Massachusetts General Hospital

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<title>Massachusetts General Hospital | Boston, MA · reviews &amp; AI Score · Local AI Registry</title>
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<meta property="og:title" content="Massachusetts General Hospital — Score 61/100 · Fair">
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          "name": "bad experiences at Massachusetts General, anyone?",
          "url": "https://localairegistry.com/biz/ma/boston/massachusetts-general-hospital-cambridge-st-boston-ma/q/the-reviews-look-glowing-what-are-the-real-complaints"
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          "name": "Massachusetts General Hospital",
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Sitemap: https://localairegistry.com/sitemap.xml

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# Local AI Registry

> The public record of what AI assistants say about local businesses. Every entry checked, scored, and kept current.

Local AI Registry is the editorial, never-sponsored record of what local
businesses are known for, and whether AI assistants actually recommend them.
We score every local business the same way and rank them: website, reviews,
AI visibility, and more. Eight signals, one number from 0 to 100. The heaviest
is whether AI can retrieve you at all.

## Read these first

- [Local AI Registry](https://localairegistry.com): AI assistants now decide which local business to recommend.
- [Methodology](https://localairegistry.com/methodology): Eight signals, one number from 0 to 100.
- [Leaderboards](https://localairegistry.com/leaderboards): Browse AI Score leaderboards by state, city, and category.
- [About](https://localairegistry.com/about): The honest record of who AI recommends.
- [Pricing](https://localairegistry.com/pricing): Four levels of presence, from a free registry entry to being the answer AI gives first in your market.
- [Journal](https://localairegistry.com/journal): How AI assistants decide which local businesses to recommend, and what owners can do about it.

## Business pages

- [Sitemap](https://localairegistry.com/sitemap.xml): Every business page on the registry, with the day each was last updated.
- Every business page has a markdown copy at its own address with `.md` on the end. The copy holds the same facts, marks and sources as the page, in the page's order: the photos with their captions, the team and their licenses, the reviews summary, and the questions locals asked with the replies. The page names it in its head and its HTTP `Link` header.

# Massachusetts General Hospital, Boston: a general hospital in Boston (2026 guide)

Source: Local AI Registry, https://localairegistry.com/biz/ma/boston/massachusetts-general-hospital-cambridge-st-boston-ma. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Fact-checked against 2 sources. Updated 2026-08-25. Owner review: not yet.

Canonical: https://localairegistry.com/biz/ma/boston/massachusetts-general-hospital-cambridge-st-boston-ma

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmt8o4gv8028dyev7fazb1wyh%2F0.jpg)
- ![Photo 2](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmt8o4gv8028dyev7fazb1wyh%2F1.jpg)
- ![Photo 3](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmt8o4gv8028dyev7fazb1wyh%2F2.jpg)
- ![Photo 4](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmt8o4gv8028dyev7fazb1wyh%2F3.jpg)
- ![Photo 5](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmt8o4gv8028dyev7fazb1wyh%2F4.jpg)


## In short

Massachusetts General Hospital, located at 275 Cambridge St in Boston, is a prominent healthcare institution with a rich history of serving patients. While many patients praise the expertise of the doctors, experiences can vary widely, with some expressing frustration over billing issues and long wait times for appointments. Despite its challenges, the hospital remains a critical resource for those in need of medical care, with a dedicated staff that has earned both loyalty and criticism from the community. With a rating of 3.4 from 88 reviews, it reflects the complexities of modern healthcare.

Every fact on this page carries one of three marks: Confirmed (from their website, Google Business Profile, review sites, licensing boards, or measured by Local AI Registry), Visitor submitted (added by a person, with a date and how they know), or AI guess (what AI engines like ChatGPT, Perplexity and Gemini are saying, not confirmed by anyone). Every mark points to a reference at the end of this page.


## Key facts

| Fact | Value |
| --- | --- |
| Type | General hospital |
| Address | 275 Cambridge St, Boston, MA 02114, USA |
| Hours | Mon to Sun Open 24 hours |
| Phone | (617) 726-8707 |
| Medical director | Nothing found |
| Rating | 3.4 across 88 reviews on Google |
| Known for | Massachusetts General Hospital is best known for its robust patient gateway services and specialized treatment for frozen shoulder, showcasing a commitment to accessible healthcare and effective rehabilitation. |
| Prices | Nothing found |
| Quietest time | Nothing found |
| Parking | Nothing found |
| Last verified | September 19, 2026, 10:48 AM |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 275 Cambridge St, Boston, MA 02114, USA | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Location info | Description | 275 Cambridge St, Boston, MA 02114 | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Location info | Hours | Mon to Sun Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Location info | Mondays | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Location info | Name | Massachusetts General Hospital | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Location info | Phone | (617) 726-8707 | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Hours | Monday | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Hours | Tuesday | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Hours | Wednesday | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Hours | Thursday | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Hours | Friday | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Hours | Saturday | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Hours | Sunday | Open 24 hours | Confirmed | Google Business Profile, checked Aug 25, 2026 |
| Services | Service | Cardiology | AI guess | Nothing found |
| Services | Service | Emergency care | AI guess | Nothing found |
| Services | Service | Inpatient services | AI guess | Nothing found |
| Services | Service | Laboratory services | AI guess | Nothing found |
| Services | Service | Neurology | AI guess | Nothing found |
| Services | Service | Oncology | AI guess | Nothing found |
| Services | Service | Orthopedics | AI guess | Nothing found |
| Services | Service | Outpatient services | AI guess | Nothing found |
| Services | Service | Pediatrics | AI guess | Nothing found |
| Services | Service | Pharmacy | AI guess | Nothing found |
| Services | Service | Radiology | AI guess | Nothing found |
| Services | Service | Surgery | AI guess | Nothing found |
| Links | Website | http://www.massgeneral.org/ | Confirmed | Google Business Profile, checked Aug 25, 2026 |


## Services and prices

These are the 12 services Massachusetts General offers, with the price where we have one and where it came from.

| Service | Price | Price mark | Price evidence | Service mark |
| --- | --- | --- | --- | --- |
| Cardiology | Nothing found | Nothing found | Nothing found | AI guess |
| Emergency care | Nothing found | Nothing found | Nothing found | AI guess |
| Inpatient services | Nothing found | Nothing found | Nothing found | AI guess |
| Laboratory services | Nothing found | Nothing found | Nothing found | AI guess |
| Neurology | Nothing found | Nothing found | Nothing found | AI guess |
| Oncology | Nothing found | Nothing found | Nothing found | AI guess |
| Orthopedics | Nothing found | Nothing found | Nothing found | AI guess |
| Outpatient services | Nothing found | Nothing found | Nothing found | AI guess |
| Pediatrics | Nothing found | Nothing found | Nothing found | AI guess |
| Pharmacy | Nothing found | Nothing found | Nothing found | AI guess |
| Radiology | Nothing found | Nothing found | Nothing found | AI guess |
| Surgery | Nothing found | Nothing found | Nothing found | AI guess |


### Known for

- Massachusetts General Hospital is best known for its robust patient gateway services and specialized treatment for frozen shoulder, showcasing a commitment to accessible healthcare and effective rehabilitation.


## The team

Nothing found


## Visiting Massachusetts General

Address: 275 Cambridge St, Boston, MA 02114, USA. Phone: (617) 726-8707. Hours: Mon to Sun Open 24 hours. (Confirmed, Google Business Profile, checked August 25, 2026 at 8:55 AM.)


### Location info from Google Business Profile

Business description, written by Massachusetts General on its Google Business Profile: "275 Cambridge St, Boston, MA 02114"


### When to go

Busy times not read yet, back on Scan Day.


### Parking and getting in

Nothing found


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Blank Street | Coffee shop | 1 min walk |
| Bitcoin Pizza - Beacon Hill | Pizza delivery | 1 min walk |
| Wing SZN | Chicken wings restaurant | 1 min walk |
| Wrap Nation | Restaurant | 1 min walk |
| Parkman St Garage | Parking garage | 1 min walk |
| Antonio's Cucina Italiano | Italian restaurant | 1 min walk |


## Reputation

3.4 average across 88 reviews: Google 25. (Confirmed, read August 25, 2026.)

While praised for critical care, MGH faces significant complaints about wait times and billing issues, impacting patient satisfaction. (AI guess, from 88 reviews.)


### What people like

- Competent and kind staff
- Exceptional care in critical situations
- Outstanding service in the Burn Center and Surgical Unit


### What people do not like

- Long waits in the emergency room
- Billing department errors
- Difficulty in scheduling appointments


### Press

No press story about Massachusetts General found yet.


### Awards

None named yet.


### Directories

Directory listings not read yet.


## Recent updates from Massachusetts General

Massachusetts General hasn't posted an update here yet.


## Questions people ask


### anything new from Massachusetts General lately?

No answer yet


### points or member pricing here, worth signing up?

No answer yet


### walk ins, or is it booked solid

No answer yet


### Booking here, how does it work?

No answer yet


### how do I reach this place to sort something out?

No answer yet


### do they do payment plans at Massachusetts General?

No answer yet


### Somewhere to park near Massachusetts General?

No answer yet


### what does Massachusetts General actually get right?

No answer yet


### genuinely, what is good about this one

No answer yet


### is Massachusetts General any better

No answer yet


### best general hospital in Boston

No answer yet


### Are the hours on Google right for Massachusetts General in Boston?

No answer yet


### going rate for hospitals locally, any idea

No answer yet


### does it hurt, and can you ask for numbing

No answer yet


### anywhere cheaper than Massachusetts General in Boston that is still good?

No answer yet


### medical staff here, or is it techs?

No answer yet


### bad experiences at Massachusetts General, anyone?

No answer yet


## What AI gets wrong about Massachusetts General

We ask ChatGPT, Perplexity and Gemini about Massachusetts General. These are the answers that disagree with the record.

ChatGPT and Perplexity, read by Local AI Registry on Sep 4, 2026. Gemini, read by Local AI Registry on Aug 25, 2026.

| Fact | What AI says | What the record says |
| --- | --- | --- |
| Address | Perplexity, read by Local AI Registry on Sep 4, 2026: 55 Fruit St | 275 Cambridge St, Boston, MA 02114, USA |


## The AI Score: 61 of 100

The AI Score measures how likely AI engines are to recommend a business, and how accurately. Boston general hospitals run 33 to 65. Fair starts at 45, good at 65. Massachusetts General scores 61, above the Boston average of 51. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Massachusetts General |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 50 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Fair |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 100 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Named in 3 of 3 answers that recommended anyone. |
| Reviews & response | 12 | 68 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 77 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 62 | Core Web Vitals at the 75th percentile, on a real phone. | Fair |
| Content freshness & schema | 5 | Not read yet | Crawl recency, intent alignment, valid JSON-LD, canonicals. | No reading has come back for this signal yet. |

Full method: https://localairegistry.com/methodology


## How AI decides what to tell you about a general hospital

When you ask ChatGPT, Gemini or Google for a med spa, the AI does not visit each business. It reads what is already written about it: the business website, its Google Business Profile, review sites like Yelp and RealSelf, news stories, licensing boards and directories like this one. Then it repeats what those sources agree on.

That is why AI gets small facts wrong. If Yelp says a place is open Mondays and the website says it is not, the AI has to pick one. The table above shows the answers that disagree with the record today.

The more sources agree, and the more specific they are, the more confidently AI recommends a business. A review that says "the nurse did half a syringe in my lips and it looks natural" is far more useful to an AI than one that says "great place."


## How to choose a general hospital in Massachusetts, with or without AI

A few checks take ten minutes and matter more than any rating. This is general information, not medical advice.

- Look up every injector. Doctors are listed by the Massachusetts medical board, and nurses and nurse practitioners by its nursing board. Both lookups are free.
- Ask who does the injections, and check that person's license.
- Ask for the price per unit of Botox and per syringe of filler, not per area.
- Read reviews that name a provider and a treatment. Vague praise is easy to fake.
- Check that the hours and phone number match on Google, Yelp and the website. Mismatches are how people end up at a locked door.
- Ask whether they dissolve filler and when they would tell you not to add more.


## How to read the marks on this page

- Confirmed (solid circle): from a known source. The business website, its Google Business Profile, review sites like Yelp, Healthgrades and RealSelf, a licensing board, or measured by Local AI Registry.
- Visitor submitted (hollow circle): added or corrected by a person, with the date and how they know, like a phone call or a visit.
- AI guess (hollow triangle): what AI engines are saying right now. Nobody has confirmed it.


## About the author

Steve Lee is the founder and CEO of Local AI Registry and sets its editorial standards. He is a former Google executive in Search and a former Microsoft executive, with more than 20 years in digital: search, local discovery, and how people find businesses online. He is based in Irvine.

- Expertise: search at Google and Microsoft, AI search, answer engine optimization, generative engine optimization, local SEO, structured data and entity mapping.
- Industry: medical aesthetics, injectables, med spa operations and marketing.
- Disclosure: Local AI Registry sells services to business owners, including Massachusetts General if it claims this page. That does not change what this page says. Every fact carries its source.


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Massachusetts General |
| --- | --- | --- | --- | --- |
| Massachusetts General Hospital | MedicalBusiness | #business | http://www.massgeneral.org/ | Subject of this page |
| Boston, Massachusetts | City | #city | Nothing found | City Massachusetts General is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the general hospitals in Boston, linked to the lists and towns around it.


### Lists

- Best general hospitals in Boston: https://localairegistry.com/leaderboards/ma/boston/general-hospital
- Best businesses in Boston: https://localairegistry.com/leaderboards/ma/boston


### Nearby

- /cambridge: https://localairegistry.com/leaderboards/ma/cambridge
- /newton: https://localairegistry.com/leaderboards/ma/newton
- /somerville: https://localairegistry.com/leaderboards/ma/somerville
- /brookline: https://localairegistry.com/leaderboards/ma/brookline
- /waltham: https://localairegistry.com/leaderboards/ma/waltham
- /wellesley: https://localairegistry.com/leaderboards/ma/wellesley


### Every list

- Every leaderboard in Massachusetts: https://localairegistry.com/leaderboards/ma


## Frequently asked questions


### What is AI search optimization for local business?

Getting a business named when a neighbor asks ChatGPT, Gemini, or Perplexity for a recommendation. Some call it AI SEO, some call it generative engine optimization. Traditional SEO fights for ten blue links; this fights for the one answer an assistant says out loud. The AI Score on this page measures the eight signals that drive it.


### What is Local AI Registry?

The public record of how AI sees local business. We score every business we list by one published method, we keep the questions people ask about it in one place, and we never sell rank. Looking up any business here is free.


### How does this page help a business get recommended by AI?

Assistants read public pages before they answer. This one states what the business does, what people ask about it, and what the Record answers, in one place a machine can read. Correcting what is wrong here changes what an assistant repeats next.


### Who writes the answers here?

Registry AI writes the first answer under every question, from the Record and the public sources named beneath it. Neighbors write the rest under pseudonyms. A registered owner can reply as the business, and their reply says so.


### I own Massachusetts General Hospital. How do I fix something or rank higher?

Register the page. It is free, it takes about five minutes, and it lets you correct the Record and reply as the business. Nothing on this page is for sale, so the only thing that moves the score is the work.


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJN6cMg5lw44kRIKVzRajNr_A (accessed Aug 25, 2026)
- [2] AI engine output: ChatGPT and Perplexity, read by Local AI Registry on Sep 4, 2026; Gemini, read by Local AI Registry on Aug 25, 2026, https://localairegistry.com/methodology (accessed Sep 19, 2026)