local ai registry · agent view · /biz/ma/boston/brigham-and-women-s-hospital-boston-ma

# Brigham and Women's Hospital

General Hospital — Boston, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/boston/brigham-and-women-s-hospital-boston-ma

**AI Score: 55/100** (Fair, verified August 25, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — not named
Asked: "best general hospital in Boston" (checked August 25, 2026)
> ChatGPT answered with other businesses; Brigham and Women's Hospital was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini — named
Asked: "best general hospital in Boston" (checked August 25, 2026)
> While MGH is widely considered the "best," it's worth noting that **Brigham and Women's Hospital (BWH)** is also an exceptional general hospital in Boston and often ranks very closely to MGH.

## Known for

Brigham and Women's Hospital excels in digital patient access, particularly through its highly rated patient gateway services, which streamline healthcare management for users.

- Patient Gateway Access
- Patients Gateway Services

## What reviews say

> Reviewers describe a troubling experience at Brigham and Women's Hospital, highlighting significant issues with communication and care. Many express frustration with long wait times, unresponsive staff, and a lack of compassion from nurses, overshadowing the few positive mentions of knowledgeable doctors and specific nursing staff.

Consistently praised:
- Knowledgeable medical staff
- Outstanding spine surgeries
- Delivery nurse Rebecca's care

Recurring complaints:
- Long waits past the appointment time
- Unresponsive front desk
- Nurses lacking communication skills
- Poor patient care experiences
- Difficulty scheduling surgeries

Bottom line: Brigham and Women's Hospital struggles with patient care and communication, despite some positive feedback about specific medical staff.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 50 |
| Off-property attestation | 20% | 41 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 68 |
| Backlink & citation authority | 8% | 74 |
| Google Business Profile | 8% | 78 |
| Speed & mobile | 7% | 58 |
| Content freshness & schema | 5% | 87 |

## Others on record in Boston

- Massachusetts General Hospital — AI Score 65
- Massachusetts General Hospital — AI Score 61
- Massachusetts General Hospital — AI Score 54
- Massachusetts General Hospital: Primary Care — AI Score 35

Brigham and Women's Hospital ranks 3 of 6 in its category here.

## Facts

- Address: 75 Francis St, Boston, MA 02115, USA
- Phone: (617) 732-5500
- Website: massgeneralbrigham.org

## Questions

### Does Brigham and Women's Hospital accept reservations for appointments?
The clinic does not accept reservations for appointments.

### What are the hours of operation for Brigham and Women's Hospital?
The clinic's hours of operation are not specified.

### What is Brigham and Women's Hospital known for?
The clinic is known for its high level of care and has received positive feedback regarding its medical staff's professionalism and knowledge.

### Is there parking available at Brigham and Women's Hospital?
Information regarding parking availability at the clinic is not provided.

### Does Brigham and Women's Hospital offer any special features or services?
While specific special features are not detailed, the clinic is recognized for its dedicated medical staff and comprehensive care.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.