local ai registry · agent view · /biz/mn/eden-prairie/optum-eden-prairie-mn

# Optum

Corporate Office — Eden Prairie, Minnesota. Registry entry: https://localairegistry.com/biz/mn/eden-prairie/optum-eden-prairie-mn

**AI Score: 32/100** (Needs attention, verified August 13, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 2)

### ChatGPT — not named
Asked: "best corporate office in Eden Prairie" (checked August 13, 2026)
> ChatGPT answered with other businesses; Optum was not mentioned.

### Gemini — not named
Asked: "best corporate office in Eden Prairie" (checked August 13, 2026)
> Gemini answered with other businesses; Optum was not mentioned.

## Known for

Optum is primarily known for its HSA store and health savings account services, but users frequently express dissatisfaction with the management of their accounts and the MyChart NM platform.

- HSA Store Services
- Health Savings Account Store
- MyChart NM Access

## What reviews say

> Reviewers describe a frustrating experience with Optum, highlighting issues with customer service, communication, and administrative processes. Many express dissatisfaction with the handling of medical records, prescription coverage, and billing errors, leading to feelings of neglect and confusion.

Recurring complaints:
- Poor customer service and communication
- Frequent billing errors and denials
- Issues with prescription delivery and coverage
- Problems accessing medical records
- Administrative inefficiencies

Bottom line: Optum struggles with customer service and administrative processes, leading to widespread dissatisfaction among patients.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 18 |
| Off-property attestation | 20% | 40 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 63 |
| Backlink & citation authority | 8% | 70 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 49 |
| Content freshness & schema | 5% | 63 |

## Others on record in Eden Prairie

- Tennant Company - Corporate Headquarters — AI Score 24

Optum ranks 1 of 2 in its category here.

## Facts

- Address: 1 Optum Cir, Eden Prairie, MN 55344, USA
- Phone: (888) 445-8745
- Website: optum.com
- Hours Mon: 7:00 AM – 6:00 PM
- Hours Tue: 7:00 AM – 6:00 PM
- Hours Wed: 7:00 AM – 6:00 PM
- Hours Thu: 7:00 AM – 6:00 PM
- Hours Fri: 7:00 AM – 6:00 PM
- Hours Sat: 7:00 AM – 6:00 PM
- Hours Sun: 7:00 AM – 6:00 PM

## Questions

### What are the business hours for Optum?
Optum is open Monday through Sunday from 7:00 AM to 6:00 PM.

### Does Optum require reservations for services?
The business does not require reservations for their services.

### What is Optum known for?
Optum is known for providing healthcare services and managing health benefits, although customer experiences indicate challenges with service and communication.

### Is there parking available at Optum?
Yes, there is parking available at the Optum corporate office location.

### What special features does Optum offer?
Optum offers various healthcare management services, but customer feedback suggests that their systems and customer service may have room for improvement.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.