Macy's

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# Macy's, Palo Alto CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/palo-alto/macy-s-palo-alto-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14.

Canonical: https://localairegistry.com/biz/ca/palo-alto/macy-s-palo-alto-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu181f8z06ekyexvu82k5ljf%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu181f8z06ekyexvu82k5ljf%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu181f8z06ekyexvu82k5ljf%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu181f8z06ekyexvu82k5ljf%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu181f8z06ekyexvu82k5ljf%2F4.jpg)


## In short

Macy's is a department store in Palo Alto, CA. Its AI Score is 51 of 100, which is fair.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Department store |
| Address | 300 Stanford Shopping Center, Palo Alto, CA 94304, USA |
| Hours | Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM |
| Phone | (650) 326-3333 |
| Rating | 4.1 across 1,995 reviews on Google |
| Quietest time | Monday |
| Updated | September 14, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 300 Stanford Shopping Center, Palo Alto, CA 94304, USA | Confirmed | Google Business Profile |
| Location info | Description | Department store chain providing brand-name clothing, accessories, home furnishings & housewares. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Thu 10:00 AM to 9:00 PM · Fri to Sat 10:00 AM to 10:00 PM · Sun 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Location info | Name | Macy's | Confirmed | Google Business Profile |
| Location info | Phone | (650) 326-3333 | Confirmed | Google Business Profile |
| Hours | Monday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Friday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Services | Service | Accessories sales | AI guess |  |
| Services | Service | Clothing sales | AI guess |  |
| Services | Service | Home furnishings sales | AI guess |  |
| Services | Service | Housewares sales | AI guess |  |
| Links | Website | https://www.macys.com/stores/ca/paloalto/stanford-shopping-center_334.html | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting Macy's

Address: 300 Stanford Shopping Center, Palo Alto, CA 94304, USA. Phone: (650) 326-3333. Hours: Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Department store chain providing brand-name clothing, accessories, home furnishings & housewares."


### When to go

Quietest day: Monday. Busiest day: Saturday. From the popular times on its Google listing.


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Stanford Shopping Center | Bus stop | 1 min walk |
| Pressed Juicery | Juice shop | 1 min walk |
| Macy’s Café | Cafe | 1 min walk |
| Wetzel's Pretzels | Fast food restaurant | 1 min walk |
| Anton | Bakery | 1 min walk |
| World Wrapps | Californian restaurant | 2 min walk |


## Reputation

4.1 average across 1,995 reviews: Google 1,995. (Confirmed, read September 14, 2026.)

Macy's in Palo Alto struggles with customer service and organization, overshadowing its potential for good deals. (AI guess, from 1,995 reviews.)


### What people like

- Good deals on shoes


### What people do not like

- Rude and unhelpful staff
- Long waits at checkout
- Difficulty reaching customer service
- Disorganized store displays
- Limited product availability


### Press

Add a press story so AI can say who's written about you


### Awards

Add an award so AI can name it


### Directories

Listed on 2 of the 20 directories we checked.

| Directory | Listed |
| --- | --- |
| Angi | Not listed |
| Apple Maps | Listed |
| BBB | Not listed |
| Birdeye | Not listed |
| Brownbook | Not listed |
| Chamber of Commerce | Not listed |
| Facebook | Listed |
| Foursquare | Not listed |
| Hotfrog | Not listed |
| Manta | Not listed |
| MapQuest | Not listed |
| MerchantCircle | Not listed |
| Nextdoor | Not listed |
| Superpages | Not listed |
| Thumbtack | Not listed |
| Trustpilot | Not listed |
| Tupalo | Not listed |
| Yellowbook | Not listed |
| Yellow Pages | Not listed |
| Yelp | Not listed |


## Questions people ask


### is there a socials account worth following


### ballpark before I book, what am I looking at


### On a budget in Palo Alto, is the shop the one?


### what else is on Stanford Shopping around Macy's?


### best department store in Palo Alto


### discounts for coming back, is that a thing


### walking in for a first visit, what happens


### What do shoppers most often mention buying at the shop?


### Why do people rate Macy's?


### picking between the two, is Nordstrom the safer bet?


### when is the shop actually dead?


### opening hours at Macy's in Palo Alto, what are they these days?


### address for the shop, anyone have it?


### reviews all look glowing, what are the real complaints?


### Macy's, any chance to get in this week?


## The AI Score: 51 of 100

It measures how likely AI engines are to recommend a business, and how accurately. Department stores on the registry run 24 to 61. Fair starts at 45, good at 65. Macy's scores 51. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Macy's |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 100 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Good |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Poor |
| Reviews & response | 12 | 81 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 70 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 37 | Core Web Vitals at the 75th percentile, on a real phone. | Poor |
| Content freshness & schema | 5 | 79 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a department store: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Macy's |
| --- | --- | --- | --- | --- |
| Macy's | LocalBusiness | #business | https://www.macys.com/stores/ca/paloalto/stanford-shopping-center_334.html | Subject of this page |
| Palo Alto, California | City | #city |  | City Macy's is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the department stores in Palo Alto, linked to the lists and towns around it.


### Lists

- Best department stores in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto/department-store
- Best businesses in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto


### Nearby

- /san-jose: https://localairegistry.com/leaderboards/ca/san-jose
- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJuU5HCjW7j4ARt6BJ1fR15CA (accessed Sep 14, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Oct 3, 2026, https://localairegistry.com/methodology (accessed Sep 19, 2026)