Beauty Salon
PENZONE Salon + Spa Gahanna/New Albany
The public record of what AI assistants say about this business — the questions asked, the answers given, the omissions.
Free, no card. You get your fix list: every problem we found on this entry, the written steps to fix each one yourself, and how long each takes.
65 or better is good. 45 to 64 is fair. Under 45 is poor.
Verified September 4, 2026
What AI says about PENZONE.1
We ask the assistants the questions customers actually ask, and record what comes back — quoted verbatim, dated, with the capture kept as evidence.
ChatGPT
Not named
Asked “best beauty salon in Columbus”
ChatGPT answered with other businesses. PENZONE Salon + Spa Gahanna/New Albany was not mentioned.
Checked September 4, 2026
Perplexity
No answer
We have no answer from Perplexity to show.
Gemini
No answer
We have no answer from Gemini to show.
Named by 0 of 1 assistant as of September 4, 2026. We have no answer on record from 2 more.
Reputation
What they’re known for.2
Drawn from live Google search results — the searches this business surfaces for when people look nearby. What its customers say is a separate read, below.
PENZONE Salon + Spa Gahanna/New Albany is best known for its massage services and haircuts, though client experiences can vary significantly, particularly with makeup and event styling.
What people keep saying.3
Every review this business has, read and distilled — the mood, the consistent praise, and the recurring complaints.
Customers report a mix of experiences at PENZONE Salon + Spa, with some praising specific stylists like Calie and Colleen for their hair services, while others express disappointment over service quality and management responsiveness. The salon's atmosphere is described as beautiful and welcoming, but many reviews highlight significant issues with appointment cancellations and customer service.
Consistently praised
Recurring complaints
The bottom line: While some stylists receive high praise, frequent appointment cancellations and inconsistent service quality raise concerns about reliability at this location.
The score, explained
Why 48.4
Eight signals make up the AI Score. Weight is how much a signal counts; the score is how this entry measures on it. The same method for every business — never for sale.
Higher than 79% of beauty salons in Columbus.
Scanned September 4, 2026
What’s holding this entry back: off-property attestation and ai visibility — the signals dragging the score below where the rest of the record sits.
Read the full methodologyStanding
Where the entry ranks.
The facts
Today (Fri) · 8:00 AM – 6:00 PM
- Monday11:00 AM – 8:00 PM
- Tuesday8:00 AM – 9:00 PM
- Wednesday8:00 AM – 9:00 PM
- Thursday8:00 AM – 9:00 PM
- Friday8:00 AM – 6:00 PM
- Saturday8:00 AM – 4:00 PM
- Sunday11:00 AM – 5:00 PM
Typically busiest — Tuesday
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Questions
About PENZONE Salon + Spa Gahanna/New Albany.
What are the salon's hours and which days are they closed?
The salon is open Monday from 11:00 AM to 8:00 PM, Tuesday to Thursday from 8:00 AM to 9:00 PM, Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 11:00 AM to 5:00 PM. They are closed on holidays.
What treatments do customers most often mention?
Customers frequently mention haircuts and coloring services, particularly highlights and balayage, though experiences with wedding makeup have also been noted.
Where is the salon located and what is the address?
The salon is located at 5751 N Hamilton Rd, Columbus, OH 43230, USA.
How can customers get in touch and arrange a visit?
Customers can contact the salon by phone at (614) 418-5350 or visit their website at https://www.penzonesalons.com/gahanna-new-albany/ to arrange a visit.
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What AI says about you today
The answer ChatGPT and Perplexity give when someone asks for the best in your category and city. Named, or left out.
Your fix list
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