Cigna Healthcare

HTTP/2 200
content-type: text/html; charset=utf-8
link: <https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh>; rel="canonical", <https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh.md>; rel="alternate"; type="text/markdown", <https://localairegistry.com/llms.txt>; rel="describedby"

<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Cigna Healthcare | Independence, OH · reviews &amp; AI Score · Local AI Registry</title>
<meta name="description" content="Cigna is a corporate office in Independence, OH. It's rated 1.4 on Google from 33 reviews. Named by 0 of 1 AI assistants.">
<meta name="robots" content="index, follow">
<link rel="canonical" href="https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh">
<link rel="alternate" type="text/markdown" href="https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh.md">
<meta property="og:title" content="Cigna Healthcare · AI Score 24 of 100 · Poor">
<meta property="og:description" content="Cigna is a corporate office in Independence, OH. It's rated 1.4 on Google from 33 reviews. Named by 0 of 1 AI assistants.">
<meta property="og:url" content="https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh">
<meta property="og:site_name" content="Local AI Registry">
<meta property="og:type" content="website">
<meta name="twitter:card" content="summary_large_image">
<meta name="geo.position" content="41.3954658;-81.6565882">
<meta name="ICBM" content="41.3954658, -81.6565882">
<meta name="geo.region" content="US-OH">
<meta name="geo.placename" content="Independence">

{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "WebPage",
      "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#webpage",
      "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh",
      "name": "Cigna Healthcare, Independence: a corporate office in Independence (2026 guide)",
      "isPartOf": {
        "@id": "https://localairegistry.com/#website"
      },
      "about": {
        "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh"
      },
      "mainEntity": {
        "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh"
      },
      "breadcrumb": {
        "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#breadcrumb"
      },
      "hasPart": {
        "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#locals"
      },
      "datePublished": "2026-09-02",
      "dateModified": "2026-09-02",
      "speakable": {
        "@type": "SpeakableSpecification",
        "cssSelector": [
          "#ai-in-short",
          "#ai-key-facts"
        ]
      }
    },
    {
      "@type": "Article",
      "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#article",
      "headline": "Cigna Healthcare, Independence: a corporate office in Independence (2026 guide)",
      "author": {
        "@id": "https://localairegistry.com/team#steve-lee"
      },
      "publisher": {
        "@id": "https://localairegistry.com/#organization"
      },
      "datePublished": "2026-09-02",
      "dateModified": "2026-09-02",
      "about": {
        "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh"
      },
      "isPartOf": {
        "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#webpage"
      },
      "mainEntityOfPage": {
        "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#webpage"
      }
    },
    {
      "@type": "Person",
      "@id": "https://localairegistry.com/team#steve-lee",
      "name": "Steve Lee",
      "jobTitle": "Founder and CEO",
      "url": "https://localairegistry.com/team",
      "worksFor": {
        "@id": "https://localairegistry.com/#organization"
      }
    },
    {
      "@type": "Organization",
      "@id": "https://localairegistry.com/#organization",
      "name": "Local AI Registry",
      "alternateName": "LAIR",
      "url": "https://localairegistry.com/",
      "logo": "https://localairegistry.com/images/brand/logo-512.png"
    },
    {
      "@type": "LocalBusiness",
      "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh",
      "name": "Cigna Healthcare",
      "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh",
      "description": "Cigna Healthcare, located at 3 Summit Park Dr in Independence, Ohio, serves as a corporate office for one of the nation's largest health insurance providers. With a rating of 1.4 based on 33 reviews, it has garnered significant criticism for its customer service and coverage issues. Many customers express frustration over denied claims and difficulties navigating the automated phone system, which often complicates their attempts to resolve issues. While some have had positive interactions with individual representatives, the overall sentiment reflects a deep dissatisfaction with the company's responsiveness and support.",
      "sameAs": [
        "https://www.cigna.com/",
        "https://www.google.com/maps/place/?q=place_id:ChIJHe4hOMjlMIgRYsziWl3sp-Q"
      ],
      "hasMap": "https://www.google.com/maps/place/?q=place_id:ChIJHe4hOMjlMIgRYsziWl3sp-Q",
      "geo": {
        "@type": "GeoCoordinates",
        "latitude": 41.3954658,
        "longitude": -81.6565882
      },
      "aggregateRating": {
        "@type": "AggregateRating",
        "ratingValue": 1.4,
        "reviewCount": 33,
        "bestRating": 5
      },
      "telephone": "(800) 244-6224",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "3 Summit Park Dr #250, Independence, OH 44131, USA",
        "addressLocality": "Independence",
        "addressRegion": "OH",
        "postalCode": "44131",
        "addressCountry": "US"
      },
      "openingHoursSpecification": [
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": "https://schema.org/Monday",
          "opens": "09:00",
          "closes": "17:00"
        },
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": "https://schema.org/Tuesday",
          "opens": "09:00",
          "closes": "17:00"
        },
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": "https://schema.org/Wednesday",
          "opens": "09:00",
          "closes": "17:00"
        },
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": "https://schema.org/Thursday",
          "opens": "09:00",
          "closes": "17:00"
        },
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": "https://schema.org/Friday",
          "opens": "09:00",
          "closes": "17:00"
        }
      ],
      "areaServed": {
        "@type": "City",
        "name": "Independence"
      },
      "knowsAbout": [
        "Brokers",
        "Employers",
        "Espa ol",
        "Open enrollment vs special enrollment",
        "See all topics"
      ]
    },
    {
      "@type": "FAQPage",
      "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#faq",
      "mainEntity": [
        {
          "@type": "Question",
          "name": "What is AI search optimization for local business?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Getting a business named when a neighbor asks ChatGPT, Gemini, or Perplexity for a recommendation. Some call it AI SEO, some call it generative engine optimization. Traditional SEO fights for ten blue links; this fights for the one answer an assistant says out loud. The AI Score on this page measures the eight signals that drive it."
          }
        },
        {
          "@type": "Question",
          "name": "What is Local AI Registry?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "The public record of how AI sees local business. We score every business we list by one published method, we keep the questions people ask about it in one place, and we never sell rank. Looking up any business here is free."
          }
        },
        {
          "@type": "Question",
          "name": "How does this page help a business get recommended by AI?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Assistants read public pages before they answer. This one states what the business does, what people ask about it, and what the Record answers, in one place a machine can read. Correcting what is wrong here changes what an assistant repeats next."
          }
        },
        {
          "@type": "Question",
          "name": "Who writes the answers here?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Registry AI writes the first answer under every question, from the Record and the public sources named beneath it. Neighbors write the rest under pseudonyms. A registered owner can reply as the business, and their reply says so."
          }
        },
        {
          "@type": "Question",
          "name": "I own Cigna Healthcare. How do I fix something or rank higher?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Register the page. It is free, it takes about five minutes, and it lets you correct the Record and reply as the business. Nothing on this page is for sale, so the only thing that moves the score is the work."
          }
        }
      ]
    },
    {
      "@type": "ItemList",
      "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#locals",
      "name": "Questions people ask",
      "numberOfItems": 16,
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "what else is on Summit Park around Cigna?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-is-around-cigna-healthcare-on-summit-park"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "opening hours at Cigna in Independence, what are they these days?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-are-the-business-hours-and-which-days-are-they-closed"
        },
        {
          "@type": "ListItem",
          "position": 3,
          "name": "bad experiences at Cigna, anyone?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/the-reviews-look-glowing-what-are-the-real-complaints"
        },
        {
          "@type": "ListItem",
          "position": 4,
          "name": "Do they post anywhere?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-has-cigna-healthcare-been-posting-lately"
        },
        {
          "@type": "ListItem",
          "position": 5,
          "name": "is Independence expensive for this, or is it just here",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/is-there-anywhere-cheaper-than-cigna-healthcare-in-independence-that-is"
        },
        {
          "@type": "ListItem",
          "position": 6,
          "name": "the good stuff about this place, what is it?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-do-people-actually-like-about-cigna-healthcare"
        },
        {
          "@type": "ListItem",
          "position": 7,
          "name": "Whereabouts is this place?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-is-the-address-of-the-business"
        },
        {
          "@type": "ListItem",
          "position": 8,
          "name": "ballpark before I book, what am I looking at",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-does-a-corporate-office-actually-cost-in-independence"
        },
        {
          "@type": "ListItem",
          "position": 9,
          "name": "Worth the hype at Cigna?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-do-customers-consistently-mention-in-their-reviews-about-the"
        },
        {
          "@type": "ListItem",
          "position": 10,
          "name": "best corporate office in Independence",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/best-corporate-office-in-independence"
        },
        {
          "@type": "ListItem",
          "position": 11,
          "name": "how do I reach Cigna to sort something out?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/how-can-customers-get-in-touch-with-the-business-and-arrange-a-visit"
        },
        {
          "@type": "ListItem",
          "position": 12,
          "name": "discounts for coming back, is that a thing",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/does-cigna-healthcare-take-rewards-points-or-membership-pricing"
        },
        {
          "@type": "ListItem",
          "position": 13,
          "name": "anyone been on a Saturday, were they trading",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/is-cigna-healthcare-open-on-saturdays"
        },
        {
          "@type": "ListItem",
          "position": 14,
          "name": "cancellation list here, is there one",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/does-cigna-healthcare-ever-have-last-minute-openings"
        },
        {
          "@type": "ListItem",
          "position": 15,
          "name": "picking between the two, is Office Building the safer bet?",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/cigna-healthcare-or-the-flaming-candle-corporate-office-for-dental"
        },
        {
          "@type": "ListItem",
          "position": 16,
          "name": "walking in for a first visit, what happens",
          "url": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh/q/what-should-i-know-before-a-first-visit-at-cigna-healthcare"
        }
      ]
    },
    {
      "@type": "BreadcrumbList",
      "@id": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh#breadcrumb",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Independence, OH",
          "item": "https://localairegistry.com/leaderboards/oh/independence"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Corporate offices",
          "item": "https://localairegistry.com/leaderboards/oh/independence/corporate-office"
        },
        {
          "@type": "ListItem",
          "position": 3,
          "name": "Cigna Healthcare",
          "item": "https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh"
        }
      ]
    }
  ]
}

User-Agent: *
Allow: /
Allow: /_next/static/
Allow: /_next/image
Disallow: /api/
Disallow: /_next/data/

User-Agent: GPTBot
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: OAI-SearchBot
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: ChatGPT-User
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: ClaudeBot
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: Claude-SearchBot
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: Claude-User
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: PerplexityBot
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: Perplexity-User
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: Google-Extended
Allow: /
Disallow: /api/
Disallow: /_next/data/

User-Agent: Applebot-Extended
Allow: /
Disallow: /api/
Disallow: /_next/data/

Sitemap: https://localairegistry.com/sitemap.xml

<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9">
  <url>
    <loc>https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh</loc>
    <lastmod>2026-09-02T21:05:48.781Z</lastmod>
    <changefreq>weekly</changefreq>
    <priority>0.8</priority>
  </url>
  <url>
    <loc>https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh.md</loc>
    <lastmod>2026-09-02T21:05:48.781Z</lastmod>
    <changefreq>weekly</changefreq>
    <priority>0.8</priority>
  </url>
</urlset>

# Local AI Registry

> The public record of what AI assistants say about local businesses. Every entry checked, scored, and kept current.

Local AI Registry is the editorial, never-sponsored record of what local
businesses are known for, and whether AI assistants actually recommend them.
We score every local business the same way and rank them: website, reviews,
AI visibility, and more. Eight signals, one number from 0 to 100. The heaviest
is whether AI can retrieve you at all.

## Read these first

- [Local AI Registry](https://localairegistry.com): AI assistants now decide which local business to recommend.
- [Methodology](https://localairegistry.com/methodology): Eight signals, one number from 0 to 100.
- [Leaderboards](https://localairegistry.com/leaderboards): Browse AI Score leaderboards by state, city, and category.
- [About](https://localairegistry.com/about): The honest record of who AI recommends.
- [Pricing](https://localairegistry.com/pricing): Four levels of presence, from a free registry entry to being the answer AI gives first in your market.
- [Journal](https://localairegistry.com/journal): How AI assistants decide which local businesses to recommend, and what owners can do about it.

## Business pages

- [Sitemap](https://localairegistry.com/sitemap.xml): Every business page on the registry, with the day each was last updated.
- Every business page has a markdown copy at its own address with `.md` on the end. The copy holds the same facts, marks and sources as the page, in the page's order: the photos with their captions, the team and their licenses, the reviews summary, and the questions locals asked with the replies. The page names it in its head and its HTTP `Link` header.

# Cigna Healthcare, Independence: a corporate office in Independence (2026 guide)

Source: Local AI Registry, https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Fact-checked against 6 sources. Updated 2026-09-02. Owner review: not yet.

Canonical: https://localairegistry.com/biz/oh/independence/cigna-healthcare-independence-oh

## In short

Cigna Healthcare is a corporate office in Independence, OH. Its AI Score is 24 of 100, which is poor.

Every fact on this page carries one of three marks: Confirmed (from their website, Google Business Profile, review sites, licensing boards, or measured by Local AI Registry), Visitor submitted (added by a person, with a date and how they know), or AI guess (what AI engines like ChatGPT are saying, not confirmed by anyone). Every mark points to a reference at the end of this page.


## Key facts

| Fact | Value |
| --- | --- |
| Type | Corporate office |
| Address | 3 Summit Park Dr #250, Independence, OH 44131, USA |
| Hours | Mon to Fri 9 AM to 5 PM · Closed Sat to Sun |
| Phone | (800) 244-6224 |
| Owner | Nothing found |
| Rating | 1.4 across 33 reviews on Google |
| Known for | Cigna Healthcare is primarily known for its dental insurance offerings, but it struggles with customer service and claim processing, leading to widespread dissatisfaction among users. |
| Prices | Nothing found |
| Quietest time | Nothing found |
| Parking | Nothing found |
| Last verified | September 19, 2026, 2:54 PM |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 3 Summit Park Dr #250, Independence, OH 44131, USA | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Location info | Description | 3 Summit Park Dr #250, Independence, OH 44131 | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Location info | Hours | Mon to Fri 9:00 AM to 5:00 PM · Sat to Sun Closed | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Location info | Name | Cigna Healthcare | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Location info | Phone | (800) 244-6224 | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Hours | Monday | 9:00 AM to 5:00 PM | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Hours | Tuesday | 9:00 AM to 5:00 PM | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Hours | Wednesday | 9:00 AM to 5:00 PM | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Hours | Thursday | 9:00 AM to 5:00 PM | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Hours | Friday | 9:00 AM to 5:00 PM | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Hours | Saturday | Closed | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Hours | Sunday | Closed | Confirmed | Google Business Profile, checked Sep 2, 2026 |
| Services | Service | Brokers | Confirmed | Business website, checked Sep 19, 2026 |
| Services | Service | Employers | Confirmed | Business website, checked Sep 19, 2026 |
| Services | Service | Espa ol | Confirmed | Business website, checked Sep 19, 2026 |
| Services | Service | Open enrollment vs special enrollment | Confirmed | Business website, checked Sep 19, 2026 |
| Services | Service | See all topics | Confirmed | Business website, checked Sep 19, 2026 |
| Links | Website | https://www.cigna.com/ | Confirmed | Google Business Profile, checked Sep 2, 2026 |


## Services and prices

These are the 5 services Cigna offers, with the price where we have one and where it came from.

| Service | Price | Price mark | Price evidence | Service mark |
| --- | --- | --- | --- | --- |
| Brokers |  |  |  | Confirmed |
| Employers |  |  |  | Confirmed |
| Open enrollment vs special enrollment |  |  |  | Confirmed |
| See all topics |  |  |  | Confirmed |
| Espa ol |  |  |  | Confirmed |


### Known for

Cigna Healthcare is primarily known for its dental insurance offerings, but it struggles with customer service and claim processing, leading to widespread dissatisfaction among users.


## The team

Nothing found


## Visiting Cigna

Address: 3 Summit Park Dr #250, Independence, OH 44131, USA. Phone: (800) 244-6224. Hours: Mon to Fri 9 AM to 5 PM · Closed Sat to Sun. (Confirmed, Google Business Profile, checked September 2, 2026 at 5:04 PM.)


### Location info from Google Business Profile

Business description, written by Cigna on its Google Business Profile: "3 Summit Park Dr #250, Independence, OH 44131"


### When to go

Busy times not read yet, back on Scan Day.


### Parking and getting in

Nothing found


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Summit Restaurant & Deli | Cafe | 1 min walk |
| Gran Fiesta Mexican Restaurant | Restaurant | 2 min walk |
| Rockside Rd & Summit Park Dr | Bus stop | 3 min walk |
| Rockside Rd & West Creek Rd | Bus stop | 4 min walk |
| 4807 Rockside Rd | Bus stop | 5 min walk |
| Crown Cafe | Coffee shop | 5 min walk |


## Reputation

1.4 average across 33 reviews: Google 25. (Confirmed, read September 2, 2026.)

Cigna Healthcare struggles with customer service efficiency and claim coverage, leaving many customers dissatisfied. (AI guess, from 33 reviews.)


### What people like

- Patient and knowledgeable customer service


### What people do not like

- Long wait times to speak with a representative
- Automated system difficult to navigate
- Claims denied despite pre-authorization
- Poor communication regarding coverage


### Press

No press story about Cigna found yet.


### Awards

None named yet.


### Directories

Directory listings not read yet.


## Recent updates from Cigna

Cigna hasn't posted an update here yet.


## Questions people ask


### what else is on Summit Park around Cigna?

No answer yet


### opening hours at Cigna in Independence, what are they these days?

No answer yet


### bad experiences at Cigna, anyone?

No answer yet


### Do they post anywhere?

No answer yet


### is Independence expensive for this, or is it just here

No answer yet


### the good stuff about this place, what is it?

No answer yet


### Whereabouts is this place?

No answer yet


### ballpark before I book, what am I looking at

No answer yet


### Worth the hype at Cigna?

No answer yet


### best corporate office in Independence

No answer yet


### how do I reach Cigna to sort something out?

No answer yet


### discounts for coming back, is that a thing

No answer yet


### anyone been on a Saturday, were they trading

No answer yet


### cancellation list here, is there one

No answer yet


### picking between the two, is Office Building the safer bet?

No answer yet


### walking in for a first visit, what happens

No answer yet


## What AI gets wrong about Cigna

We ask ChatGPT about Cigna. These are the answers that disagree with the record.

ChatGPT, read by Local AI Registry on Sep 2, 2026.

No capture has disagreed with the record yet.


## The AI Score: 24 of 100

The AI Score measures how likely AI engines are to recommend a business, and how accurately. Independence corporate offices run 22 to 24. Fair starts at 45, good at 65. Cigna scores 24, level with the Independence average. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Cigna |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 0 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Nobody at all was recommended in the 1 answer we hold, so there is nothing to score. |
| Reviews & response | 12 | 49 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Fair |
| Backlink & citation authority | 8 | 71 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 79 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | Not read yet | Core Web Vitals at the 75th percentile, on a real phone. | No reading has come back for this signal yet. |
| Content freshness & schema | 5 | 84 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |

Full method: https://localairegistry.com/methodology


## How AI decides what to tell you about a corporate office

When you ask ChatGPT, Gemini or Google about a local business, the AI doesn't visit it. It reads what's already written about it: the business's website, its Google Business Profile, review sites, news stories and directories like this one. Then it repeats what those sources agree on.

That's why AI gets small facts wrong. If Yelp says a place is open Mondays and the website says it isn't, the AI has to pick one. The table above shows the answers that disagree with the record today.

The more sources agree, and the more specific they are, the more confidently AI recommends a business. A review that names who helped and what they did tells an AI far more than one that says "great place."


## How to choose a corporate office in Ohio, with or without AI

A few checks take ten minutes and tell you more than any rating.

- Check that the hours and phone number match on Google, Yelp and the business's own website. Mismatches are how people end up at a locked door.
- Read reviews that name a person and what they did. Vague praise is easy to fake.
- Look for recent reviews and recent posts. A page nobody has touched in a year may not match the business today.
- Ask for the price before you go, and ask what it includes.
- Where the work needs a license, ask whose license it is and look it up with Ohio.


## How to read the marks on this page

- Confirmed (solid circle): from a known source. The business website, its Google Business Profile, review sites like Yelp, Healthgrades and RealSelf, a licensing board, or measured by Local AI Registry.
- Visitor submitted (hollow circle): added or corrected by a person, with the date and how they know, like a phone call or a visit.
- AI guess (hollow triangle): what AI engines are saying right now. Nobody has confirmed it.


## About the author

Steve Lee is the founder and CEO of Local AI Registry and sets its editorial standards. He is a former Google executive in Search and a former Microsoft executive, with more than 20 years in digital: search, local discovery, and how people find businesses online. He is based in Irvine.

- Expertise: search at Google and Microsoft, AI search, answer engine optimization, generative engine optimization, local SEO, structured data and entity mapping.
- Industry: medical aesthetics, injectables, med spa operations and marketing.
- Disclosure: Local AI Registry sells services to business owners, including Cigna if it claims this page. That does not change what this page says. Every fact carries its source.


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Cigna |
| --- | --- | --- | --- | --- |
| Cigna Healthcare | LocalBusiness | #business | https://www.cigna.com/ | Subject of this page |
| Independence, Ohio | City | #city | Nothing found | City Cigna is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the corporate offices in Independence, linked to the lists and towns around it.


### Lists

- Best corporate offices in Independence: https://localairegistry.com/leaderboards/oh/independence/corporate-office
- Best businesses in Independence: https://localairegistry.com/leaderboards/oh/independence


### Nearby

- /columbus: https://localairegistry.com/leaderboards/oh/columbus
- /cleveland: https://localairegistry.com/leaderboards/oh/cleveland
- /toledo: https://localairegistry.com/leaderboards/oh/toledo
- /grove-city: https://localairegistry.com/leaderboards/oh/grove-city
- /gahanna: https://localairegistry.com/leaderboards/oh/gahanna
- /dublin: https://localairegistry.com/leaderboards/oh/dublin


### Every list

- Every leaderboard in Ohio: https://localairegistry.com/leaderboards/oh


## Frequently asked questions


### What is AI search optimization for local business?

Getting a business named when a neighbor asks ChatGPT, Gemini, or Perplexity for a recommendation. Some call it AI SEO, some call it generative engine optimization. Traditional SEO fights for ten blue links; this fights for the one answer an assistant says out loud. The AI Score on this page measures the eight signals that drive it.


### What is Local AI Registry?

The public record of how AI sees local business. We score every business we list by one published method, we keep the questions people ask about it in one place, and we never sell rank. Looking up any business here is free.


### How does this page help a business get recommended by AI?

Assistants read public pages before they answer. This one states what the business does, what people ask about it, and what the Record answers, in one place a machine can read. Correcting what is wrong here changes what an assistant repeats next.


### Who writes the answers here?

Registry AI writes the first answer under every question, from the Record and the public sources named beneath it. Neighbors write the rest under pseudonyms. A registered owner can reply as the business, and their reply says so.


### I own Cigna Healthcare. How do I fix something or rank higher?

Register the page. It is free, it takes about five minutes, and it lets you correct the Record and reply as the business. Nothing on this page is for sale, so the only thing that moves the score is the work.


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJHe4hOMjlMIgRYsziWl3sp-Q (accessed Sep 2, 2026)
- [2] cigna.com, https://www.cigna.com/brokers (accessed Sep 19, 2026)
- [3] cigna.com, https://www.cigna.com/employers (accessed Sep 19, 2026)
- [4] cigna.com, https://www.cigna.com/es-us (accessed Sep 19, 2026)
- [5] cigna.com, https://www.cigna.com/knowledge-center/open-enrollment-special-enrollment (accessed Sep 19, 2026)
- [6] cigna.com, https://www.cigna.com/knowledge-center (accessed Sep 19, 2026)