Downsides nobody puts in a five star review?
Inconsistent scoop policy regarding double split scoops. Rude or disengaged staff during service. Long waits even when the shop is not busy.
250 UNIVERSITY AVE STE 110 · PALO ALTO
Ice Cream Shop in Palo Alto, California
250 University Ave Ste 110, Palo Alto, CA 94301, USA · (650) 656-9224 · Every day 11am to 11pm
Salt & Straw ranks first of 6 ice cream shops in Palo Alto on the registry.
Nestled on University Avenue in Palo Alto, Salt & Straw has become a beloved destination for ice cream enthusiasts. With a rating of 4.6 from over 2,100 reviews, this shop is known for its creative and rich flavors that keep customers coming back for more.
Visitors appreciate the friendly staff who are eager to offer samples, making the experience enjoyable even during busy times. While some have noted inconsistencies with scoop policies, the overall atmosphere remains relaxed and inviting, perfect for a sweet treat after exploring the vibrant downtown area.
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Inconsistent scoop policy regarding double split scoops. Rude or disengaged staff during service. Long waits even when the shop is not busy.
Monday is the quietest day on this listing. Saturday is the busiest.
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Creative flavors like Sea Salt with Caramel Ribbons. Signature chocolate gooey brownie. Friendly staff like Josh and Maddie who provide good recommendations. That is the pattern…
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Asked ChatGPT on August 6, 2026; it named Salt & Straw. It said: “One of the best ice cream shops in Palo Alto is Salt & Straw, known for its unique flavors and high-quality…
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The restaurant does not take reservations.
Salt & Straw leads the Palo Alto ice cream shop leaderboard with an AI Score of 67, followed by Scoop (46), Rick's Ice Cream & Pints of Joy (32) and Caffe Stellato (26).
The restaurant does not offer online ordering at this time.
Salt & Straw holds an AI Score of 67. Scoop holds 46. On Google they rate 4.6 and 4.2. Those are the figures the registry holds for both.
The restaurant is located in downtown Palo Alto, where street parking and nearby parking lots are available.
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The most recent post on this business’s Google listing is from October 16, 2023. We hold 2 posts from it, read on August 6, 2026.
The restaurant is known for its creative and gourmet ice cream flavors, offering a unique experience with each visit.
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The restaurant is open daily from 11:00 AM to 11:00 PM.
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