local ai registry · agent view · /biz/ca/palo-alto/the-ups-store-palo-alto-ca

# The UPS Store

Shipping And Mailing Service — Palo Alto, California. Registry entry: https://localairegistry.com/biz/ca/palo-alto/the-ups-store-palo-alto-ca

**AI Score: 47/100** (Fair, verified September 14, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — named
Asked: "best shipping and mailing service in Palo Alto" (checked September 14, 2026)
> Local options - There are also local shipping centers and mail services, such as The UPS Store, which provide packing and shipping services.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — not named
Asked: "best shipping and mailing service in Palo Alto" (checked September 14, 2026)
> Gemini answered with other businesses; The UPS Store was not mentioned.

## What reviews say

> Customers frequently describe a negative experience at this UPS Store, citing rude and unhelpful staff, particularly mentioning individuals like Gary and Gunvant. Many express frustration over the lack of assistance and perceived discrimination, leading to a feeling of being unwelcome.

Consistently praised:
- Jay's helpfulness with printing services
- Gracious handling of mistakes by Jay
- The older lady's excellent customer service

Recurring complaints:
- Rude and dismissive staff interactions
- Refusal to accept packages without specific packaging
- Long wait times and unresponsive service

Bottom line: This UPS Store struggles with customer service, despite some positive mentions of specific staff like Jay.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 25 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 71 |
| Backlink & citation authority | 8% | 67 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 82 |
| Content freshness & schema | 5% | 79 |

## Others on record in Palo Alto

- The UPS Store — AI Score 47
- FedEx Office Ship Center — AI Score 46
- FedEx Office Print & Ship Center — AI Score 35

The UPS Store ranks 1 of 4 in its category here.

## Facts

- Address: 2625 Middlefield Rd, Palo Alto, CA 94306, USA
- Phone: (650) 327-7147
- Website: locations.theupsstore.com
- Hours Mon: 8:30 AM – 6:30 PM
- Hours Tue: 8:30 AM – 6:30 PM
- Hours Wed: 8:30 AM – 6:30 PM
- Hours Thu: 8:30 AM – 6:30 PM
- Hours Fri: 8:30 AM – 6:30 PM
- Hours Sat: 9:30 AM – 5:30 PM
- Hours Sun: 11:00 AM – 4:00 PM

## Questions

### What are the business hours and which days are they closed?
The UPS Store in Palo Alto is open Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:30 AM to 5:30 PM, and Sunday from 11:00 AM to 4:00 PM.

### What is the address of The UPS Store in Palo Alto?
The UPS Store is located at 2625 Middlefield Rd, Palo Alto, CA 94306, USA.

### How can customers get in touch with The UPS Store and arrange a visit?
Customers can contact The UPS Store by phone at (650) 327-7147 or visit their website for more information at https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings.

### What do customers consistently mention in their reviews about The UPS Store?
Customers frequently mention the rudeness of the staff and poor customer service experiences, although some note helpfulness from specific employees like Jay.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.