What we learn from you

When you decline a draft, or ask for a change, the box asking why is not a comment field. What you write there is read, distilled into a rule, and stored against your business. Every draft after it obeys that rule, on every surface: Google posts, review replies, service copy, website copy.

Correcting the same thing three times is the failure this exists to end. Tell us once.

A rule has to be durable. "We do not offer hair Botox" is true next month and becomes a rule. "Do not post this on a Friday" is about one draft and is kept on the thread instead.

One message can produce more than one rule, because real feedback is compound. "We do not do massage therapy. We are a medical spa." is a prohibition and a fact, and keeping only one of the two loses half of what you said.

• Never: something we must not say. "Never call the practitioners therapists."
• Always: something we must say. "Always name Dr. Reyes on surgical posts."
• Fact: a correction to the record. "We have been open since 2011, not 2014."
• Note: anything else that stays true about your business, reworded as a fact about you rather than kept as a line from your message.

A change you want in one draft, like "use lips" or "change the first sentence", goes into that rewrite and nowhere else. A question you ask there goes to our support team and isn’t kept as a rule. When you answer by email, we leave out your signature and the email you’re replying to.

Open AI notes. On your phone it's in More, and on a computer it's under Premium. Every rule we hold about your business has a row there.

Each row says where the rule came from. A rule we wrote from your feedback reads "Your feedback on a review reply", or whichever kind of draft you were answering, with the date. A rule you typed reads "From your setup", and one our team entered for you reads "Entered for you". Each row also says how many drafts have used it.

Every row can be reworded or removed. Reword it if we read you wrong. Remove it if it no longer holds. Both take effect on the next draft.

When a later note of yours reverses an earlier rule, the earlier one stays on the page crossed out, so you can see what changed. It doesn't reach any draft, and you can remove it.

Nothing is hidden behind a support request. You wrote the sentence that produced the rule, so you own the rule.

• You can type up to fifty rules yourself. A note from your feedback is saved as a rule even past fifty, and it shows on the same list as the rest.
• One message produces at most three rules.
• A single rule is stored up to 280 characters.
• The same rule filed twice lands once, and a note that says what one of your rules already says joins that rule.
• An email signature that comes along with your reply isn't saved as a rule.

The fifty keeps the instructions behind each draft from growing without anyone choosing to. Once you have more than fifty rules, a draft reads your fifty newest, plus any older rule that names what the draft is about.

Feedback is the accidental half. The deliberate half is what you tell us yourself. Add the words we never use and how you want to sound as notes in AI notes, and answer the setup questions for your numbers and your dates.

An answer you gave outranks anything we worked out ourselves. Where the two disagree, yours is the one that holds, and every draft we write is grounded in it.