Macy's

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# Macy's, Santa Clara CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/santa-clara/macy-s-santa-clara-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14.

Canonical: https://localairegistry.com/biz/ca/santa-clara/macy-s-santa-clara-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu1808pf05uoyexv5eqoyww8%2F0.jpg)
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## In short

Macy's is a department store in Santa Clara, CA. Its AI Score is 48 of 100, which is fair.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Department store |
| Address | 2801 Stevens Creek Blvd, Santa Clara, CA 95050, USA |
| Hours | Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM |
| Phone | (408) 248-3333 |
| Rating | 4.2 across 4,953 reviews on Google |
| Quietest time | Tuesday |
| Updated | September 14, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 2801 Stevens Creek Blvd, Santa Clara, CA 95050, USA | Confirmed | Google Business Profile |
| Location info | Description | Department store chain providing brand-name clothing, accessories, home furnishings & housewares. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Thu 10:00 AM to 9:00 PM · Fri to Sat 10:00 AM to 10:00 PM · Sun 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Location info | Name | Macy's | Confirmed | Google Business Profile |
| Location info | Phone | (408) 248-3333 | Confirmed | Google Business Profile |
| Hours | Monday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Friday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Services | Service | Accessories sales | AI guess |  |
| Services | Service | Clothing sales | AI guess |  |
| Services | Service | Home furnishings sales | AI guess |  |
| Services | Service | Housewares sales | AI guess |  |
| Links | Website | https://www.macys.com/stores/ca/santaclara/westfield-valley-fair_358.html | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting Macy's

Address: 2801 Stevens Creek Blvd, Santa Clara, CA 95050, USA. Phone: (408) 248-3333. Hours: Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Department store chain providing brand-name clothing, accessories, home furnishings & housewares."


### When to go

Quietest day: Tuesday. Busiest day: Saturday. From the popular times on its Google listing.


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Starbucks Coffee Company | Coffee shop | 1 min walk |
| Undercover Fries | Fast food restaurant | 2 min walk |
| Mrs. Fields Valley Fair | Bakery | 2 min walk |
| Immersive Gamebox - San Jose, Santa Clara | Amusement center | 2 min walk |
| Wetzel's Pretzels | Fast food restaurant | 2 min walk |
| Lady M Cake Boutique - San Jose | Cake shop | 2 min walk |


## Reputation

4.2 average across 4,953 reviews: Google 4,953. (Confirmed, read September 14, 2026.)

Macy's Santa Clara struggles with customer service and organization, impacting the overall shopping experience. (AI guess, from 4,953 reviews.)


### What people like

- Good variety on shoes
- Diverse range of brands
- Great deals depending on the season


### What people do not like

- Long waits for assistance
- Rude and unhelpful staff
- Misleading sale signs


### Press

Add a press story so AI can say who's written about you


### Awards

Add an award so AI can name it


### Directories

Get listed in directories so AI can tell you're real


## Questions people ask


### anything people actually moan about here?


### the good stuff about Macy's, what is it?


### how much is a first visit around here


### What do shoppers most often mention buying at the shop?


### is there a day here that is not slammed


### lunch near Stevens Creek, what is good


### last update from here was when?


### best department store in Santa Clara


### cheaper than Macy's in Santa Clara without it being sketchy?


### picking between the two, is Bloomingdale's the safer bet?


### Whereabouts is the shop?


### discounts for coming back, is that a thing


### opening hours at Macy's in Santa Clara, what are they these days?


### walking in for a first visit, what happens


### same day slots, does that ever happen here


## The AI Score: 48 of 100

It measures how likely AI engines are to recommend a business, and how accurately. Santa Clara department stores run 26 to 48. Fair starts at 45, good at 65. Macy's scores 48, above the Santa Clara average of 35. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Macy's |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 75 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Good |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Poor |
| Reviews & response | 12 | 85 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 70 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 40 | Core Web Vitals at the 75th percentile, on a real phone. | Poor |
| Content freshness & schema | 5 | 81 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a department store: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Macy's |
| --- | --- | --- | --- | --- |
| Macy's | LocalBusiness | #business | https://www.macys.com/stores/ca/santaclara/westfield-valley-fair_358.html | Subject of this page |
| Santa Clara, California | City | #city |  | City Macy's is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the department stores in Santa Clara, linked to the lists and towns around it.


### Lists

- Best department stores in Santa Clara: https://localairegistry.com/leaderboards/ca/santa-clara/department-store
- Best businesses in Santa Clara: https://localairegistry.com/leaderboards/ca/santa-clara


### Nearby

- /san-jose: https://localairegistry.com/leaderboards/ca/san-jose
- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJ8WvuSB7Lj4ARFyHppkxDRQ4 (accessed Sep 14, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Sep 14, 2026, https://localairegistry.com/methodology (accessed Sep 19, 2026)