local ai registry · agent view · /biz/ma/boston/the-ups-store-charles-st-boston-ma

# The UPS Store

Shipping And Mailing Service — Boston, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/boston/the-ups-store-charles-st-boston-ma

**AI Score: 48/100** (Mixed, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best shipping and mailing service in Boston" (checked August 13, 2026)
> ChatGPT answered with other businesses; The UPS Store was not mentioned.

### Gemini — not named
Asked: "best shipping and mailing service in Boston" (checked August 13, 2026)
> Gemini answered with other businesses; The UPS Store was not mentioned.

## What reviews say

> Customers describe a mix of experiences at this UPS Store, with some praising the helpfulness of staff like Amari A and Kevin, while others report significant frustrations with service issues and package handling. The atmosphere varies, with some noting a clean environment and efficient service, while others felt ignored or dismissed.

Consistently praised:
- Amari A's assistance with notary services
- Kevin's quick customer service
- Ron and Alexis's help with Amazon returns

Recurring complaints:
- Packages going missing or not shipped on time
- Rude or unhelpful staff interactions
- Long waits and poor communication

Bottom line: This UPS Store features helpful staff like Amari A but struggles with reliability and customer service consistency.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 70 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 88 |
| Backlink & citation authority | 8% | 67 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 82 |
| Content freshness & schema | 5% | 59 |

## Others on record in Boston

- The UPS Store — AI Score 65
- The UPS Store — AI Score 65
- The UPS Store — AI Score 65
- The UPS Store — AI Score 64

The UPS Store ranks 7 of 15 in its category here.

## Facts

- Address: 139 Charles St, Boston, MA 02114, USA
- Phone: (617) 573-0005
- Website: locations.theupsstore.com
- Hours Mon: 9:00 AM – 7:00 PM
- Hours Tue: 9:00 AM – 7:00 PM
- Hours Wed: 9:00 AM – 7:00 PM
- Hours Thu: 9:00 AM – 7:00 PM
- Hours Fri: 9:00 AM – 7:00 PM
- Hours Sat: 10:00 AM – 6:00 PM
- Hours Sun: 11:00 AM – 4:00 PM

## Questions

### What are the operating hours of The UPS Store in Boston?
The UPS Store in Boston is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM.

### Does The UPS Store in Boston accept reservations?
The business does not accept reservations.

### What is The UPS Store in Boston known for?
The business is known for its helpful and friendly staff, providing efficient service for shipping and mailing needs.

### Is there parking available at The UPS Store in Boston?
The business does not provide specific information about parking availability; customers are encouraged to check local options.

### Does The UPS Store in Boston offer any special features?
The business offers a variety of shipping and mailing services, including assistance with package returns and custom packaging solutions.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.