Local AI Registry

Shipping And Mailing Service

The UPS Store

The public record of what AI assistants say about this business — the questions asked, the answers given, the omissions.

1089 Commonwealth Ave

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64/100
Mixed

Strong is 80 or better. Under 40 is weak. Half of shipping and mailing services in Boston score 41–64.

Verified August 13, 2026

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The UPS Store — Boston, Massachusetts
The UPS Store · 1089 Commonwealth Ave

What AI says about The.1

We ask the assistants the questions customers actually ask, and record what comes back — quoted verbatim, dated, with the capture kept as evidence.

ChatGPT

Not named

Asked “best shipping and mailing service in Boston”

ChatGPT answered with other businesses. The UPS Store was not mentioned.

Checked August 13, 2026

Gemini

Named ✓

Asked “best shipping and mailing service in Boston”

“For Specialized Needs (Fragile, Large, or Unique Items):** * **The UPS Store / FedEx Office:** (Again, they deserve mention here) * **Why they're great:** Their staff are trained in professional packing.”

Checked August 13, 2026

Named by 1 of 2 assistants as of August 13, 2026.

What people keep saying.2

Every review this business has, read and distilled — the mood, the consistent praise, and the recurring complaints.

The experience at this UPS Store is marred by inconsistent service, with some customers praising individual staff members like Ryan and Amari for their helpfulness, while others report rude and unprofessional behavior from certain employees. The atmosphere can feel chaotic, especially during busy times, and issues with delivery and service reliability are common.

Consistently praised

Ryan's efficient handling of customer orders
Amari's helpfulness in pricing shipping options
Kindness shown to customers in distress

Recurring complaints

Rude and unprofessional staff behavior
Long wait times due to understaffing
Inconsistent service quality

The bottom line: This UPS Store is characterized by a mix of helpful staff like Ryan and Amari, but plagued by complaints of poor customer service and delivery issues.

The UPS Store — Boston, Massachusetts
The UPS Store · 1089 Commonwealth Ave

The score, explained

Why 64.3

Eight signals make up the AI Score. Weight is how much a signal counts; the score is how this entry measures on it. The same method for every business — never for sale.

Higher than 73% of shipping and mailing services in Boston.

Scanned August 13, 2026

SignalScore /100
Retrieval groundingWhether you appear in the ranked results AI retrieves and cites — AI-Overview citations, organic top-10 for your money queries, and the Bing index ChatGPT leans on.
75
Off-property attestationVolume and consistency of what others say about you — YouTube mentions, branded web mentions, third-party “best-of” lists. The cause of retrievability.
40
AI visibilityWhether ChatGPT, Gemini, Perplexity, and AI Overviews name you — and for the right service.
50
Reviews & responseNot just star average — volume, velocity, the specificity of review language, and response cadence. Specific reviews are what AI quotes verbatim.
79
Backlink & citation authorityDomain authority and editorial quality of the sources that attest to you.
67
Google Business ProfileRequired and recommended fields; update cadence. The listing AI pulls from first.
90
Speed & mobileCore Web Vitals at the 75th percentile, on a real phone.
82
Content freshness & schemaCrawl recency, intent alignment, valid JSON-LD, canonicals.
79

What’s holding this entry back: off-property attestation and ai visibility — the signals dragging the score below where the rest of the record sits.

Read the full methodology

Standing

Where the entry ranks.

4th

of 15 shipping and mailing services in Boston, ranked by AI Score.

See the Boston leaderboard

The UPS Store — Boston, Massachusetts
The UPS Store · 1089 Commonwealth Ave

The facts

Address1089 Commonwealth Ave, Boston, MA 02215, USA
Hours
Today (Thu) · 9:00 AM – 7:00 PM
  • Monday9:00 AM – 7:00 PM
  • Tuesday9:00 AM – 7:00 PM
  • Wednesday9:00 AM – 7:00 PM
  • Thursday9:00 AM – 7:00 PM
  • Friday9:00 AM – 7:00 PM
  • Saturday10:00 AM – 6:00 PM
  • Sunday11:00 AM – 4:00 PM
Phone(617) 254-7173
Websitelocations.theupsstore.com
Map of the area around The UPS Store
Open in Google Maps ↗© Mapbox © OpenStreetMap

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Questions

About The UPS Store.

What are the operating hours for The UPS Store in Boston?

The UPS Store in Boston is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM.

Does The UPS Store in Boston accept reservations?

The business does not accept reservations.

What is The UPS Store in Boston known for?

The UPS Store is known for its shipping and mailing services, although customer experiences have varied, with some praising the staff's helpfulness while others have reported issues with service.

Is there parking available at The UPS Store in Boston?

Parking can be challenging as the location is currently under construction, but there is emergency parking available in a small alley next to the supermarket.

Are there any special features at The UPS Store in Boston?

The business offers a student storage and delivery program, but customers are advised to confirm delivery windows in writing due to past issues with missed deliveries.

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What AI says about you today

The answer ChatGPT and Perplexity give when someone asks for the best in your category and city. Named, or left out.

Your fix list

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