local ai registry · agent view · /biz/oh/columbus/penzone-salon-spa-gahanna-new-albany-columbus-oh

# PENZONE Salon + Spa Gahanna/New Albany

Beauty Salon — Columbus, Ohio. Registry entry: https://localairegistry.com/biz/oh/columbus/penzone-salon-spa-gahanna-new-albany-columbus-oh

**AI Score: 48/100** (Fair, verified September 4, 2026) — methodology: https://localairegistry.com/methodology

## What AI assistants say (named by 0 of 1)

### ChatGPT — not named
Asked: "best beauty salon in Columbus" (checked September 4, 2026)
> ChatGPT answered with other businesses; PENZONE Salon + Spa Gahanna/New Albany was not mentioned.

### Perplexity: no answer on record
We have no answer from Perplexity to show.

### Gemini: no answer on record
We have no answer from Gemini to show.

## Known for

PENZONE Salon + Spa Gahanna/New Albany is best known for its massage services and haircuts, though client experiences can vary significantly, particularly with makeup and event styling.

- Massage Services in Columbus
- Makeup Artists in Columbus, Ohio
- Haircuts in Columbus
- Haircuts in Columbus, Ohio
- Hair Extensions in Columbus, Ohio

## What reviews say

> Customers report a mix of experiences at PENZONE Salon + Spa, with some praising specific stylists like Calie and Colleen for their hair services, while others express disappointment over service quality and management responsiveness. The salon's atmosphere is described as beautiful and welcoming, but many reviews highlight significant issues with appointment cancellations and customer service.

Consistently praised:
- Calie's toner for highlights
- Colleen's expertise with hair color
- Annie's exceptional facial service
- Summer's blonde highlights

Recurring complaints:
- Last-minute appointment cancellations
- Inconsistent quality of haircuts
- Poor customer service from front desk
- Long waits past appointment time

Bottom line: While some stylists receive high praise, frequent appointment cancellations and inconsistent service quality raise concerns about reliability at this location.

## Score breakdown

| Signal | Weight | Score /100 |
| --- | --- | --- |
| Retrieval grounding | 26% | 75 |
| Off-property attestation | 20% | 42 |
| AI visibility | 14% | 0 |
| Reviews & response | 12% | 90 |
| Backlink & citation authority | 8% | 58 |
| Google Business Profile | 8% | 90 |
| Speed & mobile | 7% | 45 |
| Content freshness & schema | 5% | 81 |

## Others on record in Columbus

- Salon Lofts — AI Score 60
- Phia Salon — AI Score 52
- Salon Lofts — AI Score 51
- Salon Lofts — AI Score 50

PENZONE Salon + Spa Gahanna/New Albany ranks 5 of 24 in its category here.

## Facts

- Address: 5751 N Hamilton Rd, Columbus, OH 43230, USA
- Phone: (614) 418-5350
- Website: penzonesalons.com
- Hours Mon: 11:00 AM – 8:00 PM
- Hours Tue: 8:00 AM – 9:00 PM
- Hours Wed: 8:00 AM – 9:00 PM
- Hours Thu: 8:00 AM – 9:00 PM
- Hours Fri: 8:00 AM – 6:00 PM
- Hours Sat: 8:00 AM – 4:00 PM
- Hours Sun: 11:00 AM – 5:00 PM

## Questions

### What are the salon's hours and which days are they closed?
The salon is open Monday from 11:00 AM to 8:00 PM, Tuesday to Thursday from 8:00 AM to 9:00 PM, Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 11:00 AM to 5:00 PM. They are closed on holidays.

### What treatments do customers most often mention?
Customers frequently mention haircuts and coloring services, particularly highlights and balayage, though experiences with wedding makeup have also been noted.

### Where is the salon located and what is the address?
The salon is located at 5751 N Hamilton Rd, Columbus, OH 43230, USA.

### How can customers get in touch and arrange a visit?
Customers can contact the salon by phone at (614) 418-5350 or visit their website at https://www.penzonesalons.com/gahanna-new-albany/ to arrange a visit.

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Source: Local AI Registry (https://localairegistry.com). The registry re-checks every entry.