Med Spa
Hand & Stone Massage and Facial Spa
The public record of what AI assistants say about this business — the questions asked, the answers given, the omissions.
Free, no card. You get your fix list: every problem we found on this entry, the written steps to fix each one yourself, and how long each takes.
65 or better is good. 45 to 64 is fair. Under 45 is poor.
Verified August 15, 2026
What AI says about Hand.1
We ask the assistants the questions customers actually ask, and record what comes back — quoted verbatim, dated, with the capture kept as evidence.
ChatGPT
Not named
Asked “best med spa in Lake Forest”
ChatGPT answered with other businesses. Hand & Stone Massage and Facial Spa was not mentioned.
Checked August 15, 2026
Perplexity
No answer
We have no answer from Perplexity to show.
Gemini
Not named
Asked “best med spa in Lake Forest”
Gemini answered with other businesses. Hand & Stone Massage and Facial Spa was not mentioned.
Checked August 15, 2026
Named by 0 of 2 assistants as of August 15, 2026. We have no answer on record from 1 more.
Reputation
What they’re known for.2
Drawn from live Google search results — the searches this business surfaces for when people look nearby. What its customers say is a separate read, below.
Hand & Stone Massage and Facial Spa is best known for its hair removal services, particularly waxing and facial treatments. Clients also appreciate their effective anti-aging treatments and skin rejuvenation options like DiamondGlow and glycolic peels.
What people keep saying.3
Every review this business has, read and distilled — the mood, the consistent praise, and the recurring complaints.
Customers at Hand & Stone Massage and Facial Spa in Lake Forest describe a relaxing and professional atmosphere, with many highlighting the effectiveness of treatments like massages and facials. Specific therapists like Mario, Balto, and Lana receive commendations for their skilled techniques and personalized care, contributing to a sense of well-being.
Consistently praised
Recurring complaints
The bottom line: Hand & Stone is recognized for its skilled therapists and effective treatments, though customer service issues, particularly with appointment management, need attention.
The score, explained
Why 26.4
Eight signals make up the AI Score. Weight is how much a signal counts; the score is how this entry measures on it. The same method for every business — never for sale.
58% of med spas in the registry score higher.
Scanned August 15, 2026
What’s holding this entry back: retrieval grounding and ai visibility — the signals dragging the score below where the rest of the record sits.
Read the full methodologyStanding
Where the entry ranks.
The facts
Today (Mon) · 11:00 AM – 9:00 PM
- Monday11:00 AM – 9:00 PM
- Tuesday11:00 AM – 9:00 PM
- Wednesday1:00 – 9:00 PM
- Thursday10:00 AM – 9:00 PM
- Friday10:00 AM – 9:00 PM
- Saturday10:00 AM – 6:00 PM
- Sunday10:00 AM – 6:00 PM
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Questions
About Hand & Stone Massage and Facial Spa.
What are the operating hours of Hand & Stone Massage and Facial Spa?
The spa operates Monday and Tuesday from 11:00 AM to 9:00 PM, Wednesday from 1:00 PM to 9:00 PM, Thursday and Friday from 10:00 AM to 9:00 PM, and Saturday and Sunday from 10:00 AM to 6:00 PM.
Does Hand & Stone Massage and Facial Spa accept reservations?
The spa does not accept reservations, allowing clients to walk in for services.
What is Hand & Stone Massage and Facial Spa known for?
The spa is known for its exceptional massage services, with skilled therapists who provide personalized treatments, including unique techniques like sound bowls and hot towels.
Is parking available at Hand & Stone Massage and Facial Spa?
Yes, the spa offers easy parking for clients, making it convenient to visit.
Are there any special features at Hand & Stone Massage and Facial Spa?
The spa offers a variety of treatments, including carboxy therapy for hair thinning, and has received praise for its attentive customer service and skilled staff.
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What AI says about you today
The answer ChatGPT and Perplexity give when someone asks for the best in your category and city. Named, or left out.
Your fix list
Every problem we found, one row at a time, each with the written steps to do it yourself and an honest estimate of how long it takes. Tick them off as you go.
Correct the details AI reads
Hours, phone, email, booking link, socials and photos. You change them, they publish to this entry as soon as you save. Name, description, category, website, services and address need a paid plan.
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