Post Office
United States Postal Service
The public record of what AI assistants say about this business — the questions asked, the answers given, the omissions.
Free, no card. You get your fix list: every problem we found on this entry, the written steps to fix each one yourself, and how long each takes.
Strong is 80 or better. Under 40 is weak. Half of post offices in the registry score 43–46.
Verified August 13, 2026
What AI says about United.1
We ask the assistants the questions customers actually ask, and record what comes back — quoted verbatim, dated, with the capture kept as evidence.
ChatGPT
Not named
Asked “best post office in Malden”
ChatGPT answered with other businesses. United States Postal Service was not mentioned.
Checked August 13, 2026
Gemini
Not named
Asked “best post office in Malden”
Gemini answered with other businesses. United States Postal Service was not mentioned.
Checked August 13, 2026
Named by 0 of 2 assistants as of August 13, 2026.
Reputation
What they’re known for.2
Drawn from live Google search results — the searches this business surfaces for when people look nearby. What its customers say is a separate read, below.
The United States Postal Service in Malden is best known for its robust tracking services and ZIP code assistance, making it a go-to for package monitoring and mailing needs. However, customer experiences with passport services can be inconsistent.
What people keep saying.3
Every review this business has, read and distilled — the mood, the consistent praise, and the recurring complaints.
Customers frequently report a frustrating experience at the Malden USPS, particularly regarding passport services. Many describe rude interactions with staff, including specific complaints about employees like Briana and Claudia, who were noted for their dismissive attitudes. The atmosphere feels tense, with long waits and a lack of helpfulness contributing to a negative customer experience.
Consistently praised
Recurring complaints
The bottom line: The Malden USPS struggles with customer service, particularly in passport processing, leading to widespread dissatisfaction.
The score, explained
Why 42.4
Eight signals make up the AI Score. Weight is how much a signal counts; the score is how this entry measures on it. The same method for every business — never for sale.
75% of post offices in the registry outrank you — when AI is asked who to recommend, you're rarely the name it gives.
Scanned August 13, 2026
What’s holding this entry back: ai visibility and speed & mobile — the signals dragging the score below where the rest of the record sits.
Read the full methodology
The facts
Today (Thu) · 7:30 AM – 5:00 PM
- Monday7:30 AM – 5:00 PM
- Tuesday7:30 AM – 5:00 PM
- Wednesday7:30 AM – 5:00 PM
- Thursday7:30 AM – 5:00 PM
- Friday7:30 AM – 5:00 PM
- Saturday7:30 AM – 1:00 PM
- SundayClosed
Typically busiest — Tuesday
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Questions
About United States Postal Service.
What are the operating hours of the United States Postal Service in Malden?
The business operates Monday through Friday from 7:30 AM to 5:00 PM, Saturday from 7:30 AM to 1:00 PM, and is closed on Sunday.
Does the United States Postal Service in Malden accept reservations?
The business does not accept reservations.
What is the address of the United States Postal Service in Malden?
The business is located at 109 Mountain Ave, Malden, MA 02148, USA.
Is there parking available at the United States Postal Service in Malden?
Parking availability may vary, and some customers have reported issues with parking due to mail carrier practices.
What services is the United States Postal Service in Malden known for?
The business is known for its mailing and shipping services, including passport applications, although customer experiences with passport services have been mixed.
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What AI says about you today
The answer ChatGPT and Perplexity give when someone asks for the best in your category and city. Named, or left out.
Your fix list
Every problem we found, one row at a time, each with the written steps to do it yourself and an honest estimate of how long it takes. Tick them off as you go.
Correct the details AI reads
Hours, phone, email, booking link, socials and photos. You change them, they publish to this entry as soon as you save. Name, description, category, website, services and address need a paid plan.
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