Eye Care Center
Excel Eye Center
The public record of what AI assistants say about this business — the questions asked, the answers given, the omissions.
Free, no card. You get your fix list: every problem we found on this entry, the written steps to fix each one yourself, and how long each takes.
Strong is 80 or better. Under 40 is weak. Half of eye care centers in the registry score 40–59.
Verified July 18, 2026
What AI says about Excel.1
We ask the assistants the questions customers actually ask, and record what comes back — quoted verbatim, dated, with the capture kept as evidence.
ChatGPT
Not named
Asked “best eye care center in Provo”
ChatGPT answered with other businesses. Excel Eye Center was not mentioned.
Checked July 16, 2026
Perplexity
Named ✓
Asked “best eye care center in Provo”
“Completed 2 steps Excel Eye Center 4.6 Utah Valley Eye Center 4.9 Moran Eye Center at Parkway Health Center 3.5 Slate Canyon Eye Care 4.9 Rocky Mountain University Eye Institute 4.9 Insight Eye Care 4.3 Utah Valley Vision”
Checked July 18, 2026
Gemini
Not named
Asked “best eye care center in Provo”
Gemini answered with other businesses. Excel Eye Center was not mentioned.
Checked July 16, 2026
Named by 1 of 3 assistants as of July 18, 2026.
Reputation
What they’re known for.2
Drawn from live Google search results — the searches this business surfaces for when people look nearby. What its customers say is a separate read, below.
Excel Eye Center is best known for its attentive optometry services, where patients receive comprehensive eye exams and personalized attention from experienced staff.
What people keep saying.3
Every review this business has, read and distilled — the mood, the consistent praise, and the recurring complaints.
Excel Eye Center in Provo has a mixed reputation among customers. While some praise the expertise and attentiveness of doctors like Dr. Hansen and Dr. Schmutz, others report significant issues with billing practices and customer service. Patients appreciate the thoroughness of their eye exams, but many express frustration over unexpected charges and poor communication from staff.
Consistently praised
Recurring complaints
The bottom line: Excel Eye Center is known for skilled doctors but faces criticism for billing transparency and customer service issues.
The score, explained
Why 63.4
Eight signals make up the AI Score. Weight is how much a signal counts; the score is how this entry measures on it. The same method for every business — never for sale.
Higher than 85% of eye care centers in the registry.
Scanned July 18, 2026
What’s holding this entry back: off-property attestation and ai visibility — the signals dragging the score below where the rest of the record sits.
Read the full methodologyStanding
Where the entry ranks.
The facts
Today (Mon) · 8:00 AM – 5:00 PM
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Typically busiest — Tuesday
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Questions
About Excel Eye Center.
What are the operating hours of Excel Eye Center?
The clinic operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Excel Eye Center accept reservations?
The clinic does not require reservations for appointments.
What is Excel Eye Center known for?
The clinic is known for its compassionate staff and thorough eye examinations, with many patients praising the expertise of their doctors.
Is there parking available at Excel Eye Center?
Yes, there is parking available at the clinic for patients visiting for their appointments.
What special features does Excel Eye Center offer?
The clinic is recognized for its attentive staff who take the time to address patient concerns and provide personalized care during eye exams.
For business owners
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What AI says about you today
The answer ChatGPT and Perplexity give when someone asks for the best in your category and city. Named, or left out.
Your fix list
Every problem we found, one row at a time, each with the written steps to do it yourself and an honest estimate of how long it takes. Tick them off as you go.
Correct the details AI reads
Hours, phone, email, booking link, socials and photos. You change them, they publish to this entry as soon as you save. Name, description, category, website, services and address need a paid plan.
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