what does The UPS actually get right?
Question · by reunion_walker_downtown · Member since Jul 2026 · 90 posts · 8w8 weeks ago
Shipping and mailing service in Palo Alto, CA
2.9 · 144 reviewsOpen today until 6:30 PMOpen until 6:30
Store offering shipping, packaging, printing & other services, plus office supplies.
Eligible to offer 20% cashback to customers who shop here.OrbitBack
Add your name so AI can say who owns the business
Unclaimed · Replies to reviews · Add the year you opened so AI can say how long you've been open
ConfirmedVisitor submittedAI guess
Updated Sep 14, 2026Last activity 1 month ago, a question from researching_on_middlefield.
5 asked · 0 answered by The UPS
Question · by reunion_walker_downtown · Member since Jul 2026 · 90 posts · 8w8 weeks ago
Question · by researching_on_middlefield · Member since Sep 2026 · 3 posts · 7w7 weeks ago
Question · by early_on_middlefield · Member since Aug 2026 · 3 posts · 8w8 weeks ago
Question · by june_local_west · Member since Jul 2026 · 75 posts · 8w8 weeks ago
Question · by reading_reviews_on_middlefield · Member since Aug 2026 · 3 posts · 7w7 weeks ago
What The UPS offers, what it costs, and what people come for.
No code detected[Photo 1]
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No code detected[Photo 4]When it's quiet, where to park, and what's nearby.
Palo Alto Cafe is next door for coffee. Como Esta Taqueria is next door for Mexican food. Teaspoon Palo Alto is next door for tea.
Nearby places from Google Maps, read Sep 20, 2026.
Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.
What reviews, press and directories say about The UPS.
2.9from 144 reviews on Google
This UPS Store struggles with customer service, despite some positive mentions of specific staff like Jay. Customers frequently describe a negative experience at this UPS Store, citing rude and unhelpful staff, particularly mentioning individuals like Gary and Gunvant. Many express frustration over the lack of assistance and perceived discrimination, leading to a feeling of being unwelcome.
The AI Score is out of 100, read from 8 signals across search and AI.
Signal and how much it countsThe UPS
Every business is scored the same way, and nobody can pay for a better score.
The UPS, as AI sees it. Blue signals help The UPS, and red ones hold it back.
Claiming your page is free.
The page ChatGPT, Gemini, Perplexity and Google read about The UPS. The code version is exactly what their crawlers get.
Local AI Registry · Shipping and mailing services in Palo Alto, CA · Editorial
By Steve Lee, founder and CEO of Local AI Registry. Updated September 14, 2026.
Published September 14, 2026 · Updated September 14, 2026 · Machine-readable version below
The UPS Store is a shipping and mailing service in Palo Alto, CA. Its AI Score is 47 of 100, which is fair.
What each mark on this page means: https://localairegistry.com/methodology#marks
| Fact | Value |
|---|---|
| Type | Shipping and mailing service |
| Address | 2625 Middlefield Rd, Palo Alto, CA 94306, USA |
| Hours | Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM |
| Phone | (650) 327-7147 |
| Rating | 2.9 across 144 reviews on Google |
| Updated | September 14, 2026 |
Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.
| Group | Fact | Value | Mark | Evidence |
|---|---|---|---|---|
| Location info | Address | 2625 Middlefield Rd, Palo Alto, CA 94306, USA | Confirmed | Google Business Profile |
| Location info | Description | Store offering shipping, packaging, printing & other services, plus office supplies. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11:00 AM to 4:00 PM | Confirmed | Google Business Profile |
| Location info | Name | The UPS Store | Confirmed | Google Business Profile |
| Location info | Phone | (650) 327-7147 | Confirmed | Google Business Profile |
| Hours | Monday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Friday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 9:30 AM to 5:30 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 11:00 AM to 4:00 PM | Confirmed | Google Business Profile |
| Services | Service | Office supplies | AI guess | |
| Services | Service | Packaging services | AI guess | |
| Services | Service | Printing services | AI guess | |
| Services | Service | Shipping services | AI guess | |
| Links | Website | https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Confirmed | Google Business Profile |
Address: 2625 Middlefield Rd, Palo Alto, CA 94306, USA. Phone: (650) 327-7147. Hours: Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM. (Confirmed, Google Business Profile.)
From Google Business Profile: "Store offering shipping, packaging, printing & other services, plus office supplies."
| Place | Type | Distance |
|---|---|---|
| Palo Alto Cafe | Coffee shop | 1 min walk |
| Como Esta Taqueria | Mexican restaurant | 1 min walk |
| Teaspoon Palo Alto | Tea house | 1 min walk |
| Middlefield & Moreno | Bus stop | 1 min walk |
| Middlefield & Webster | Bus stop | 1 min walk |
| Kirk's SteakBurgers - Palo Alto | Hamburger restaurant | 2 min walk |
2.9 average across 144 reviews: Google 144. (Confirmed, read September 14, 2026.)
(AI guess, from 144 reviews.)
It measures how likely AI engines are to recommend a business, and how accurately. Palo Alto shipping and mailing services run 35 to 49. Fair starts at 45, good at 65. The UPS scores 47. The same method scores every business on the registry.
| Signal | Weight | Score | What it measures | The UPS |
|---|---|---|---|---|
| Retrieval grounding | 26 | 25 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 50 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Fair |
| Reviews & response | 12 | 71 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 67 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 82 | Core Web Vitals at the 75th percentile, on a real phone. | Good |
| Content freshness & schema | 5 | 79 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |
Full method: https://localairegistry.com/methodology
How AI decides what to say about a shipping and mailing service: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business
Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.
| Entity | Type | ID on this page | Same as | Relationship to The UPS |
|---|---|---|---|---|
| The UPS Store | LocalBusiness | #business | https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Subject of this page |
| Palo Alto, California | City | #city | City The UPS is in | |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |
Where this page sits in the registry. It's one profile among the shipping and mailing services in Palo Alto, linked to the lists and towns around it.
This is exactly what this page sends to Google, Bing, ChatGPT, Claude, Perplexity and Gemini. We publish it in the open for two reasons: so you can see nothing here is hidden or made up, and so any business or developer can copy it. Being a good local AI steward means the machine version says exactly what the human version says.
Sent before the page. They tell crawlers the canonical address and that a plain markdown copy exists.
HTTP/2 200 content-type: text/html; charset=utf-8 link: <https://localairegistry.com/biz/ca/palo-alto/the-ups-store-palo-alto-ca>; rel="canonical", <https://localairegistry.com/biz/ca/palo-alto/the-ups-store-palo-alto-ca.md>; rel="alternate"; type="text/markdown", <https://localairegistry.com/llms.txt>; rel="describedby"
Title, description, canonical, robots and Open Graph tags. This is what shows in search results and link previews.
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One connected graph. Every person and service has its own @id and links to the business, and a licensed person links to the license and the board that issued it.
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"name": "torn between this place and The UPS?",
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"name": "last update from here was when?",
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"name": "discounts for coming back, is that a thing",
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"name": "address for this place, anyone have it?",
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# The UPS Store, Palo Alto CA: Reviews Source: Local AI Registry, https://localairegistry.com/biz/ca/palo-alto/the-ups-store-palo-alto-ca. Free to reuse with a link back. By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14. Canonical: https://localairegistry.com/biz/ca/palo-alto/the-ups-store-palo-alto-ca ## Photos -  -  -  -  -  ## In short The UPS Store is a shipping and mailing service in Palo Alto, CA. Its AI Score is 47 of 100, which is fair. What each mark on this page means: https://localairegistry.com/methodology#marks ## Key facts | Fact | Value | | --- | --- | | Type | Shipping and mailing service | | Address | 2625 Middlefield Rd, Palo Alto, CA 94306, USA | | Hours | Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM | | Phone | (650) 327-7147 | | Rating | 2.9 across 144 reviews on Google | | Updated | September 14, 2026 | ## All the details Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from. | Group | Fact | Value | Mark | Evidence | | --- | --- | --- | --- | --- | | Location info | Address | 2625 Middlefield Rd, Palo Alto, CA 94306, USA | Confirmed | Google Business Profile | | Location info | Description | Store offering shipping, packaging, printing & other services, plus office supplies. | Confirmed | Google Business Profile | | Location info | Hours | Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11:00 AM to 4:00 PM | Confirmed | Google Business Profile | | Location info | Name | The UPS Store | Confirmed | Google Business Profile | | Location info | Phone | (650) 327-7147 | Confirmed | Google Business Profile | | Hours | Monday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile | | Hours | Tuesday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile | | Hours | Wednesday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile | | Hours | Thursday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile | | Hours | Friday | 8:30 AM to 6:30 PM | Confirmed | Google Business Profile | | Hours | Saturday | 9:30 AM to 5:30 PM | Confirmed | Google Business Profile | | Hours | Sunday | 11:00 AM to 4:00 PM | Confirmed | Google Business Profile | | Services | Service | Office supplies | AI guess | | | Services | Service | Packaging services | AI guess | | | Services | Service | Printing services | AI guess | | | Services | Service | Shipping services | AI guess | | | Links | Website | https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Confirmed | Google Business Profile | ## Services and prices Add your services so AI can say what you offer ### Known for Share your review link so AI can say what you're known for ## The team Add your team so AI can name who works here ## Visiting The UPS Address: 2625 Middlefield Rd, Palo Alto, CA 94306, USA. Phone: (650) 327-7147. Hours: Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM. (Confirmed, Google Business Profile.) ### Location info from Google Business Profile From Google Business Profile: "Store offering shipping, packaging, printing & other services, plus office supplies." ### Parking and getting in Add your parking so AI can tell people where to park Add how to find your door so AI can walk people in ### Nearby | Place | Type | Distance | | --- | --- | --- | | Palo Alto Cafe | Coffee shop | 1 min walk | | Como Esta Taqueria | Mexican restaurant | 1 min walk | | Teaspoon Palo Alto | Tea house | 1 min walk | | Middlefield & Moreno | Bus stop | 1 min walk | | Middlefield & Webster | Bus stop | 1 min walk | | Kirk's SteakBurgers - Palo Alto | Hamburger restaurant | 2 min walk | ## Reputation 2.9 average across 144 reviews: Google 144. (Confirmed, read September 14, 2026.) (AI guess, from 144 reviews.) ### What people like - Gracious handling of mistakes by Jay - The older lady's excellent customer service ### What people do not like - Rude and dismissive staff interactions - Refusal to accept packages without specific packaging - Long wait times and unresponsive service ### Press Add a press story so AI can say who's written about you ### Awards Add an award so AI can name it ### Directories Get listed in directories so AI can tell you're real ## Questions people ask ### torn between this place and The UPS? ### Are the hours on Google right for The UPS in Palo Alto? ### any last minute slots at The UPS? ### what does The UPS actually get right? ### genuinely, what is good about this one ### last update from here was when? ### anything people actually moan about here? ### anywhere cheaper than The UPS in Palo Alto that is still good? ### discounts for coming back, is that a thing ### prices round here, anyone got a number ### address for this place, anyone have it? ### killing time on Middlefield, any ideas ### best shipping and mailing service in Palo Alto ### do I need to fill anything in beforehand ### how do I reach The UPS to sort something out? ## The AI Score: 47 of 100 It measures how likely AI engines are to recommend a business, and how accurately. Palo Alto shipping and mailing services run 35 to 49. Fair starts at 45, good at 65. The UPS scores 47. The same method scores every business on the registry. | Signal | Weight | Score | What it measures | The UPS | | --- | --- | --- | --- | --- | | Retrieval grounding | 26 | 25 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor | | Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor | | AI visibility | 14 | 50 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Fair | | Reviews & response | 12 | 71 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good | | Backlink & citation authority | 8 | 67 | Domain authority and editorial quality of the sources that attest to you. | Good | | Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good | | Speed & mobile | 7 | 82 | Core Web Vitals at the 75th percentile, on a real phone. | Good | | Content freshness & schema | 5 | 79 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good | Full method: https://localairegistry.com/methodology How AI decides what to say about a shipping and mailing service: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business ## Entity map Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other. | Entity | Type | ID on this page | Same as | Relationship to The UPS | | --- | --- | --- | --- | --- | | The UPS Store | LocalBusiness | #business | https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings | Subject of this page | | Palo Alto, California | City | #city | | City The UPS is in | | Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page | | Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page | ## Topical map Where this page sits in the registry. It's one profile among the shipping and mailing services in Palo Alto, linked to the lists and towns around it. ### Lists - Best shipping and mailing services in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto/shipping-and-mailing-service - Best businesses in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto ### Nearby - /san-jose: https://localairegistry.com/leaderboards/ca/san-jose - /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles - /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco - /san-diego: https://localairegistry.com/leaderboards/ca/san-diego - /irvine: https://localairegistry.com/leaderboards/ca/irvine - /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view ### Every list - Every leaderboard in California: https://localairegistry.com/leaderboards/ca ## References ### Sources cited - [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJHfuxvPi6j4ARXQu6KCEBx1A (accessed Sep 14, 2026) - [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Sep 14, 2026, https://localairegistry.com/methodology (accessed Sep 20, 2026)
The files every page on the registry shares, and how to copy this code for your own site, are here: https://localairegistry.com/developers
Every source behind this page, including every post and comment from locals. Each has its own permanent link, so AI engines can check it and anything copied from here carries its link back.
You're free to copy anything on this page, as long as you keep the reference links. How to copy it or link to it
The whole page exactly as crawlers get it: head tags, one connected JSON-LD graph, and every section in semantic HTML.
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<p>Local AI Registry · Shipping and mailing services in Palo Alto, CA · Editorial</p>
<h2>The UPS Store, Palo Alto CA: Reviews</h2>
<p>By Steve Lee, founder and CEO of Local AI Registry. Updated September 14, 2026.</p>
<p>Published September 14, 2026 · Updated September 14, 2026 · Machine-readable version below</p>
</header>
<section id="ai-in-short">
<h3>In short</h3>
<p>The UPS Store is a shipping and mailing service in Palo Alto, CA. Its AI Score is 47 of 100, which is fair.</p>
<p>What each mark on this page means: https://localairegistry.com/methodology#marks</p>
</section>
<section id="ai-key-facts">
<h3>Key facts</h3>
<table>
<thead><tr><th scope="col">Fact</th><th scope="col">Value</th></tr></thead>
<tbody>
<tr><td>Type</td><td>Shipping and mailing service</td></tr>
<tr><td>Address</td><td>2625 Middlefield Rd, Palo Alto, CA 94306, USA</td></tr>
<tr><td>Hours</td><td>Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM</td></tr>
<tr><td>Phone</td><td>(650) 327-7147</td></tr>
<tr><td>Rating</td><td>2.9 across 144 reviews on Google</td></tr>
<tr><td>Updated</td><td>September 14, 2026</td></tr>
</tbody>
</table>
</section>
<section id="ai-all-the-details">
<h3>All the details</h3>
<p>Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.</p>
<table>
<thead><tr><th scope="col">Group</th><th scope="col">Fact</th><th scope="col">Value</th><th scope="col">Mark</th><th scope="col">Evidence</th></tr></thead>
<tbody>
<tr><td>Location info</td><td>Address</td><td>2625 Middlefield Rd, Palo Alto, CA 94306, USA</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Location info</td><td>Description</td><td>Store offering shipping, packaging, printing & other services, plus office supplies.</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Location info</td><td>Hours</td><td>Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11:00 AM to 4:00 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Location info</td><td>Name</td><td>The UPS Store</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Location info</td><td>Phone</td><td>(650) 327-7147</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Hours</td><td>Monday</td><td>8:30 AM to 6:30 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Hours</td><td>Tuesday</td><td>8:30 AM to 6:30 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Hours</td><td>Wednesday</td><td>8:30 AM to 6:30 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Hours</td><td>Thursday</td><td>8:30 AM to 6:30 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Hours</td><td>Friday</td><td>8:30 AM to 6:30 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Hours</td><td>Saturday</td><td>9:30 AM to 5:30 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Hours</td><td>Sunday</td><td>11:00 AM to 4:00 PM</td><td>Confirmed</td><td>Google Business Profile</td></tr>
<tr><td>Services</td><td>Service</td><td>Office supplies</td><td>AI guess</td><td></td></tr>
<tr><td>Services</td><td>Service</td><td>Packaging services</td><td>AI guess</td><td></td></tr>
<tr><td>Services</td><td>Service</td><td>Printing services</td><td>AI guess</td><td></td></tr>
<tr><td>Services</td><td>Service</td><td>Shipping services</td><td>AI guess</td><td></td></tr>
<tr><td>Links</td><td>Website</td><td>https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings</td><td>Confirmed</td><td>Google Business Profile</td></tr>
</tbody>
</table>
</section>
<section id="ai-services-and-prices">
<h3>Services and prices</h3>
<h4>Known for</h4>
</section>
<section id="ai-the-team">
<h3>The team</h3>
</section>
<section id="ai-visiting-the-ups">
<h3>Visiting The UPS</h3>
<p>Address: 2625 Middlefield Rd, Palo Alto, CA 94306, USA. Phone: (650) 327-7147. Hours: Mon to Fri 8:30 AM to 6:30 PM · Sat 9:30 AM to 5:30 PM · Sun 11 AM to 4 PM. (Confirmed, Google Business Profile.)</p>
<h4>Location info from Google Business Profile</h4>
<p>From Google Business Profile: "Store offering shipping, packaging, printing & other services, plus office supplies."</p>
<h4>Parking and getting in</h4>
<h4>Nearby</h4>
<table>
<thead><tr><th scope="col">Place</th><th scope="col">Type</th><th scope="col">Distance</th></tr></thead>
<tbody>
<tr><td>Palo Alto Cafe</td><td>Coffee shop</td><td>1 min walk</td></tr>
<tr><td>Como Esta Taqueria</td><td>Mexican restaurant</td><td>1 min walk</td></tr>
<tr><td>Teaspoon Palo Alto</td><td>Tea house</td><td>1 min walk</td></tr>
<tr><td>Middlefield & Moreno</td><td>Bus stop</td><td>1 min walk</td></tr>
<tr><td>Middlefield & Webster</td><td>Bus stop</td><td>1 min walk</td></tr>
<tr><td>Kirk's SteakBurgers - Palo Alto</td><td>Hamburger restaurant</td><td>2 min walk</td></tr>
</tbody>
</table>
</section>
<section id="ai-reputation">
<h3>Reputation</h3>
<p>2.9 average across 144 reviews: Google 144. (Confirmed, read September 14, 2026.)</p>
<p> (AI guess, from 144 reviews.)</p>
<h4>What people like</h4>
<ul>
<li>Gracious handling of mistakes by Jay</li>
<li>The older lady's excellent customer service</li>
</ul>
<h4>What people do not like</h4>
<ul>
<li>Rude and dismissive staff interactions</li>
<li>Refusal to accept packages without specific packaging</li>
<li>Long wait times and unresponsive service</li>
</ul>
<h4>Press</h4>
<h4>Awards</h4>
<h4>Directories</h4>
</section>
<section id="ai-questions-people-ask">
<h3>Questions people ask</h3>
<h4>torn between this place and The UPS?</h4>
<h4>Are the hours on Google right for The UPS in Palo Alto?</h4>
<h4>any last minute slots at The UPS?</h4>
<h4>what does The UPS actually get right?</h4>
<h4>genuinely, what is good about this one</h4>
<h4>last update from here was when?</h4>
<h4>anything people actually moan about here?</h4>
<h4>anywhere cheaper than The UPS in Palo Alto that is still good?</h4>
<h4>discounts for coming back, is that a thing</h4>
<h4>prices round here, anyone got a number</h4>
<h4>address for this place, anyone have it?</h4>
<h4>killing time on Middlefield, any ideas</h4>
<h4>best shipping and mailing service in Palo Alto</h4>
<h4>do I need to fill anything in beforehand</h4>
<h4>how do I reach The UPS to sort something out?</h4>
</section>
<section id="ai-score">
<h3>The AI Score: 47 of 100</h3>
<p>It measures how likely AI engines are to recommend a business, and how accurately. Palo Alto shipping and mailing services run 35 to 49. Fair starts at 45, good at 65. The UPS scores 47. The same method scores every business on the registry.</p>
<table>
<thead><tr><th scope="col">Signal</th><th scope="col">Weight</th><th scope="col">Score</th><th scope="col">What it measures</th><th scope="col">The UPS</th></tr></thead>
<tbody>
<tr><td>Retrieval grounding</td><td>26</td><td>25</td><td>Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on.</td><td>Poor</td></tr>
<tr><td>Off-property attestation</td><td>20</td><td>40</td><td>Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability.</td><td>Poor</td></tr>
<tr><td>AI visibility</td><td>14</td><td>50</td><td>Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service.</td><td>Fair</td></tr>
<tr><td>Reviews & response</td><td>12</td><td>71</td><td>The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim.</td><td>Good</td></tr>
<tr><td>Backlink & citation authority</td><td>8</td><td>67</td><td>Domain authority and editorial quality of the sources that attest to you.</td><td>Good</td></tr>
<tr><td>Google Business Profile</td><td>8</td><td>90</td><td>Required and recommended fields; update cadence. The listing AI pulls from first.</td><td>Good</td></tr>
<tr><td>Speed & mobile</td><td>7</td><td>82</td><td>Core Web Vitals at the 75th percentile, on a real phone.</td><td>Good</td></tr>
<tr><td>Content freshness & schema</td><td>5</td><td>79</td><td>Crawl recency, intent alignment, valid JSON-LD, canonicals.</td><td>Good</td></tr>
</tbody>
</table>
<p>Full method: https://localairegistry.com/methodology</p>
<p>How AI decides what to say about a shipping and mailing service: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business</p>
</section>
<section id="ai-entity-map">
<h3>Entity map</h3>
<p>Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.</p>
<table>
<thead><tr><th scope="col">Entity</th><th scope="col">Type</th><th scope="col">ID on this page</th><th scope="col">Same as</th><th scope="col">Relationship to The UPS</th></tr></thead>
<tbody>
<tr><td>The UPS Store</td><td>LocalBusiness</td><td>#business</td><td>https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings</td><td>Subject of this page</td></tr>
<tr><td>Palo Alto, California</td><td>City</td><td>#city</td><td></td><td>City The UPS is in</td></tr>
<tr><td>Local AI Registry</td><td>Organization</td><td>#publisher</td><td>https://localairegistry.com</td><td>Publisher of this page</td></tr>
<tr><td>Steve Lee</td><td>Person</td><td>#author</td><td>https://localairegistry.com/team/steve-lee</td><td>Author of this page</td></tr>
</tbody>
</table>
</section>
<section id="ai-topical-map">
<h3>Topical map</h3>
<p>Where this page sits in the registry. It's one profile among the shipping and mailing services in Palo Alto, linked to the lists and towns around it.</p>
<h4>Lists</h4>
<ul>
<li>Best shipping and mailing services in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto/shipping-and-mailing-service</li>
<li>Best businesses in Palo Alto: https://localairegistry.com/leaderboards/ca/palo-alto</li>
</ul>
<h4>Nearby</h4>
<ul>
<li>/san-jose: https://localairegistry.com/leaderboards/ca/san-jose</li>
<li>/los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles</li>
<li>/san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco</li>
<li>/san-diego: https://localairegistry.com/leaderboards/ca/san-diego</li>
<li>/irvine: https://localairegistry.com/leaderboards/ca/irvine</li>
<li>/mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view</li>
</ul>
<h4>Every list</h4>
<ul>
<li>Every leaderboard in California: https://localairegistry.com/leaderboards/ca</li>
</ul>
</section>
<section id="ai-references">
<h3>References</h3>
<h4>Sources cited</h4>
<ul>
<li>[1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJHfuxvPi6j4ARXQu6KCEBx1A (accessed Sep 14, 2026)</li>
<li>[2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Sep 14, 2026, https://localairegistry.com/methodology (accessed Sep 20, 2026)</li>
</ul>
</section>
</article>
</main>
</body>
</html>This is the evidence for every fact on this page, across Locals, Services, Team, Visit, Reputation and Updates. Each reference names the fact, the source, what kind of source it is, and the date it was checked, with a link and an archived copy so anyone can verify it. Visitor references are dated firsthand accounts. AI guesses record what an AI engine said on that date, not what is true.