Macy's

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# Macy's, San Mateo CA: Reviews

Source: Local AI Registry, https://localairegistry.com/biz/ca/san-mateo/macy-s-san-mateo-ca. Free to reuse with a link back.

By Steve Lee, founder and CEO of Local AI Registry. Updated 2026-09-14.

Canonical: https://localairegistry.com/biz/ca/san-mateo/macy-s-san-mateo-ca

## Photos

- ![Photo 1](https://localairegistry.com/api/photo?src=https%3A%2F%2Fseoaesthetic-assets.sfo3.cdn.digitaloceanspaces.com%2Fphotos%2Fcmu18wmd30ji6yexvm22axm38%2F0.jpg)
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## In short

Macy's is a department store in San Mateo, CA. Its AI Score is 36 of 100, which is poor.

What each mark on this page means: https://localairegistry.com/methodology#marks


## Key facts

| Fact | Value |
| --- | --- |
| Type | Department store |
| Address | 115 Hillsdale Mall, San Mateo, CA 94403, USA |
| Hours | Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM |
| Phone | (650) 341-3333 |
| Rating | 4.2 across 1,736 reviews on Google |
| Quietest time | Tuesday |
| Updated | September 14, 2026 |


## All the details

Every row is something the owner can add or correct. Each one is marked Confirmed, Visitor submitted or AI guess, with where it came from.

| Group | Fact | Value | Mark | Evidence |
| --- | --- | --- | --- | --- |
| Location info | Address | 115 Hillsdale Mall, San Mateo, CA 94403, USA | Confirmed | Google Business Profile |
| Location info | Description | Department store chain providing brand-name clothing, accessories, home furnishings & housewares. | Confirmed | Google Business Profile |
| Location info | Hours | Mon to Thu 10:00 AM to 9:00 PM · Fri to Sat 10:00 AM to 10:00 PM · Sun 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Location info | Name | Macy's | Confirmed | Google Business Profile |
| Location info | Phone | (650) 341-3333 | Confirmed | Google Business Profile |
| Hours | Monday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Tuesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Wednesday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Thursday | 10:00 AM to 9:00 PM | Confirmed | Google Business Profile |
| Hours | Friday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile |
| Hours | Saturday | 10:00 AM to 10:00 PM | Confirmed | Google Business Profile |
| Hours | Sunday | 11:00 AM to 8:00 PM | Confirmed | Google Business Profile |
| Services | Service | Accessories sales | AI guess |  |
| Services | Service | Clothing sales | AI guess |  |
| Services | Service | Home furnishings sales | AI guess |  |
| Services | Service | Housewares sales | AI guess |  |
| Links | Website | https://www.macys.com/stores/ca/sanmateo/hillsdale-shopping-center_429.html | Confirmed | Google Business Profile |


## Services and prices

Add your services so AI can say what you offer


### Known for

Share your review link so AI can say what you're known for


## The team

Add your team so AI can name who works here


## Visiting Macy's

Address: 115 Hillsdale Mall, San Mateo, CA 94403, USA. Phone: (650) 341-3333. Hours: Mon to Thu 10 AM to 9 PM · Fri to Sat 10 AM to 10 PM · Sun 11 AM to 8 PM. (Confirmed, Google Business Profile.)


### Location info from Google Business Profile

From Google Business Profile: "Department store chain providing brand-name clothing, accessories, home furnishings & housewares."


### When to go

Quietest day: Tuesday. Busiest day: Saturday. From the popular times on its Google listing.


### Parking and getting in

Add your parking so AI can tell people where to park

Add how to find your door so AI can walk people in


### Nearby

| Place | Type | Distance |
| --- | --- | --- |
| Starbucks Coffee Company | Coffee shop | 1 min walk |
| Wetzel's Pretzels | Fast food restaurant | 1 min walk |
| Sandbox VR | Amusement center | 1 min walk |
| Mrs. Fields | Bakery | 2 min walk |
| Hillsdale Parking (California Parking) | Parking garage | 2 min walk |
| Andersen Bakery | Bakery | 2 min walk |


## Reputation

4.2 average across 1,736 reviews: Google 1,736. (Confirmed, read September 14, 2026.)

 (AI guess, from 1,736 reviews.)


### What people like

- Well-organized store layout


### What people do not like

- Long waits at checkout
- Unresponsive or rude staff
- Delivery issues and poor customer service


### Press

Add a press story so AI can say who's written about you


### Awards

Add an award so AI can name it


### Directories

Listed on 1 of the 23 directories we checked.

| Directory | Listed |
| --- | --- |
| Alignable | Not listed |
| Angi | Not listed |
| Apple Maps | Not listed |
| BBB | Not listed |
| Birdeye | Not listed |
| Brownbook | Not listed |
| Chamber of Commerce | Not listed |
| Cylex | Not listed |
| DexKnows | Not listed |
| Facebook | Not listed |
| Foursquare | Not listed |
| Hotfrog | Not listed |
| Manta | Not listed |
| MapQuest | Not listed |
| MerchantCircle | Not listed |
| Nextdoor | Not listed |
| Superpages | Not listed |
| Thumbtack | Not listed |
| Trustpilot | Not listed |
| Tupalo | Not listed |
| Yellowbook | Not listed |
| Yellow Pages | Not listed |
| Yelp | Listed |


## Questions people ask


### bad experiences here, anyone?


### where exactly is Macy's?


### cancellation list here, is there one


### ballpark before I book, what am I looking at


### What do shoppers most often mention buying here?


### best department store in San Mateo


### first visit at Macy's, what do I need to bring?


### is San Mateo expensive for this, or is it just here


### membership, worth it or not


### lunch near Hillsdale Mall, what is good


### which one for Homeware and Clothing Selection, Macy's or Nordstrom?


### worth it or not, what do the regulars say


### last update from here was when?


### what time does Macy's in San Mateo actually open?


### Busiest day at Macy's, anyone know?


## The AI Score: 36 of 100

It measures how likely AI engines are to recommend a business, and how accurately. San Mateo department stores run 26 to 44. Fair starts at 45, good at 65. Macy's scores 36, above the San Mateo average of 34. The same method scores every business on the registry.

| Signal | Weight | Score | What it measures | Macy's |
| --- | --- | --- | --- | --- |
| Retrieval grounding | 26 | 25 | Whether you appear in the ranked results AI retrieves and cites: AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on. | Poor |
| Off-property attestation | 20 | 40 | Volume and consistency of what others say about you: YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability. | Poor |
| AI visibility | 14 | 0 | Whether ChatGPT, Gemini, Perplexity, and AI Overviews name you, and whether they name you for the right service. | Poor |
| Reviews & response | 12 | 84 | The star average is only one input. We also read volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim. | Good |
| Backlink & citation authority | 8 | 70 | Domain authority and editorial quality of the sources that attest to you. | Good |
| Google Business Profile | 8 | 90 | Required and recommended fields; update cadence. The listing AI pulls from first. | Good |
| Speed & mobile | 7 | 45 | Core Web Vitals at the 75th percentile, on a real phone. | Fair |
| Content freshness & schema | 5 | 80 | Crawl recency, intent alignment, valid JSON-LD, canonicals. | Good |

Full method: https://localairegistry.com/methodology

How AI decides what to say about a department store: https://localairegistry.com/methodology#how-ai-decides-local-business. What to check before you choose one: https://localairegistry.com/methodology#how-to-choose-local-business


## Entity map

Every person, place, organization and treatment named on this page, with a stable ID and a public reference. The JSON-LD below connects them to each other.

| Entity | Type | ID on this page | Same as | Relationship to Macy's |
| --- | --- | --- | --- | --- |
| Macy's | LocalBusiness | #business | https://www.macys.com/stores/ca/sanmateo/hillsdale-shopping-center_429.html | Subject of this page |
| San Mateo, California | City | #city |  | City Macy's is in |
| Local AI Registry | Organization | #publisher | https://localairegistry.com | Publisher of this page |
| Steve Lee | Person | #author | https://localairegistry.com/team/steve-lee | Author of this page |


## Topical map

Where this page sits in the registry. It's one profile among the department stores in San Mateo, linked to the lists and towns around it.


### Lists

- Best department stores in San Mateo: https://localairegistry.com/leaderboards/ca/san-mateo/department-store
- Best businesses in San Mateo: https://localairegistry.com/leaderboards/ca/san-mateo


### Nearby

- /san-jose: https://localairegistry.com/leaderboards/ca/san-jose
- /los-angeles: https://localairegistry.com/leaderboards/ca/los-angeles
- /san-francisco: https://localairegistry.com/leaderboards/ca/san-francisco
- /san-diego: https://localairegistry.com/leaderboards/ca/san-diego
- /irvine: https://localairegistry.com/leaderboards/ca/irvine
- /mountain-view: https://localairegistry.com/leaderboards/ca/mountain-view


### Every list

- Every leaderboard in California: https://localairegistry.com/leaderboards/ca


## References


### Sources cited

- [1] Google Business Profile, https://www.google.com/maps/place/?q=place_id:ChIJ90KMPQOfj4ARXFud9kG-AAg (accessed Sep 14, 2026)
- [2] AI engine output: ChatGPT and Gemini, read by Local AI Registry on Sep 20, 2026, https://localairegistry.com/methodology (accessed Sep 20, 2026)