local ai registry · agent view · /biz/ma/saugus/the-ups-store-saugus-ma

# The UPS Store

Shipping And Mailing Service — Saugus, Massachusetts. Registry entry: https://localairegistry.com/biz/ma/saugus/the-ups-store-saugus-ma

**AI Score: 62/100** (Mixed, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 1 of 2)

### ChatGPT — not named
Asked: "best shipping and mailing service in Saugus" (checked August 13, 2026)
> ChatGPT answered with other businesses; The UPS Store was not mentioned.

### Gemini — named
Asked: "best shipping and mailing service in Saugus" (checked August 13, 2026)
> * **Locations in Saugus (or nearby with Saugus access):** * **The UPS Store:** * 211 Newbury St, Peabody, MA 01960 (This is probably the closest UPS Store that serves the Saugus area, just over the border).

## What reviews say

> Customers describe a mix of experiences at this UPS Store, with some praising individual staff members like Mustapha Saab and Dylan for their helpfulness and customer service. However, many reviews highlight significant issues with staff behavior and service reliability, creating a frustrating environment for those needing assistance.

Consistently praised:
- Mustapha Saab's assistance with printing documents
- Dylan's help with shipping large boxes
- Friendly and helpful staff

Recurring complaints:
- Staff dismissive and rude
- Inconsistent service and hours
- High printing and shipping costs

Bottom line: While some staff provide excellent service, many customers report rude interactions and inconsistent policies that detract from the overall experience.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 70 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 50 |
| Reviews & response | 12% | 79 |
| Backlink & citation authority | 8% | 67 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 82 |
| Content freshness & schema | 5% | 59 |

## Others on record in Saugus

- FedEx Office Print & Ship Center — AI Score 46
- FedEx OnSite — AI Score 43

The UPS Store ranks 1 of 3 in its category here.

## Facts

- Address: 1268 Broadway, Saugus, MA 01906, USA
- Phone: (781) 558-1642
- Website: locations.theupsstore.com
- Hours Mon: 8:30 AM – 6:30 PM
- Hours Tue: 8:30 AM – 6:30 PM
- Hours Wed: 8:30 AM – 6:30 PM
- Hours Thu: 8:30 AM – 6:30 PM
- Hours Fri: 8:30 AM – 6:30 PM
- Hours Sat: 10:00 AM – 4:00 PM
- Hours Sun: 10:00 AM – 3:00 PM

## Questions

### What are the operating hours of The UPS Store in Saugus?
The UPS Store in Saugus operates Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.

### Does The UPS Store in Saugus accept reservations?
The business does not accept reservations.

### What is The UPS Store in Saugus known for?
The UPS Store in Saugus is known for its friendly staff and customer service, as well as providing shipping supplies and services.

### Is there parking available at The UPS Store in Saugus?
The business provides parking for its customers, making it convenient for those visiting the location.

### Are there any special features at The UPS Store in Saugus?
The UPS Store in Saugus offers a variety of shipping supplies and services, including printing, although some customers have noted issues with certain shipping restrictions.

---
Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.