local ai registry · agent view · /biz/ma/cambridge/united-states-postal-service-cambridge-st-cambridge-ma

# United States Postal Service

Post Office — Cambridge, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/cambridge/united-states-postal-service-cambridge-st-cambridge-ma

**AI Score: 47/100** (Mixed, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best post office in Cambridge" (checked August 13, 2026)
> ChatGPT answered with other businesses; United States Postal Service was not mentioned.

### Gemini — not named
Asked: "best post office in Cambridge" (checked August 13, 2026)
> Gemini answered with other businesses; United States Postal Service was not mentioned.

## Known for

This post office is primarily recognized for its efficient tracking services and zip code assistance, though customer experiences vary widely due to staff interactions.

- USPS Tracking Made Easy
- Track Your Package Seamlessly
- Find Your Zip Code Fast
- Appointment Scheduling for Passports
- Mailbox Locations Nearby

## What reviews say

> Customers report a frustrating experience at this post office, often citing rude and impatient staff, particularly an older employee known as 'Moose' and another named Michael. Many express feeling disrespected and rushed, with complaints about early closures and long waits to drop off packages with prepaid labels.

Consistently praised:
- Heidi's helpfulness
- Good selection of mailers
- Fast service during off-peak hours

Recurring complaints:
- Rude and unhelpful staff
- Early closures without notice
- Long waits to drop off prepaid packages

Bottom line: The presence of a few kind employees like Heidi contrasts sharply with the overall negative customer service experience reported by many.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 100 |
| Off-property attestation | 20% | 39 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 70 |
| Backlink & citation authority | 8% | 73 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 30 |
| Content freshness & schema | 5% | 37 |

## Others on record in Cambridge

- United States Postal Service — AI Score 48
- United States Postal Service — AI Score 47
- United States Postal Service — AI Score 46
- United States Postal Service — AI Score 44

United States Postal Service ranks 2 of 6 in its category here.

## Facts

- Address: 1311 Cambridge St, Cambridge, MA 02139, USA
- Phone: (800) 275-8777
- Website: tools.usps.com
- Hours Mon: 10:00 AM – 5:00 PM
- Hours Tue: 10:00 AM – 5:00 PM
- Hours Wed: 10:00 AM – 5:00 PM
- Hours Thu: 10:00 AM – 5:00 PM
- Hours Fri: 10:00 AM – 5:00 PM
- Hours Sat: Closed
- Hours Sun: Closed

## Questions

### What are the operating hours of the United States Postal Service in Cambridge?
The business operates from Monday to Friday, 10:00 AM to 5:00 PM, and is closed on Saturday and Sunday.

### Does the United States Postal Service in Cambridge accept reservations?
The business does not accept reservations for services.

### What is the address of the United States Postal Service in Cambridge?
The business is located at 1311 Cambridge St, Cambridge, MA 02139, USA.

### Is there parking available at the United States Postal Service in Cambridge?
The business does not provide specific information about parking availability; customers may need to check local parking options.

### What special features does the United States Postal Service in Cambridge offer?
The business is known for its standard postal services, but customers have reported issues with package drop-offs requiring in-person scanning at the counter.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.