local ai registry · agent view · /biz/ca/palo-alto/neiman-marcus-palo-alto-ca

# Neiman Marcus

Clothing Store — Palo Alto, California. Registry entry: https://localairegistry.com/biz/ca/palo-alto/neiman-marcus-palo-alto-ca

**AI Score: 42/100** (Poor, verified September 14, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — named
Asked: "best clothing store in Palo Alto" (checked September 14, 2026)
> For a more upscale experience, "Neiman Marcus" is also highly regarded.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — not named
Asked: "best clothing store in Palo Alto" (checked September 14, 2026)
> Gemini answered with other businesses; Neiman Marcus was not mentioned.

## What reviews say

> Customers at Neiman Marcus in Palo Alto report a mix of positive and negative experiences. While some highlight helpful staff like Noreen and Kim, who provide personalized service, others express frustration with poor customer service, long wait times, and unprofessional interactions. The atmosphere can feel inconsistent, with some shoppers enjoying a luxury experience while others encounter significant issues.

Consistently praised:
- Noreen's knowledgeable fragrance assistance
- Kim's attentive makeup guidance
- Marilyn's expertise in luxury fragrances
- Joseph and Sherri's helpfulness in the shoe department

Recurring complaints:
- Long waits for customer service
- Poor handling of returns and exchanges
- Unprofessional behavior from staff
- Inconsistent product availability and fulfillment

Bottom line: Neiman Marcus Palo Alto offers a mix of knowledgeable staff and frustrating service experiences, impacting overall customer satisfaction.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 25 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 85 |
| Backlink & citation authority | 8% | 60 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 16 |
| Content freshness & schema | 5% | 52 |

## Others on record in Palo Alto

- Urban Outfitters — AI Score 25
- Everlane — AI Score 25

Neiman Marcus ranks 1 of 3 in its category here.

## Facts

- Address: 400 Stanford Shopping Center, Palo Alto, CA 94304, USA
- Phone: (650) 329-3300
- Website: stores.neimanmarcus.com
- Hours Mon: 10:00 AM – 7:00 PM
- Hours Tue: 10:00 AM – 7:00 PM
- Hours Wed: 10:00 AM – 7:00 PM
- Hours Thu: 10:00 AM – 7:00 PM
- Hours Fri: 10:00 AM – 7:00 PM
- Hours Sat: 10:00 AM – 7:00 PM
- Hours Sun: 11:00 AM – 6:00 PM

## Questions

### What are the shop's hours and which days are they closed?
The shop is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM. They are closed on major holidays.

### What do shoppers most often mention buying at the shop?
Shoppers frequently mention purchasing fragrances and cosmetics at the shop, particularly from brands like Jo Malone and Guerlain.

### Where is the shop located and what is the address?
The shop is located at 400 Stanford Shopping Center, Palo Alto, CA 94304, USA.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.