Eye Care Center
New England Eye Center - Wellesley
The public record of what AI assistants say about this business — the questions asked, the answers given, the omissions.
Free, no card. You get your fix list: every problem we found on this entry, the written steps to fix each one yourself, and how long each takes.
Strong is 80 or better. Under 40 is weak. Half of eye care centers in the registry score 40–59.
Verified July 16, 2026
What AI says about New.1
We ask the assistants the questions customers actually ask, and record what comes back — quoted verbatim, dated, with the capture kept as evidence.
ChatGPT
Not named
Asked “best eye care center in Wellesley Hills”
ChatGPT answered with other businesses. New England Eye Center - Wellesley was not mentioned.
Checked July 16, 2026
Gemini
Not named
Asked “best eye care center in Wellesley Hills”
Gemini answered with other businesses. New England Eye Center - Wellesley was not mentioned.
Checked July 16, 2026
Named by 0 of 2 assistants as of July 16, 2026.
Reputation
What they’re known for.2
Drawn from live Google search results — the searches this business surfaces for when people look nearby. What its customers say is a separate read, below.
New England Eye Center in Wellesley is best known for its skilled ophthalmologists like Dr. Susan Liang and Dr. Bommakanti, who provide exceptional eye care. However, patient experiences with office management and wait times have raised concerns.
What people keep saying.3
Every review this business has, read and distilled — the mood, the consistent praise, and the recurring complaints.
Customers report a mix of experiences at New England Eye Center - Wellesley, with some praising the care provided by Dr. Mary Hettler and Dr. Wu, while others express frustration over long wait times and poor communication. The atmosphere can feel chaotic, especially during busy periods, leading to dissatisfaction with the front desk staff.
Consistently praised
Recurring complaints
The bottom line: The center is noted for its skilled doctors but struggles significantly with wait times and customer service.
The score, explained
Why 24.4
Eight signals make up the AI Score. Weight is how much a signal counts; the score is how this entry measures on it. The same method for every business — never for sale.
98% of eye care centers in the registry outrank you — when AI is asked who to recommend, you're almost never the answer.
Scanned July 16, 2026
What’s holding this entry back: retrieval grounding and ai visibility — the signals dragging the score below where the rest of the record sits.
Read the full methodology
The facts
Today (Mon) · 8:00 AM – 5:00 PM
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
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Questions
About New England Eye Center - Wellesley.
What are the operating hours of New England Eye Center - Wellesley?
The clinic operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does New England Eye Center - Wellesley accept reservations?
The clinic does not require reservations for appointments.
What is New England Eye Center - Wellesley known for?
The clinic is known for providing exceptional eye care, particularly by Dr. Mary Hettler, who has received positive reviews for her knowledgeable and caring approach.
Is there parking available at New England Eye Center - Wellesley?
The clinic provides parking facilities for its patients, making it convenient for visitors.
What should I expect regarding wait times at New England Eye Center - Wellesley?
Patients have reported varying wait times, with some experiencing delays beyond their scheduled appointment times, so it is advisable to plan accordingly.
For business owners
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What AI says about you today
The answer ChatGPT and Perplexity give when someone asks for the best in your category and city. Named, or left out.
Your fix list
Every problem we found, one row at a time, each with the written steps to do it yourself and an honest estimate of how long it takes. Tick them off as you go.
Correct the details AI reads
Hours, phone, email, booking link, socials and photos. You change them, they publish to this entry as soon as you save. Name, description, category, website, services and address need a paid plan.
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