local ai registry · agent view · /biz/ca/palo-alto/macy-s-palo-alto-ca

# Macy's

Department Store — Palo Alto, California. Registry entry: https://localairegistry.com/biz/ca/palo-alto/macy-s-palo-alto-ca

**AI Score: 51/100** (Fair, verified September 14, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best department store in Palo Alto" (checked September 14, 2026)
> ChatGPT answered with other businesses; Macy's was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — not named
Asked: "best department store in Palo Alto" (checked September 14, 2026)
> Gemini answered with other businesses; Macy's was not mentioned.

## Known for

Macy's is best known for its extensive homeware selection and popular branded accessories, particularly Coach hand bags. While they offer a variety of gifts, customer service experiences vary widely.

- Homeware for Sale
- Sugar Bowls
- Coach Hand Bags
- Father's Day Gifts

## What reviews say

> Customers report a frustrating shopping experience at Macy's in Palo Alto, often highlighting poor customer service and disorganization. Many feel neglected by staff, with instances of rudeness and lack of assistance noted. While some employees, like Jimena and Nancy, received praise for their helpfulness, the overall sentiment leans towards disappointment.

Consistently praised:
- Jimena's assistance with shoes
- Nancy's helpfulness in the lingerie department
- Good deals on shoes

Recurring complaints:
- Rude and unhelpful staff
- Long waits at checkout
- Difficulty reaching customer service
- Disorganized store displays
- Limited product availability

Bottom line: Macy's in Palo Alto struggles with customer service and organization, overshadowing its potential for good deals.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 100 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 81 |
| Backlink & citation authority | 8% | 70 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 37 |
| Content freshness & schema | 5% | 79 |

## Others on record in Palo Alto

- Nordstrom — AI Score 60
- Bloomingdale's — AI Score 44

Macy's ranks 2 of 3 in its category here.

## Facts

- Address: 300 Stanford Shopping Center, Palo Alto, CA 94304, USA
- Phone: (650) 326-3333
- Website: macys.com
- Hours Mon: 10:00 AM – 9:00 PM
- Hours Tue: 10:00 AM – 9:00 PM
- Hours Wed: 10:00 AM – 9:00 PM
- Hours Thu: 10:00 AM – 9:00 PM
- Hours Fri: 10:00 AM – 10:00 PM
- Hours Sat: 10:00 AM – 10:00 PM
- Hours Sun: 11:00 AM – 8:00 PM

## Questions

### What are the shop's hours and which days are they closed?
The shop is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 11:00 AM to 8:00 PM. They are closed on major holidays.

### What do shoppers most often mention buying at the shop?
Shoppers frequently mention buying shoes and home goods, such as pots and pans, at the shop.

### Where is the shop located and what is the address?
The shop is located at 300 Stanford Shopping Center, Palo Alto, CA 94304, USA.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.