SEPHORA

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# SEPHORA, San Jose CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/san-jose/sephora-santana-row-san-jose-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-10-19.

Canonical: https://localairegistry.com/biz/ca/san-jose/sephora-santana-row-san-jose-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvg0yu1x0hfoyeq43kdh8540%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvg0yu1x0hfoyeq43kdh8540%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvg0yu1x0hfoyeq43kdh8540%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvg0yu1x0hfoyeq43kdh8540%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmvg0yu1x0hfoyeq43kdh8540%2F4.jpg)


## In short

SEPHORA is a cosmetics store in San Jose, CA. Its AI Score is 51 of 100, which is fair.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Cosmetics store |
| Address | 377 Santana Row #1010, San Jose, CA 95128, USA |
| Hours | Mon to Sat 10 AM to 9 PM · Sun 11 AM to 7 PM |
| Phone | (408) 247-0907 |
| Rating | 4.2 across 434 reviews on Google |
| Updated | October 19, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 377 Santana Row #1010, San Jose, CA 95128, USA | Confirmed | Google Business Profile |
| Location info | Description | Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Sat 10:00 AM to 9:00 PM · Sun 11:00 AM to 7:00 PM | Confirmed | Google Business Profile |
| Location info | Name | SEPHORA | Confirmed | Google Business Profile |
| Location info | Phone | (408) 247-0907 | Confirmed | Google Business Profile |
| Hours | Monday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Friday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 11:00 AM to 7:00 PM | Confirmed | Google Business Profile |
| Services | Service | Makeup sales | AI guess |  |
| Services | Service | Skincare product sales | AI guess |  |
| Links | Website | https://www.sephora.com/happening/stores/santanarow | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting SEPHORA

Address: 377 Santana Row #1010, San Jose, CA 95128, USA. Phone: (408) 247-0907. Hours: Mon to Sat 10 AM to 9 PM · Sun 11 AM to 7 PM. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products."


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Augustine | Restaurant | 1 min walk |
| Blue Bottle Coffee | Cafe | 1 min walk |
| Shell Fountain | Tourist attraction | 1 min walk |
| Left Bank - Santana Row | French restaurant | 1 min walk |
| Dumpling Time | Asian restaurant | 1 min walk |
| Santana Row Chess Plaza | Tourist attraction | 1 min walk |


## Reputation

4.2 average across 434 reviews: Google 434. (Confirmed, read October 19, 2026.)

This Sephora location struggles with service consistency, impacting customer satisfaction despite a good product range. (AI guess, from 434 reviews.)


### What people like

- Wide selection of products
- Helpful staff recommendations
- Clean store environment


### What people do not like

- Staff unresponsive or dismissive
- Long waits for assistance
- Racial profiling concerns


### Press

Add a press story so AI can say who's written about you


### Awards

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### Directories

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## Questions people ask


### where does the shop post updates


### parking here, how bad is it?


### is there someone in particular to ask for here?


### torn between the shop and Ulta Beauty?


### quietest day to hit SEPHORA?


### the good stuff about SEPHORA, what is it?


### ballpark before I book, what am I looking at


### bad experiences at SEPHORA, anyone?


### SEPHORA, any chance to get in this week?


### anything I should sort out before a first visit here?


### booked my first appointment here, how does it go


### best cosmetics store in San Jose, CA


### booking ahead here, how far do people go?


### Whereabouts is the shop?


### do regulars get anything here


### Are the hours on Google right for SEPHORA in San Jose?


### what do people usually buy there


### anyone know the weekend hours here?


### On a budget in San Jose, is SEPHORA the one?


### what else is on Santana around SEPHORA?


## The AI Score: 51 of 100

It measures how likely AI engines are to recommend a business, and how accurately. San Jose cosmetics stores run 24 to 69. Fair starts at 45, good at 65. SEPHORA scores 51, below the San Jose average of 56. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | SEPHORA |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 25 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 100 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Good |
| Reviews & response | 12 | 91 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 70 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 48 | Core Web Vitals at the 75th percentile, on a real phone. | Fair |
| Content freshness & schema | 5 | 63 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Fair |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a cosmetics store: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to SEPHORA |
| --- | --- | --- | --- | --- |
| SEPHORA | LocalBusiness | #business | https://www.sephora.com/happening/stores/santanarow | Subject of this page |
| San Jose, California | City | #city |  | City SEPHORA is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the cosmetics stores in San Jose, linked to the lists and towns around it.


### Lists

- Best cosmetics stores in San Jose: https://localairegistry.com/leaderboards/ca/san-jose/cosmetics-store
- Best businesses in San Jose: https://localairegistry.com/leaderboards/ca/san-jose


### Nearby

- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view
- /santa-clara: https://localairegistry.com/leaderboards/ca/santa-clara


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJ_yXSu9_Kj4ARSq6I-_RFV10 (accessed Oct 19, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Oct 19, 2026, https://localairegistry.com/methodology (accessed Oct 26, 2026)