Macy's

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<title>Macy's | Department Store in Boston, MA · reviews &amp; AI Score · Local AI Registry</title>
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# Local AI Registry

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# Macy's, Boston: a department store in Boston (2026 guide)

Source: Local AI Registry, https://localairegistry.com/biz/ma/boston/macy-s-boston-ma. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Fact-checked against 2 sources. Updated 2026-08-13. Owner review: not yet.

Canonical: https://localairegistry.com/biz/ma/boston/macy-s-boston-ma

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr6iw6906dhyecie4q4nam7%2F0.jpg)
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- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr6iw6906dhyecie4q4nam7%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr6iw6906dhyecie4q4nam7%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmsr6iw6906dhyecie4q4nam7%2F4.jpg)


## In short

Located at 450 Washington St in Boston, Macy's is a well-known department store that offers a diverse selection of clothing and brands, making it a popular shopping destination for locals and visitors alike. With a rating of 4.2 from over 7,200 reviews, customers appreciate the variety available, especially during sales events. While some shoppers have noted challenges with organization and customer service, others highlight the friendly staff and the store's ability to host engaging events. Overall, Macy's remains a staple in the Boston retail scene, providing a mix of shopping experiences for everyone.

Every fact on this page carries one of three marks: Confirmed (from their website, Google Business Profile, review sites, licensing boards, or measured by Local AI Registry), Visitor submitted (added by a person, with a date and how they know), or AI guess (what AI engines like Gemini and ChatGPT are saying, not confirmed by anyone). Every mark points to a reference at the end of this page.


## Key facts

| Fact | Value |
| --- | --- |
| Type | Department store |
| Address | 450 Washington St, Boston, MA 02111, USA |
| Hours | Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM |
| Phone | (617) 357-3000 |
| Owner | Nothing found |
| Rating | 4.2 across 7,232 reviews on Google |
| Known for | Macy's in Boston is best known for its extensive homeware selection and diverse gift options, particularly for occasions like Father's Day. The store excels in providing a broad shopping experience with a variety of brands and products. |
| Prices | Nothing found |
| Quietest time | Sunday |
| Parking | Nothing found |
| Last verified | September 18, 2026, 9:17 PM |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 450 Washington St, Boston, MA 02111, USA | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Description | Department store chain providing brand-name clothing, accessories, home furnishings & housewares. | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Hours | Mon to Thu 10:00 AM to 9:00 PM · Fri to Sat 10:00 AM to 10:00 PM · Sun 11:00 AM to 8:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Name | Macy's | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Location info | Phone | (617) 357-3000 | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Monday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Tuesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Wednesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Thursday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Friday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Saturday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Hours | Sunday | 11:00 AM to 8:00 PM | Confirmed | Google Business Profile, checked Aug 13, 2026 |
| Services | Service | Accessories sales | AI guess | Nothing found |
| Services | Service | Clothing sales | AI guess | Nothing found |
| Services | Service | Home furnishings sales | AI guess | Nothing found |
| Services | Service | Housewares sales | AI guess | Nothing found |
| Links | Website | https://www.macys.com/stores/ma/boston/lafayette-city-center_31.html | Confirmed | Google Business Profile, checked Aug 13, 2026 |


## Services and prices

These are the 4 services Macy's offers, with the price where we have one and where it came from.

| Service | Price | Price mark | Price evidence | Service mark |
| --- | --- | --- | --- | --- |
| Accessories sales | Nothing found | Nothing found | Nothing found | AI guess |
| Clothing sales | Nothing found | Nothing found | Nothing found | AI guess |
| Home furnishings sales | Nothing found | Nothing found | Nothing found | AI guess |
| Housewares sales | Nothing found | Nothing found | Nothing found | AI guess |


### Known for

- Macy's in Boston is best known for its extensive homeware selection and diverse gift options, particularly for occasions like Father's Day. The store excels in providing a broad shopping experience with a variety of brands and products.


## The team

Nothing found


## Visiting Macy's

Address: 450 Washington St, Boston, MA 02111, USA. Phone: (617) 357-3000. Hours: Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM. (Confirmed, Google Business Profile, checked August 13, 2026 at 3:11 AM.)


### Location info from Google Business Profile

Business description, written by Macy's on its Google Business Profile: "Department store chain providing brand-name clothing, accessories, home furnishings & housewares."


### When to go

Quietest day: Sunday. Busiest day: Saturday. From the popular times on its Google listing.


### Parking and getting in

Nothing found


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Starbucks Coffee Company | Coffee shop | 1 min walk |
| Boston Downtown Mural | Tourist attraction | 1 min walk |
| Raising Cane's Chicken Fingers | Fast food restaurant | 1 min walk |
| Caffè Nero | Coffee shop | 1 min walk |
| Chauncy St @ Summer St | Bus stop | 1 min walk |
| Lotus Test Kitchen | Asian fusion restaurant | 2 min walk |


## Reputation

4.2 average across 7,232 reviews: Google 25. (Confirmed, read August 13, 2026.)

While Macy's offers a good selection and some standout employees, persistent issues with organization and customer service detract from the overall shopping experience. (AI guess, from 7,232 reviews.)


### What people like

- Sicily in the Jewelry Department
- Good selection of clothing


### What people do not like

- Disorganized merchandise
- Unresponsive staff on the floor
- Misleading pricing practices
- Rude staff interactions


### Press

No press story about Macy's found yet.


### Awards

None named yet.


### Directories

Listed on 1 of the 19 directories we checked.

| Directory | Listed |
| --- | --- |
| Alignable | Not listed |
| Angi | Not listed |
| Apple Maps | Listed |
| BBB | Not listed |
| Birdeye | Not listed |
| Chamber of Commerce | Not listed |
| DexKnows | Not listed |
| Foursquare | Not listed |
| Hotfrog | Not listed |
| Manta | Not listed |
| MapQuest | Not listed |
| Nextdoor | Not listed |
| Superpages | Not listed |
| Thumbtack | Not listed |
| Trustpilot | Not listed |
| Tupalo | Not listed |
| Yellowbook | Not listed |
| Yellow Pages | Not listed |
| Yelp | Not listed |


## Recent updates from Macy's

Macy's hasn't posted an update here yet.


## Questions people ask


### best department store in Boston

No answer yet


### cancellation list here, is there one

No answer yet


### Macy's or Saks Fifth?

No answer yet


### how much is a first visit around here

No answer yet


### Booking a first visit here, what happens?

No answer yet


### Anything the shop is known for doing well?

No answer yet


### last update from here was when?

No answer yet


### killing time on Washington, any ideas

No answer yet


### walk in here, or is it appointment only?

No answer yet


### Somewhere to park near Macy's?

No answer yet


### do regulars get anything here

No answer yet


### On a budget in Boston, is Macy's the one?

No answer yet


### Downsides nobody puts in a five star review?

No answer yet


### Are the hours on Google right for Macy's in Boston?

No answer yet


### trying to avoid the rush, which day is quiet

No answer yet


### what keeps people coming back here?

No answer yet


### people keep recommending Macy's, what for?

No answer yet


## What AI gets wrong about Macy's

We ask Gemini and ChatGPT about Macy's. These are the answers that disagree with the record.

ChatGPT and Gemini, read by Local AI Registry on Oct 4, 2026.

No capture has disagreed with the record yet.


## The AI Score: 45 of 100

The AI Score measures how likely AI engines are to recommend a business, and how accurately. Boston department stores run 24 to 46. Fair starts at 45, good at 65. Macy's scores 45, above the Boston average of 34. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Macy's |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 75 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Good |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Named in 0 of 18 answers that recommended anyone. 4 more named nobody, which is not a loss and is not scored. |
| Reviews & response | 12 | 84 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 70 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 39 | Core Web Vitals at the 75th percentile, on a real phone. | Poor |
| Content freshness & schema | 5 | 28 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Poor |

Full method: https://localairegistry.com/methodology


## How AI decides what to tell you about a department store

When you ask ChatGPT, Gemini or Google about a local business, the AI doesn't visit it. It reads what's already written about it: the business's website, its Google Business Profile, review sites, news stories and directories like this one. Then it repeats what those sources agree on.

That's why AI gets small facts wrong. If Yelp says a place is open Mondays and the website says it isn't, the AI has to pick one. The table above shows the answers that disagree with the record today.

The more sources agree, and the more specific they are, the more confidently AI recommends a business. A review that names who helped and what they did tells an AI far more than one that says "great place."


## How to choose a department store in Massachusetts, with or without AI

A few checks take ten minutes and tell you more than any rating.

- Check that the hours and phone number match on Google, Yelp and the business's own website. Mismatches are how people end up at a locked door.
- Read reviews that name a person and what they did. Vague praise is easy to fake.
- Look for recent reviews and recent posts. A page nobody has touched in a year may not match the business today.
- Ask for the price before you go, and ask what it includes.
- Where the work needs a license, ask whose license it is and look it up with Massachusetts.


## How to read the marks on this page

- Confirmed (solid circle): from a known source. The business website, its Google Business Profile, review sites like Yelp, Healthgrades and RealSelf, a licensing board, or measured by Local AI Registry.
- Visitor submitted (hollow circle): added or corrected by a person, with the date and how they know, like a phone call or a visit.
- AI guess (hollow triangle): what AI engines are saying right now. Nobody has confirmed it.


## About the author

Steve Lee is the founder and CEO of Local AI Registry and sets its editorial standards. He is a former Google executive in Search and a former Microsoft executive, with more than 20 years in digital: search, local discovery, and how people find businesses online. He is based in Irvine.

- Expertise: search at Google and Microsoft, AI search, answer engine optimization, generative engine optimization, local SEO, structured data and entity mapping.
- Industry: medical aesthetics, injectables, med spa operations and marketing.
- Disclosure: Local AI Registry sells services to business owners, including Macy's if it claims this page. That does not change what this page says. Every fact carries its source.


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Macy's |
| --- | --- | --- | --- | --- |
| Macy's | LocalBusiness | #business | https://www.macys.com/stores/ma/boston/lafayette-city-center_31.html | Subject of this page |
| Boston, Massachusetts | City | #city | Nothing found | City Macy's is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the department stores in Boston, linked to the lists and towns around it.


### Lists

- Best department stores in Boston: https://localairegistry.com/leaderboards/ma/boston/department-store
- Best businesses in Boston: https://localairegistry.com/leaderboards/ma/boston


### Nearby

- /cambridge: https://localairegistry.com/leaderboards/ma/cambridge
- /newton: https://localairegistry.com/leaderboards/ma/newton
- /somerville: https://localairegistry.com/leaderboards/ma/somerville
- /brookline: https://localairegistry.com/leaderboards/ma/brookline
- /waltham: https://localairegistry.com/leaderboards/ma/waltham
- /wellesley: https://localairegistry.com/leaderboards/ma/wellesley


### Every list

- Every leaderboard in Massachusetts: https://localairegistry.com/leaderboards/ma


## Frequently asked questions


### What is AI search optimization for local business?

Getting a business named when a neighbor asks ChatGPT, Gemini, or Perplexity for a recommendation. Some call it AI SEO, some call it generative engine optimization. Traditional SEO fights for ten blue links; this fights for the one answer an assistant says out loud. The AI Score on this page measures the eight signals that drive it.


### What is Local AI Registry?

The public record of how AI sees local business. We score every business we list by one published method, we keep the questions people ask about it in one place, and we never sell rank. Looking up any business here is free.


### How does this page help a business get recommended by AI?

Assistants read public pages before they answer. This one states what the business does, what people ask about it, and what the Record answers, in one place a machine can read. Correcting what is wrong here changes what an assistant repeats next.


### Who writes the answers here?

Registry AI writes the first answer under every question, from the Record and the public sources named beneath it. Neighbors write the rest under pseudonyms. A registered owner can reply as the business, and their reply says so.


### I own Macy's. How do I fix something or rank higher?

Register the page. It is free, it takes about five minutes, and it lets you correct the Record and reply as the business. Nothing on this page is for sale, so the only thing that moves the score is the work.


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJs_rCyIJw44kRtr6LNJkpZ3w (accessed Aug 13, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Oct 4, 2026, https://localairegistry.com/methodology (accessed Sep 18, 2026)