2625 MIDDLEFIELD RD · PALO ALTO
Shipping And Mailing Service in Palo Alto, California
2625 Middlefield Rd, Palo Alto, CA 94306, USA · (650) 327-7147
The UPS Store ranks first of 4 shipping and mailing services in Palo Alto on the registry.
Located at 2625 Middlefield Rd in Palo Alto, The UPS Store has garnered a mixed reputation among its patrons. 9 from 144 reviews, many customers express dissatisfaction with the service, citing rude staff and unhelpful interactions.
Experiences range from feeling unwelcome to being charged for basic services, leading some to recommend alternative locations. While a few reviews mention helpfulness, the overall sentiment suggests that visitors may leave feeling frustrated rather than supported, making it a spot that some locals prefer to avoid.
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The UPS Store holds an AI Score of 47. The UPS Store holds 47. On Google they rate 2.9 and 3.0. Those are the figures the registry holds for both.
Customers frequently mention the rudeness of the staff and poor customer service experiences, although some note helpfulness from specific employees like Jay.
The UPS Store in Palo Alto is open Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:30 AM to 5:30 PM, and Sunday from 11:00 AM to 4:00 PM.
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Jay's helpfulness with printing services. Gracious handling of mistakes by Jay. The older lady's excellent customer service. That is the pattern across 25 reviews.
The most recent post on this business’s Google listing is from September 13, 2026. We hold 10 posts from it, read on September 14, 2026.
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Rude and dismissive staff interactions. Refusal to accept packages without specific packaging. Long wait times and unresponsive service.
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The UPS Store leads the Palo Alto Shipping And Mailing Service leaderboard with an AI Score of 47, followed by The UPS Store (47), FedEx Office Ship Center (46) and FedEx Office…
The UPS Store is located at 2625 Middlefield Rd, Palo Alto, CA 94306, USA.
Local options - There are also local shipping centers and mail services, such as The UPS Store, which provide packing and shipping services.
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Customers can contact The UPS Store by phone at (650) 327-7147 or visit their website for more information at…
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