United States Postal Service

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<title>United States Postal Service | Malden, MA · reviews &amp; AI Score · Local AI Registry</title>
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# Local AI Registry

> The public record of what AI assistants say about local businesses. Every entry checked, scored, and kept current.

Local AI Registry is the editorial, never-sponsored record of what local
businesses are known for, and whether AI assistants actually recommend them.
We score every local business the same way and rank them: website, reviews,
AI visibility, and more. Eight signals, one number from 0 to 100. The heaviest
is whether AI can retrieve you at all.

## Read these first

- [Local AI Registry](https://localairegistry.com): AI assistants now decide which local business to recommend.
- [Methodology](https://localairegistry.com/methodology): Eight signals, one number from 0 to 100.
- [Leaderboards](https://localairegistry.com/leaderboards): Browse AI Score leaderboards by state, city, and category.
- [About](https://localairegistry.com/about): The honest record of who AI recommends.
- [Pricing](https://localairegistry.com/pricing): Four levels of presence, from a free registry entry to being the answer AI gives first in your market.
- [Journal](https://localairegistry.com/journal): How AI assistants decide which local businesses to recommend, and what owners can do about it.

## Business pages

- [Sitemap](https://localairegistry.com/sitemap.xml): Every business page on the registry, with the day each was last updated.
- Every business page has a markdown copy at its own address with `.md` on the end. The copy holds the same facts, marks and sources as the page, in the page's order: the photos with their captions, the team and their licenses, the reviews summary, and the questions locals asked with the replies. The page names it in its head and its HTTP `Link` header.

# United States Postal Service, Malden: a post office in Malden (2026 guide)

Source: Local AI Registry, https://localairegistry.com/biz/ma/malden/united-states-postal-service-malden-ma. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Fact-checked against 5 sources. Updated 2026-08-13. Owner review: not yet.

Canonical: https://localairegistry.com/biz/ma/malden/united-states-postal-service-malden-ma

## Photos

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## In short

United States Postal Service is a post office in Malden, MA. Its AI Score is 42 of 100, which is poor.

Every fact on this page carries one of three marks: Confirmed (from their website, Google Business Profile, review sites, licensing boards, or measured by Local AI Registry), Visitor submitted (added by a person, with a date and how they know), or AI guess (what AI engines like Gemini and ChatGPT are saying, not confirmed by anyone). Every mark points to a reference at the end of this page.


## Key facts

| Fact | Value |
| --- | --- |
| Type | Post office |
| Address | 109 Mountain Ave, Malden, MA 02148, USA |
| Hours | Mon to Fri 7:30 AM to 5 PM · Sat 7:30 AM to 1 PM · Closed Sun |
| Phone | (800) 275-8777 |
| Owner | Nothing found |
| Rating | 2.7 across 225 reviews on Google |
| Known for | The United States Postal Service in Malden is best known for its robust tracking services and ZIP code assistance, making it a go-to for package monitoring and mailing needs. However, customer experiences with passport services can be inconsistent. |
| Prices | Nothing found |
| Quietest time | Saturday |
| Parking | Nothing found |
| Last verified | September 18, 2026, 9:47 PM |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Name | United States Postal Service | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Address | 109 Mountain Ave, Malden, MA 02148, USA | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Phone | (800) 275-8777 | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Hours | Mon to Fri 7:30 AM to 5:00 PM · Sat 7:30 AM to 1:00 PM · Sun Closed | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Description | Visit your local Post Office™ at 109 Mountain Ave! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers walk-in passport services. | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Monday | 7:30 AM to 5:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Tuesday | 7:30 AM to 5:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Wednesday | 7:30 AM to 5:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Thursday | 7:30 AM to 5:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Friday | 7:30 AM to 5:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Saturday | 7:30 AM to 1:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Sunday | Closed | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Services | Service | Book passport appointment | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Fair chance act | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Foia | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Inspector general | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Last collection hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Lobby hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Look up hs codes | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Postal inspectors | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Postalpro | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Retail hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Site index | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | National postal museum | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Newsroom | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | No fear act eeo contacts | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Passport appointment hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Passport photo | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Po box access | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Po box delivery hours | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Postal explorer | Confirmed | Business website, checked Sep 18, 2026 |
| Services | Service | Mail delivery | AI guess | Nothing found |
| Services | Service | Package delivery | AI guess | Nothing found |
| Services | Service | Passport services | AI guess | Nothing found |
| Services | Service | PO box delivery | AI guess | Nothing found |
| Links | Website | https://tools.usps.com/locations/details/1434277?utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Links | Instagram | https://instagram.com/uspostalservice | AI guess | Our record |
| Links | Facebook | https://facebook.com/usps | AI guess | Our record |


## Services and prices

These are the 19 services United States Postal offers, with the price where we have one and where it came from.

| Service | Price | Price mark | Price evidence | Service mark |
| --- | --- | --- | --- | --- |
| Book passport appointment |  |  |  | Confirmed |
| No fear act eeo contacts |  |  |  | Confirmed |
| Postalpro |  |  |  | Confirmed |
| Foia |  |  |  | Confirmed |
| Passport appointment hours |  |  |  | Confirmed |
| Retail hours |  |  |  | Confirmed |
| National postal museum |  |  |  | Confirmed |
| Newsroom |  |  |  | Confirmed |
| Passport photo |  |  |  | Confirmed |
| Po box access |  |  |  | Confirmed |
| Postal explorer |  |  |  | Confirmed |
| Postal inspectors |  |  |  | Confirmed |
| Site index |  |  |  | Confirmed |
| Fair chance act |  |  |  | Confirmed |
| Inspector general |  |  |  | Confirmed |
| Last collection hours |  |  |  | Confirmed |
| Lobby hours |  |  |  | Confirmed |
| Look up hs codes |  |  |  | Confirmed |
| Po box delivery hours |  |  |  | Confirmed |


### Known for

The United States Postal Service in Malden is best known for its robust tracking services and ZIP code assistance, making it a go-to for package monitoring and mailing needs. However, customer experiences with passport services can be inconsistent.


## The team

Nothing found


## Visiting United States Postal

Address: 109 Mountain Ave, Malden, MA 02148, USA. Phone: (800) 275-8777. Hours: Mon to Fri 7:30 AM to 5 PM · Sat 7:30 AM to 1 PM · Closed Sun. (Confirmed, Google Business Profile, checked August 13, 2026 at 3:33 AM.)


### Location info from Google Business Profile

Business description, written by United States Postal on its Google Business Profile: "Visit your local Post Office™ at 109 Mountain Ave! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers walk-in passport services."


### When to go

Quietest day: Saturday. Busiest day: Tuesday. From the popular times on its Google listing.


### Parking and getting in

Nothing found


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| SP+ Parking | Parking garage | 1 min walk |
| Coytemore Lea Park | Park | 1 min walk |
| Main St @ Mountain Ave | Bus stop | 3 min walk |
| Main St @ Mountain Ave | Transit station | 3 min walk |
| Main St @ Mountain Ave | Bus stop | 3 min walk |
| SP+ Parking | Parking garage | 3 min walk |


## Reputation

2.7 average across 225 reviews: Google 25. (Confirmed, read August 13, 2026.)

The Malden USPS struggles with customer service, particularly in passport processing, leading to widespread dissatisfaction. (AI guess, from 225 reviews.)


### What people like

- Quick passport application processing
- Helpful service from Briana and Claudia
- Efficient international shipping options


### What people do not like

- Rude and unhelpful employees
- Long waits for passport services
- Inconsistent mail delivery


### Press

No press story about United States Postal found yet.


### Awards

None named yet.


### Directories

Directory listings not read yet.


## Recent updates from United States Postal

United States Postal hasn't posted an update here yet.


## Questions people ask


### Coffee near United States Postal on Mountain?

No answer yet


### cheaper than this place in Malden without it being sketchy?

No answer yet


### is there a day here that is not slammed

No answer yet


### Any membership pricing here?

No answer yet


### Booking a first visit at United States Postal, what happens?

No answer yet


### cancellation list here, is there one

No answer yet


### how much is a first visit around here

No answer yet


### last update from here was when?

No answer yet


### where exactly is United States Postal?

No answer yet


### Are the hours on Google right for United States Postal in Malden?

No answer yet


### the good stuff about United States Postal, what is it?

No answer yet


### Worth the hype here?

No answer yet


### bad experiences at United States Postal, anyone?

No answer yet


### parking at United States Postal, where does everyone put the car?

No answer yet


### best post office in Malden

No answer yet


### do I need to book this place or can I just turn up?

No answer yet


### planning a Sunday visit, is that a wasted trip

No answer yet


## What AI gets wrong about United States Postal

We ask Gemini and ChatGPT about United States Postal. These are the answers that disagree with the record.

ChatGPT and Gemini, read by Local AI Registry on Aug 13, 2026.

No capture has disagreed with the record yet.


## The AI Score: 42 of 100

The AI Score measures how likely AI engines are to recommend a business, and how accurately. Post offices on the registry run 33 to 62. Fair starts at 45, good at 65. United States Postal scores 42. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | United States Postal |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 68 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Good |
| Off-property attestation | 20 | 39 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Nobody at all was recommended in the 2 answers we hold, so there is nothing to score. |
| Reviews & response | 12 | 65 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 73 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 31 | Core Web Vitals at the 75th percentile, on a real phone. | Poor |
| Content freshness & schema | 5 | 37 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Poor |

Full method: https://localairegistry.com/methodology


## How AI decides what to tell you about a post office

When you ask ChatGPT, Gemini or Google about a local business, the AI doesn't visit it. It reads what's already written about it: the business's website, its Google Business Profile, review sites, news stories and directories like this one. Then it repeats what those sources agree on.

That's why AI gets small facts wrong. If Yelp says a place is open Mondays and the website says it isn't, the AI has to pick one. The table above shows the answers that disagree with the record today.

The more sources agree, and the more specific they are, the more confidently AI recommends a business. A review that names who helped and what they did tells an AI far more than one that says "great place."


## How to choose a post office in Massachusetts, with or without AI

A few checks take ten minutes and tell you more than any rating.

- Check that the hours and phone number match on Google, Yelp and the business's own website. Mismatches are how people end up at a locked door.
- Read reviews that name a person and what they did. Vague praise is easy to fake.
- Look for recent reviews and recent posts. A page nobody has touched in a year may not match the business today.
- Ask for the price before you go, and ask what it includes.
- Where the work needs a license, ask whose license it is and look it up with Massachusetts.


## How to read the marks on this page

- Confirmed (solid circle): from a known source. The business website, its Google Business Profile, review sites like Yelp, Healthgrades and RealSelf, a licensing board, or measured by Local AI Registry.
- Visitor submitted (hollow circle): added or corrected by a person, with the date and how they know, like a phone call or a visit.
- AI guess (hollow triangle): what AI engines are saying right now. Nobody has confirmed it.


## About the author

Steve Lee is the founder and CEO of Local AI Registry and sets its editorial standards. He is a former Google executive in Search and a former Microsoft executive, with more than 20 years in digital: search, local discovery, and how people find businesses online. He is based in Irvine.

- Expertise: search at Google and Microsoft, AI search, answer engine optimization, generative engine optimization, local SEO, structured data and entity mapping.
- Industry: medical aesthetics, injectables, med spa operations and marketing.
- Disclosure: Local AI Registry sells services to business owners, including United States Postal if it claims this page. That does not change what this page says. Every fact carries its source.


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to United States Postal |
| --- | --- | --- | --- | --- |
| United States Postal Service | LocalBusiness | #business | https://tools.usps.com/locations/details/1434277?utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext | Subject of this page |
| Malden, Massachusetts | City | #city | Nothing found | City United States Postal is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the post offices in Malden, linked to the lists and towns around it.


### Lists

- Best post offices in Malden: https://localairegistry.com/leaderboards/ma/malden/post-office
- Best businesses in Malden: https://localairegistry.com/leaderboards/ma/malden


### Nearby

- /boston: https://localairegistry.com/leaderboards/ma/boston
- /cambridge: https://localairegistry.com/leaderboards/ma/cambridge
- /newton: https://localairegistry.com/leaderboards/ma/newton
- /somerville: https://localairegistry.com/leaderboards/ma/somerville
- /brookline: https://localairegistry.com/leaderboards/ma/brookline
- /waltham: https://localairegistry.com/leaderboards/ma/waltham


### Every list

- Every leaderboard in Massachusetts: https://localairegistry.com/leaderboards/ma


## Frequently asked questions


### What is AI search optimization for local business?

Getting a business named when a neighbor asks ChatGPT, Gemini, or Perplexity for a recommendation. Some call it AI SEO, some call it generative engine optimization. Traditional SEO fights for ten blue links; this fights for the one answer an assistant says out loud. The AI Score on this page measures the eight signals that drive it.


### What is Local AI Registry?

The public record of how AI sees local business. We score every business we list by one published method, we keep the questions people ask about it in one place, and we never sell rank. Looking up any business here is free.


### How does this page help a business get recommended by AI?

Assistants read public pages before they answer. This one states what the business does, what people ask about it, and what the Record answers, in one place a machine can read. Correcting what is wrong here changes what an assistant repeats next.


### Who writes the answers here?

Registry AI writes the first answer under every question, from the Record and the public sources named beneath it. Neighbors write the rest under pseudonyms. A registered owner can reply as the business, and their reply says so.


### I own United States Postal Service. How do I fix something or rank higher?

Register the page. It is free, it takes about five minutes, and it lets you correct the Record and reply as the business. Nothing on this page is for sale, so the only thing that moves the score is the work.


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJjcgBY99z44kRQ1qeZYZaiFU (accessed Aug 13, 2026)
- [2] tools.usps.com, https://tools.usps.com/rcas.htm (accessed Sep 18, 2026)
- [3] tools.usps.com, https://tools.usps.com/locations/details/1434277 (accessed Sep 18, 2026)
- [4] tools.usps.com, https://tools.usps.com/hscode (accessed Sep 18, 2026)
- [5] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Aug 13, 2026, https://localairegistry.com/methodology (accessed Sep 18, 2026)