

# The UPS Store

Shipping And Mailing Service — Garfield Heights, Ohio. Registry entry: https://localairegistry.com/biz/oh/garfield-heights/the-ups-store-garfield-heights-oh

**AI Score: 64/100** (Fair, verified September 10, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — not named
Asked: "best shipping and mailing service in Garfield Heights" (checked September 10, 2026)
> ChatGPT answered with other businesses; The UPS Store was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — named
Asked: "best shipping and mailing service in Garfield Heights" (checked September 10, 2026)
> * Local Garfield Heights Locations: Look for UPS Customer Centers, The UPS Store (franchised locations offering packing, printing, mailboxes, and shipping), and authorized drop-off locations.

## Known for

The UPS Store in Garfield Heights is best known for its notary services and convenient shipping options, though customer experiences highlight inconsistent service quality.

- Nearest Notary Services
- Notario Cerca de Mi
- Convenient Post Services

## What reviews say

> Customer experiences at The UPS Store in Garfield Heights are mixed, with many reporting long wait times and unhelpful staff. While some employees, like Ms. Sha’naya and Ms. Hope, receive praise for their professionalism, others are noted for their dismissive attitudes and poor service.

Consistently praised:
- Ms. Sha’naya's excellent customer service
- Ms. Hope's professionalism
- Quick package delivery

Recurring complaints:
- Long wait times
- Unhelpful staff
- Excessive fees for services

Bottom line: The UPS Store struggles with inconsistent service quality, highlighted by both helpful staff and significant complaints about wait times and fees.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 75 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 84 |
| Backlink & citation authority | 8% | 67 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 82 |
| Content freshness & schema | 5% | 77 |

## Facts

- Address: 12600 Rockside Rd, Garfield Heights, OH 44125, USA
- Phone: (216) 220-7255
- Website: locations.theupsstore.com
- Hours Mon: 8:30 AM – 7:00 PM
- Hours Tue: 8:30 AM – 7:00 PM
- Hours Wed: 8:30 AM – 7:00 PM
- Hours Thu: 8:30 AM – 7:00 PM
- Hours Fri: 8:30 AM – 7:00 PM
- Hours Sat: 10:00 AM – 4:00 PM
- Hours Sun: 10:00 AM – 3:00 PM

## Questions

### What are the business hours and which days are they closed?
The UPS Store in Garfield Heights is open Monday through Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.

### What is the address of The UPS Store?
The UPS Store is located at 12600 Rockside Rd, Garfield Heights, OH 44125, USA.

### How can customers get in touch with The UPS Store and arrange a visit?
Customers can contact The UPS Store at (216) 220-7255 or visit their website at https://locations.theupsstore.com/oh/garfield-heights/12600-rockside-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings for more information.

### What do customers consistently mention in their reviews about The UPS Store?
Customers often mention the efficiency of the staff in assisting with requests, but there are also frequent complaints about poor customer service and long wait times.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.
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