local ai registry · agent view · /biz/ma/malden/united-states-postal-service-malden-ma

# United States Postal Service

Post Office — Malden, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/malden/united-states-postal-service-malden-ma

**AI Score: 42/100** (Needs attention, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best post office in Malden" (checked August 13, 2026)
> ChatGPT answered with other businesses; United States Postal Service was not mentioned.

### Gemini — not named
Asked: "best post office in Malden" (checked August 13, 2026)
> Gemini answered with other businesses; United States Postal Service was not mentioned.

## Known for

The United States Postal Service in Malden is best known for its robust tracking services and ZIP code assistance, making it a go-to for package monitoring and mailing needs. However, customer experiences with passport services can be inconsistent.

- USPS Tracking Services
- Track Your Package
- ZIP Code Assistance
- Passport Appointment Services
- Mailbox Location Finder

## What reviews say

> Customers frequently report a frustrating experience at the Malden USPS, particularly regarding passport services. Many describe rude interactions with staff, including specific complaints about employees like Briana and Claudia, who were noted for their dismissive attitudes. The atmosphere feels tense, with long waits and a lack of helpfulness contributing to a negative customer experience.

Consistently praised:
- Quick passport application processing
- Helpful service from Briana and Claudia
- Efficient international shipping options

Recurring complaints:
- Rude and unhelpful employees
- Long waits for passport services
- Inconsistent mail delivery

Bottom line: The Malden USPS struggles with customer service, particularly in passport processing, leading to widespread dissatisfaction.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 68 |
| Off-property attestation | 20% | 39 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 65 |
| Backlink & citation authority | 8% | 73 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 31 |
| Content freshness & schema | 5% | 37 |

## Facts

- Address: 109 Mountain Ave, Malden, MA 02148, USA
- Phone: (800) 275-8777
- Website: tools.usps.com
- Hours Mon: 7:30 AM – 5:00 PM
- Hours Tue: 7:30 AM – 5:00 PM
- Hours Wed: 7:30 AM – 5:00 PM
- Hours Thu: 7:30 AM – 5:00 PM
- Hours Fri: 7:30 AM – 5:00 PM
- Hours Sat: 7:30 AM – 1:00 PM
- Hours Sun: Closed

## Questions

### What are the operating hours of the United States Postal Service in Malden?
The business operates Monday through Friday from 7:30 AM to 5:00 PM, Saturday from 7:30 AM to 1:00 PM, and is closed on Sunday.

### Does the United States Postal Service in Malden accept reservations?
The business does not accept reservations.

### What is the address of the United States Postal Service in Malden?
The business is located at 109 Mountain Ave, Malden, MA 02148, USA.

### Is there parking available at the United States Postal Service in Malden?
Parking availability may vary, and some customers have reported issues with parking due to mail carrier practices.

### What services is the United States Postal Service in Malden known for?
The business is known for its mailing and shipping services, including passport applications, although customer experiences with passport services have been mixed.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.